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Embassy Suites Hotel Austin - Arboretum: Traveler Reviews

4.0 of 5
9505 Stonelake Boulevard, Austin, TX 78759 (Northwest Austin)
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Embassy Suites Hotel Austin - Arboretum
Ranked #20 of 179 hotels in Austin
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193 reviews from our community

    Trip type
Traveler rating
    113
    48
    16
    7
    9
Date Rating
Houston, Texas
1 review
1 helpful vote 1 helpful vote
“Great stay!”
5 of 5 stars Reviewed November 13, 2012

A couple of friends stayed here for the weekend had no complaints. We had requested adjacent rooms and got them with no problems at all. The best part was the breakfast. Made to order omelettes, french toast, bacon, and all the eggs you can eat. Great coffee too.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask tommy b about Embassy Suites Hotel Austin - Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Bend, Wisconsin, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Like a second home, but I don't have to do the dishes.”
5 of 5 stars Reviewed November 8, 2012

I've stayed here on business about sixty nights over the last eighteen months, and the best characterization I can make is that it is like the bar in Cheers; a place where everyone knows your name. And it was like that from my first trip.

I've never been disappointed and highly recommend this hotel to my friends and co-workers travelling to the Austin area.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Mark A about Embassy Suites Hotel Austin - Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connorysh, Manager at Embassy Suites Hotel Austin - Arboretum, responded to this review
November 9, 2012
Dear Mark A, thanks so much for sharing your thoughts about Embassy Suites Austin - Arboretum. We know you have a lot of hotels to choose from and are grateful you keep choosing us as your Austin hotel of choice.

We always look forward to you returning, and we'll always know your name.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Business Trip”
5 of 5 stars Reviewed November 2, 2012

I stayed at this hotel for a week for business. The stay was excellent and the hotel staff were very friendly. This is a great place to stay!! I needed to check in early since I would be out all day and with no problems I able to check in. In addition, the happy hour that is free is great. They do not cut corners with their drinks or food servings. I would recommend this place to anyone!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask rsdebate about Embassy Suites Hotel Austin - Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connorysh, Manager at Embassy Suites Hotel Austin - Arboretum, responded to this review
November 5, 2012
Dear rsdebate, thank you so much for the positive comments regarding your business trip to Embassy Suites Austin - Arboretum. We especially like how you recognized our staff for their friendly service. Also good to hear you enjoyed our complimentary drinks and snacks at our evening Manager's Reception.

We hope to see you back with us soon.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Top Contributor
135 reviews 135 reviews
48 hotel reviews
Reviews in 52 cities Reviews in 52 cities
49 helpful votes 49 helpful votes
“Excellent Business Lodging”
5 of 5 stars Reviewed October 28, 2012 via mobile

This is a well-trained staff running a well-appointed property that has a good fitness center and plenty of nearby restaurants. The location is convenient to freeways. this hotel is all business. We'll stay there again.

Stayed September 2012, traveled on business
Was this review helpful? Yes 1
Ask acoulter about Embassy Suites Hotel Austin - Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connorysh, Manager at Embassy Suites Hotel Austin - Arboretum, responded to this review
November 1, 2012
Dear acoulter: Thank you for the positive comments regarding your stay at Embassy Suites Austin-Arboretum. We're glad you found our facilities and location son convenient for you. Hope you had the chance to enjoy our free cooked to order breakfast and evening reception with complimentary drinks and snacks.

Look forward to seeing you back with us soon.

Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
“Feels like home”
5 of 5 stars Reviewed October 22, 2012

I stayed here last week while in Austin for a business training. It was a long week for me, but the staff of the hotel made me feel right at home. I was able to relax and not worry about anything while I was in the hotel. From the moment I checked in to the afternoon I checked out, every single staff member I encountered on my trip was friendly and accommodating. The staff does an excellent job of anticipating guests' needs. For example, my seasonal allergies are horrible and I ran out of tissue one night so I had a roll of toilet paper on my night stand. When I got back to my room the next evening, there was an extra box of tissues next to my bed in addition to the refilled box in my bathroom. Sounds simple, but it really made my night to know they paid that close of attention to my needs without being asked.

Great made to order breakfast, excellent happy hour, peaceful ambiance, beautiful swans, clean and organized rooms, and a first rate manager and staff all add up to a very pleasant stay. I will be staying here exclusively for any future business trips I have in the area and I have already, and will continue to recommend this hotel to my colleagues, friends, and family.

Room Tip: The side of the hotel that faces the Baby Acapulco restaurant can get a little noisy on the weekend...
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Liz V about Embassy Suites Hotel Austin - Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connorysh, Manager at Embassy Suites Hotel Austin - Arboretum, responded to this review
October 29, 2012
Dear Liz V, thank you for writing such a comprehensive account of your stay with us at Embassy Suites Austin Arboretum.
We appreciate you enjoyed our free cooked to order breakfast, cocktails at the Manger's Reception and our suties, but especially we appreciate your recognition of our staff and the service they provided: "the staff does an excellent job of anticipating guests' needs."

We are so glad we could be of service in the situation you described.

Hope to see you back with us the next time your travels take you to Austin.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Hotel Austin - Arboretum

Also Known As:
Embassy Suites Hotel Austin
Embassy Suites Austin
Arboretum Austin Embassy Suites
Embassy Suites Austin
Austin Embassy Suites
Address: 9505 Stonelake Boulevard, Austin, TX 78759
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotels in Austin
#9 Family Hotels in Austin
#17 Business Hotels in Austin
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Embassy Suites Austin – Arboretum, is only minutes away from downtown Austin and within walking distance of the Austin Arboretum’s shops and restaurants. Located 20 minutes from the Austin-Bergstrom International Airport, our Austin Arboretum hotel is close to dining, the business district and the Austin technology hub near Charles Schwab, IBM and Microsoft. ... more   less 
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