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“Noisy and smelly” 2 of 5 stars
Review of Hampton Inn Austin - Arboretum Northwest

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Hampton Inn Austin - Arboretum Northwest
2.5 of 5 Hotel   |   3908 West Braker Lane, Austin, TX 78759   |  
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Ranked #10 of 187 Hotels in Austin
Dallas, Texas
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Noisy and smelly”
2 of 5 stars Reviewed May 16, 2013 via mobile

It is hard to understand the positive reviews. Other than a modest rate, nothing recommends this facility, which is badly in need of refurbishment. I spent two nights listening to people up and down the hall. Housekeeping tries to keep the rooms clean and the staff does a nice job, but there are many alternatives in Austin that are similarly priced and that do not smell of years without freshening up. I hope Hilton will invest in the property which is well located.

Stayed April 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSNWManager, Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review, May 18, 2013
Hi NJGIT, While I appreciate you taking the time to share your experience, I am sorry to hear you didn't enjoy your stay. Our hotel has been up for over a decade but our property went through a major renovation about 3 years ago and we updated all public areas including guest rooms. We appreciate your bussiness and your feedback and hope that if you choose to come stay with us again that you ask for the Manager on Duty to book your reservation and we'll do what we can so your stay is much more enjoyable.
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484 reviews from our community

Traveler rating
    326
    114
    31
    7
    6
See reviews for
110
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed May 14, 2013 via mobile

From pulling in to the front entry with great landscaping to the welcoming at front desk by Rose we were off to a great start. The lobby is upscale safe feeling and is comfortable. Now the complimentary awesom breakfast is just too much. Breakfast is hot and cold great choices presentation was great food was fresh and staff is constantly cleaning and freshening up everything. I can't say enough the stay at this Hampton Inn made the trip. Thank you for your great team work.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSNWManager, Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review, May 16, 2013
Hi Tanya122!!! Thank you so much for sharing your experience with us!! I'm THRILLED to see that your stay was so perfect and that our staff took such great care of you! I hope that we get the chance to see you again real soon!
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Stanton
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 9, 2013

The hotel is nice, the beds are so comfortable. But that's not the main reason we stay here. Eric is the main reason we've been coming back when we're in Austin. We tried it because I had heard the beds were amazing and I don't sleep well when we travel. They were very good beds but it can be pricey when we stay often to visit. Well a few weeks later we had an emergency and had to rush to Austin and went straight to the hotel at midnight hoping for a room since we'd been driving for 6 hours. Eric apologized for the full hotel and our distress and started calling around to ALL hotels in the area (there were multiple events like Nascar etc that weekend) and finally got us in another Hampton Inn along I35 and booked us from his hotel so all we had to do was get our room key when we got there and try to get some sleep til we had to go to the hospital. Needless to say we went back last weekend to stay again and thanked Eric again and his manager for their service that was above and beyond. In that moment of our crisis and distress, it was a welcomed change that without asking him, Eric jumped in started making phone calls and told us to hang tight and get some coffee and he'll get us a room somewhere. HOTEL ROOMS AT HAMPTON INN ARBORETUM- $100 A NIGHT, BREAKFAST IN THE LOBBY - FREE, THE HOTEL STAFF SERVICE - PRICELESS!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSNWManager, Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review, May 16, 2013
Greetings!!! Thank you SO much for you kinds words about our Night Auditor Eric! It was such a pleasure to read about how he took such great care of you when you come to town! Eric is one of our newer employees and we knew he'd do well! Thank you for sharing your experience and for sharing it on Trip Advisor so that other guests will see! We look forward to seeing you again!
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Gatesville, Texas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed April 30, 2013

When we arrived we had a very relaxed, uncomplicated check in. The staff at the front desk were very nice. The room was very clean and comfortable. Everything about the hotel was clean and well kept. The grounds around the hotel were amazing. There is a hiking trail close by with bench seating. It is conveniently located close to restaurants, a few withing walking distance.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSNWManager, Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review, May 3, 2013
Hi Theresa K! Thank you so much for taking the time to submit a review! I'm so happy to hear that your stay was so positive and that you enjoyed your time here! I hope we have the pleasure of welcoming you back in the future!
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Dallas, Texas
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 30, 2013

We paid a hefty room rate since we stayed during SXSW. Fortunately though, it was a great stay. We had 5 rooms reserved here and everyone was satisfied. The breakfast at Hampton is always wonderful. Fresh fruit, waffles of course in the shape of Texas.

Room Tip: Always choose top floor
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Green Features: We always like to use our towels at least twice before getting new ones.
  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSNWManager, Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review, April 30, 2013
Hi Diva-Driver! Thank you for taking the time to share your experience during your visit for SXSW! And even though we had higher rates I'm so happy to hear that we met/exceeded your expectations! I hope we have the chance to see you again real soon!
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 28, 2013 via mobile

Front desk is so sweet and goes above and beyond to meet your needs! What a welcoming complementary breakfast as well! We woke up expecting usual donuts and cereal but oh no! We got to make Texas shaped waffles with fresh fruit and healthy choices as well as biscuits and gravy eggs and just everything! What a great Austin Texas welcome! We will definitely be back! Oh and the gym has towels and water how thoughtful!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSNWManager, Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review, April 30, 2013
Hi Ashleya42567! Wow, Thank you so much for posting your experience on T.Advisor! Sounds like you had a really great stay with us and that our staff took really great care of you! We LOVE our Texas shape waffles and I'm so glad you like them! We try to stand apart from the "usual" Hampton stay experience and I'm happy you felt that! We can't wait to welcome you back again!
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El Paso, United States
1 review
5 of 5 stars Reviewed April 25, 2013

Great breakfast, room and staff. Dog friendly! Convenient and central location. Restautants very close by, you could walk to several. Two malls about 5 minutes from the hotel. Room was clean and comfortable. Breakfast is great, some items changed everyday so you don't have to eat the same thing everyday. Nice pool and area in back of the hotel for exercise, if you like to go outside. Safe area of Austin.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review, April 27, 2013
Hi Milly N! Thank you so much for sharing your experience with future travelers and for letting us know how your stay was! I'm so happy to hear that you had a good stay with us and hope that we see you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Austin - Arboretum Northwest

Address: 3908 West Braker Lane, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Austin
#6 Romantic Hotel in Austin
#11 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Austin - Arboretum Northwest 2.5*
Number of rooms: 124
Official Description (provided by the hotel):
Our Austin Arboretum hotel offers easy access to shopping and dining at The Domain and is only a quick drive to downtown Austin attractions. We offer free WiFi and complimentary breakfast to make you feel right at home. Visit our Hampton Inn Austin-NW/Arboretum hotel and soak in the Austin atmosphere today! ... more   less 
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Also Known As:
Hampton Inn Austin - Arboretum Northwest Hotel Austin
Hampton Inn Arboretum Northwest
Austin Hampton Inn

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