We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Why is this Hotel Ranked So High?” 3 of 5 stars
Review of Hampton Inn Austin - Arboretum Northwest

Save Saved
You added Hampton Inn Austin - Arboretum Northwest to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hampton Inn Austin - Arboretum Northwest
2.5 of 5 Hotel   |   3908 West Braker Lane, Austin, TX 78759   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
The HHonors Weekend
Ranked #10 of 182 hotels in Austin
GreenLeadersBronze level
Scottsdale, AZ
Top Contributor
204 reviews 204 reviews
54 hotel reviews
Reviews in 54 cities Reviews in 54 cities
129 helpful votes 129 helpful votes
“Why is this Hotel Ranked So High?”
3 of 5 stars Reviewed April 9, 2013

We stayed at the hotel after reading the glowing reviews of the property. Now I find it hard to trust fellow TripAdvisor writers. This is, at best, an average hotel. Thin linens, a lumpy bed, a noisy air conditioner that blows on the bed. If you think that sounds like your idea of an above average hotel, this is your place. One positive is a good location close to The Domain and Arboretum. We were so disappointed.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSNWManager, General Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review, April 15, 2013
Dear laplume9254:
Thank you so much for taking the time to write a review about your recent stay at our hotel. Your feedback is greatly appreciated. I also would like you to know that I am extremely disappointed that we were not able to exceed your expectations. It is our goal to deliver exceptional service to every guest and I am dissatisfied as well that we did not deliver that to you. I sincerely apologize for the problems you encountered in your room. It is not at all indicative of what we have to offer and I can assure you those issues have been addressed. Thank you for bringing them to my attention and I hope that you would reconsider and try us again on your next trip to Austin. I would also love the opportunity to apologize to you directly and get any additional information you might have regarding your stay. Please contact me at nword@vistahost.net. Thank you again for your feedback and I look forward to hearing from you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

412 people have reviewed this hotel

Traveler rating
    277
    101
    23
    7
    4
See reviews for
87
93
35
146
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
west palm beach
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 9, 2013

My son and I stayed at this Hampton Inn to attend a memorial service in June. It was located in a beautiful part of Austin. The room was very pretty and quiet. All of the staff was very helpful and friendly. Loved it.

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review, April 16, 2013
Hi mnatale!!! Thank you so much for taking the time to share your experience with us! I'm so happy to hear that our staff took such great care of you. I hope we get the chance the see you again, under different circumstances.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 8, 2013

I travel to Austin often and stay at this hotel because I can always count on getting great service and a comfortable room. It has been my experience that the staff makes every effort to see that your stay meets your expectations. I can always count on a good check in experience with the friendly front desk staff, and a nice clean and comfortable room. The breakfast is good, I like their oatmeal and fruit. The gym includes a treadmil, recumbent bike, an eliptical, wieghts and a weight bench. This suits my needs just fine.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review, April 9, 2013
Hi Karl H!!! Thank you so much for your wonderful words! We're all so happy to hear that our staff takes such great care of you and that you enjoy our amenities! Our Staff loves our guests and it shows! We thank you for taking the time to share your experience with other future guests and look forward to welcoming you back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 6, 2013

During our stay at the Hampton Inn Arboretum in Austin, we had a very comfortable room, great staff and a great location. We had to bring our dog along this trip so the hotel being a pet friendly hotel was a plus for us. The check-in clerk was very friendly and very helpful. Our room was very clean, and we had prompft service. Thank you all for a great stay. Highly recommend this hotel.

Room Tip: Great access to places to eat, shop and site see.
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review, April 8, 2013
Hi Gloria V, Thank you so much for taking the time to share your experiences with future travelers!! I'm so pleased to hear that your stay was so memorable! Please come back and see us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guanajuato
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 4, 2013

Well located, very near the Arboretum and the Domain Malls, it is a very good hotel with better rates that the overprized ones at downtown. Even though is a business people hotel, we enjoyed it as a family (we stayed 6 nights). In general the staff was friendly, specially the front desk manager in the late shift (10 pm to 7 am), people like her really makes a difference.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review, April 6, 2013
HI RosaGuanajuato!
Thank you for taking the time to post your feedback!!! I'm so excited to hear that you and your family had such a great time with us! And I certainly appreciate the kind comments about our Over Night manager, we will be sure to pass your words on to her! We look forward to seeing y'all again real soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torrance, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 4, 2013

The rooms are nice and clean. The staff is very friendly. They have breakfast and a happy hour on certain days. There are a couple restaurants within walking distance that are great. If you traveling near this area and need a hotel, pick this one or it's sister property next store. Either way, you'll be in good hands. If you need to relax outside, they have a pool and patio area.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review, April 6, 2013
Hi ChadS610!
Thank you for spreading the good word!!! We're pleased to hear that your stay with us was so positive and that our amazig staff took such great care of you! Be sure to come by and see us again real soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 4, 2013

The staff is always friendly and the rooms always clean. Whenever we visit Austin this is our first choice of hotels. You cannot beat the location and the value. Easy on and off to MoPac and access to downtown. Just across the highway to the Domain and easy access to the Arboretum and 360.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review, April 8, 2013
Thank so much for sharing your experience! We appreciate it! Come back and see us again real soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Hampton Inn Austin - Arboretum Northwest? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hampton Inn Austin - Arboretum Northwest

Address: 3908 West Braker Lane, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Austin
#7 Business Hotel in Austin
#9 Green Hotel in Austin
#10 Romantic Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Austin - Arboretum Northwest 2.5*
Official Description (provided by the hotel):
Our Austin Arboretum hotel offers easy access to shopping and dining at The Domain and is only a quick drive to downtown Austin attractions. We offer free WiFi and complimentary breakfast to make you feel right at home. Visit our Hampton Inn Austin-NW/Arboretum hotel and soak in the Austin atmosphere today! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Priceline, Cheap Tickets, Tingo, Travelocity, Hilton Hotels, TripOnline SA, Despegar.com, BookingOdigeoWL, Hotels.com, Venere and Agoda so you can book your Hampton Inn Austin - Arboretum Northwest reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn Austin - Arboretum Northwest Hotel Austin
Hampton Inn Arboretum Northwest
Austin Hampton Inn

Owners: What's your side of the story?

If you own or manage Hampton Inn Austin - Arboretum Northwest, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.