Stayed here on business. Rooms are loud because the hotel is close to a highway and a busy artery street. Woke up and asked for the "local transportation" advertised on the website to get a ride 1 mile. Got a surly front desk clerk/manager who proceeded to tell me that the shuttle was only available with 24 hour notice (I only checked in hours earlier) and that it doesn't matter what it says on the website, I could order a cab if I wanted local transportation. My colleagues stayed at other hotels - this one is managed like a lower priced property and isn't worthy of it s brand as I have found many Hampton Inns worthy of their reputation and living their 100% satisfaction guarantee on more than the website.

We were very pleasantly surprised by our 3day stay at this holel. The staff was extremely friendly and helpful. We loved the southwestern decor in the lobby and rooms, including all the photographs and pictures. Our room was very clean, included a nice couch, and the bed was heavenly. Each night's sleep was restful and undisturbed--very quiet hotel! We ate breakfast in the lobby each day--liked the long high table with comphy stools. Breakfast was quite good--lots of choices. We will definitely stay here again.

We spent a night here on our way through the area. I had chosen this one based on other reviews. The place is clean, quiet, and pleasant.

The room was very nice. The breakfast was a bit above average. The price was very fair.

The best thing by far was the night manager--I think her name is Rose. She went so far out of her way to make us happy and comfortable. She did everything but tuck us in!

I would absolutely stay here again and recommend this place to anyone looking for a clean, quiet, comfortable stay.

I choose to stay at the Hampton Arboretum because of the courteous staff and excelllent accommodations. The rooms and workout area are always clean and fully stocked. And, the breakfast offered is far more than adequate for the price of the rooms. I have been using this facility 3-4 times a year for the past two years. I have never had a bad experience and will continue to stay here in the future. I'm surprised to read that someone encountered a staff member who failed to meet their expectations. This hasn't ever been my experience and I'm sure was an isolated incident.