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Hampton Inn Austin - Arboretum Northwest: Traveler Reviews

2.5 of 5
3908 West Braker Lane, Austin, TX 78759
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Hampton Inn Austin - Arboretum Northwest
Ranked #3 of 179 hotels in Austin
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254 reviews from our community

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Newington, Connecticut
1 review
“Delightful surprise.”
5 of 5 stars Reviewed January 18, 2013

Stayed at this hotel because of its proximity to the start of the Austin 3M Half Marathon and was surprised by what I found. The accomodations were better than I had expected and the staff was nothing short of amazing. They were friendly and helpful and accomodating across the board. The women at the front desk can't do enough to be helpful (Rose and Amber are terrific). There is fresh coffee all day and a variety of teas too. The breakfast is also better than most and there is a nice selection of fruit available all day. Highly recommend.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Joannm1967 about Hampton Inn Austin - Arboretum Northwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nword, General Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review
January 28, 2013
Dear Joannm1967:

I am delighted to hear that you enjoyed your stay! Thank you for taking the time to respond with your feedback. I will definitely share with Rose and Amber that you were pleased with their hospitality. We have a great team here at our property and I am glad they made your stay more enjoyable. We hope to welcome you back on your next trip to Austin. Thanks Again!
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2 reviews
“They Don't Walk the Talk”
1 of 5 stars Reviewed January 8, 2013 via mobile

Stayed here on business. Rooms are loud because the hotel is close to a highway and a busy artery street. Woke up and asked for the "local transportation" advertised on the website to get a ride 1 mile. Got a surly front desk clerk/manager who proceeded to tell me that the shuttle was only available with 24 hour notice (I only checked in hours earlier) and that it doesn't matter what it says on the website, I could order a cab if I wanted local transportation. My colleagues stayed at other hotels - this one is managed like a lower priced property and isn't worthy of it s brand as I have found many Hampton Inns worthy of their reputation and living their 100% satisfaction guarantee on more than the website.

Stayed January 2013, traveled on business
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Ask Bob W about Hampton Inn Austin - Arboretum Northwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nword, General Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review
January 28, 2013
Dear Bob W:

We sincerely apologize and take full responsibility for your inconvenience. It is our goal to deliver exceptional service to each and every guest. It is truly unfortunate that you did not receive that service. We do share a shuttle for 2 hotels and it is a popular service. Regardless, we should've made other accommodations for you. I do hope that you arrived to your destination in a timely manner despite the mishap you encountered. We truly value your business and appreciate your feedback regarding your stay. If you do decide to come back in the future, we would love to make it up to you and show you what we truly have to offer. Please feel free to contact me at nword@vistahost.net so I can get your full contact information and apologize to you directly. Again, thank you for your feedback and for choosing us for your stay.
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Greenville, South Carolina
2 reviews
“Hotel overall”
5 of 5 stars Reviewed January 8, 2013

We were very pleasantly surprised by our 3day stay at this holel. The staff was extremely friendly and helpful. We loved the southwestern decor in the lobby and rooms, including all the photographs and pictures. Our room was very clean, included a nice couch, and the bed was heavenly. Each night's sleep was restful and undisturbed--very quiet hotel! We ate breakfast in the lobby each day--liked the long high table with comphy stools. Breakfast was quite good--lots of choices. We will definitely stay here again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kristine C about Hampton Inn Austin - Arboretum Northwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nword, General Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review
January 25, 2013
Hi Kristine C-

Thank you for your review! It sounds like you really enjoyed your stay and I am delighted to hear that! I am glad that you were able to rest comfortably while you were away from home. Thank you for giving our readers a thorough review of our hotel so they know what to expect. That was very kind of you and I hope we get to welcome you back the next time you head back to Austin!
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Mcalester
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Great atmosphere and service”
5 of 5 stars Reviewed January 3, 2013

We spent a night here on our way through the area. I had chosen this one based on other reviews. The place is clean, quiet, and pleasant.

The room was very nice. The breakfast was a bit above average. The price was very fair.

The best thing by far was the night manager--I think her name is Rose. She went so far out of her way to make us happy and comfortable. She did everything but tuck us in!

I would absolutely stay here again and recommend this place to anyone looking for a clean, quiet, comfortable stay.

Room Tip: We got a corner room on the 3rd floor that had easy access to the stairs and was very quiet.
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Qbeing about Hampton Inn Austin - Arboretum Northwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nword, General Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review
January 25, 2013
Hi Qbeing-

Thank you so much for taking the time to review our hotel. It is much appreciated! I am thrilled to hear that Rose made your stay more enjoyable. Our team members work hard everyday to make sure all of our guests are taken care of. We recognize that you are traveling and away from home and expect the very best. So, we strive to deliver the very best! We hope to see you again in the near future!
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Cleburne
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
“Pleasant Experience / Courteous Staff / Excellent Accommodations”
5 of 5 stars Reviewed December 26, 2012

I choose to stay at the Hampton Arboretum because of the courteous staff and excelllent accommodations. The rooms and workout area are always clean and fully stocked. And, the breakfast offered is far more than adequate for the price of the rooms. I have been using this facility 3-4 times a year for the past two years. I have never had a bad experience and will continue to stay here in the future. I'm surprised to read that someone encountered a staff member who failed to meet their expectations. This hasn't ever been my experience and I'm sure was an isolated incident.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Tom H for Austin
Ask Tom H about Hampton Inn Austin - Arboretum Northwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nword, General Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review
January 25, 2013
Hi Tom H.-

Thank you so much for your response! We are delighted to hear about your fantastic stays here at our hotel. It is our goal to exceed your expectations every time you visit! Your patronage and loyalty are very important to us. We look forward to welcoming you back in the future and please let us know if there is anything we can do to make your stay more enjoyable.
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Additional Information about Hampton Inn Austin - Arboretum Northwest

Also Known As:
Hampton Inn Austin - Arboretum Northwest Hotel
Hampton Inn Austin - Arboretum Northwest Hotel Austin
Hampton Inn Austin
Hampton Inn Arboretum Northwest
Austin Hampton Inn
Address: 3908 West Braker Lane, Austin, TX 78759
Phone Number:
Region: United States > Texas > Austin
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Austin
#4 Family Hotels in Austin
#4 Onsen Hotels in Austin
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Our Austin Arboretum hotel offers easy access to shopping and dining at The Domain and is only a quick drive to downtown Austin attractions. We offer free WiFi and complimentary breakfast to make you feel right at home. Visit our Hampton Inn Austin-NW/Arboretum hotel and soak in the Austin atmosphere today! ... more   less 
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