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“pillows” 4 of 5 stars
Review of Hampton Inn Austin/Airport Area South

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Hampton Inn Austin/Airport Area South
2.5 of 5 Hotel   |   4141 Governors Row, Austin, TX 78744 (South Austin)   |  
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Ranked #58 of 187 Hotels in Austin
fort worth, United States
1 review
“pillows”
4 of 5 stars Reviewed May 30, 2013

the room was good, the bed was fairly comfortable, enjoyed refrigerator in room. The pillows left a lot to be desired. On check out day, the breakfast attendant was very rude. location to all places needed to visit in Austin was very convienent

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dddaustinmgr, General Manager at Hampton Inn Austin/Airport Area South, responded to this review, June 6, 2013
Your feed back is very valuable to us and we thank you for taking time to share your experience. We apologize for the pillow and know how important they are to a good night and you can be assured, it is being addressed. How our guests are treated is the most important item of all and I would like to speak with you personally concerning the breakfast staff. Would you be willing to call me and let me know the details? I look forward to hearing from you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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224 reviews from our community

Traveler rating
    98
    75
    28
    15
    8
See reviews for
33
51
23
92
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
Longmont, Colorado
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed May 28, 2013

Rebecca at the front desk is awesome. Our room was very nice, and the breakfast area was a great place to spend time with family. Price is reasonable for Austin (expensive city to visit). The location is relatively convenient to downtown if you have a car. Definitely too far from restaurants and other attractions to do without one.

Room Tip: The King Study rooms have a fold-out couch that's great for kids.
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dddaustinmgr, General Manager at Hampton Inn Austin/Airport Area South, responded to this review, June 6, 2013
Thank you for taking time to let us know you enjoyed your stay with us. We are so glad you had a good time while in Austin and we are hoping you will keep us at the top of your list for the next time you come to visit. Your kind words were shared with the staff and your special acknowledgement of Rebecca was shared as well. Thank you again.
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san antonio, United States
2 reviews
4 of 5 stars Reviewed May 12, 2013

My fiance and I had a very comfortable stay at the Hampton Inn; this is our second say. We are both wheelchair users and found our room to very accessible. The bed was lowered, the room was spacious for two wheelchairs and the bathroom was very large with a roll-in shower and an option of two showers benches. The only draw back is the toilet. It's a bit low, but manageable if you have someone to assist you. Other than that, it's a cozy place to stay and we'll be staying again in the future. We totally recommend for disabled travelers.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
85 reviews 85 reviews
21 hotel reviews
Reviews in 37 cities Reviews in 37 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 7, 2013

NIce hotel- but for the bottom of the line for Hilton- I paid $139 a night! The people at the desk were nice! Room was clean- we were right by the ice machine! Good location- they should charge $99.00 up to $120! There is a referigator in the room.

  • Stayed May 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Hewitt, United States
1 review
3 of 5 stars Reviewed May 7, 2013

Was unsatisfied with the stay. Vending machines were empty on most floors, as far as water, and we had issues with some staff and internet connection. Our issues were not handled and seemed to be dismissed. We were on a business trip so the internet issue was very critical to us. Not sure if the staff if always like we expereinced, but our contacts with them were not very pleasant.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Top Contributor
235 reviews 235 reviews
46 hotel reviews
Reviews in 73 cities Reviews in 73 cities
187 helpful votes 187 helpful votes
1 of 5 stars Reviewed May 6, 2013

Attached is a picture of my car after spending the night at this hotel. Note the broken out window lying on the ground. Also a picture of black jeep, a different car in your same lot, also obviously broken into. SEVERAL were. There is a difference between “we are not responsible” and actually being irresponsible: They have no fence for the lot, no security cameras, it is poorly lit, there are no security patrols – in short the practically invite thieves to do this to their guests.

The hotel is located next to abandoned railroad tracks and freeway underpass where several homeless people live. Of course I could see that the next day when it was fully light.

I stay at Hiltons all the time, all over the world, and this is the first time I have been robbed. But I also know the Hamptons in bad neighborhoods have fences and lights and cameras, and restrict entrance and exit, as this one obviously should.

The front desk guy did not even apologize, he said “you can file a police report if you want to”.

Not my favorite Hotel.

Room Tip: Stay somewhere else.
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  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brackettville, United States
1 review
5 of 5 stars Reviewed May 5, 2013

I didn't expect the Hampton Inn to be a 5 star hotel but it is, the staff were very helpful, the rooms outstanding, breakfast was very good and had a variety of items to choose from. I will definately stay at another Hampton Inn at anytime.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Austin/Airport Area South

Address: 4141 Governors Row, Austin, TX 78744
Phone Number:
Location: United States > Texas > Austin > South Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#40 Family Hotel in Austin
#42 Business Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Austin/Airport Area South 2.5*
Number of rooms: 123
Official Description (provided by the hotel):
You may need more than one trip to experience the vast offerings of Austin, the capital city of Texas and the "Live Music Capital of the World™." The Hampton Inn® hotel in Austin-South/Airport Area is located in the Southpark Business Park, and about five minutes from Town Lake, the University of Texas, Sixth Street, and the Austin Convention Center. Our promise to you includes a clean, comfortable hotel room. In fact, we have 123 of them! If you're traveling with your family, you may opt for a room with two beds. Or, if you're here by yourself on business, why not book a room with a plush, king-sized bed so you can stretch out and relax? ... more   less 
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Also Known As:
Hampton Inn Austin/Airport Area South Hotel Austin
Austin Hampton Inn

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