This hotel has the standard amenities and decorations, layout, etc. consistent with the brand. In reviewing the increasingly standardized properties of international brands, many aspects of the usual reports are predictable or otherwise commonly known.

Some points particular to this property include staff, location, and those points stemming from such factors.

Staff: The staff members were each and all very friendly and efficient. The cleanliness of the room and upkeep of the interior are further evidence of capable and attentive staff. My bill, including tax free application, was correct and in order.

Location: Though the city is relatively small, and distance to downtown is not many miles, drive times are lengthened by traffic. Austin’s good economy has attracted job seekers, some of whom are from out of state—which means non-Texas drivers. Apparently, some states do not encourage slow drivers to move from the left lane and officers fail to ticket lane changes devoid of signal. Overall, traffic is the main detraction to this location. Grocery stores and restaurants are very close, but it seemed like nothing within walking distance was particular to Austin (chain restaurants and the general pub), and the ease of finding the hotel being due to proximity to the airport and highway meant walking anywhere in the area would not be easy.

If you are looking for a good deal and comfortable lodging for business, I would recommend this property. Low rates, clean facility, and competent staff make this a good choice when spending your company’s money. If you’re in the area for a family trip or for fun, I might seek something more closely situated to downtown and signature Austin restaurants and activities. Parking downtown is not difficult, but if you have to walk several blocks from parking to your destination, there are properties where you could do this without first driving downtown and paying for parking. Also, if you planned to bar hop, why not be able to walk or take a much cheaper cab ride? If you did stay at this hotel with family though, you would be pleased to find clean, working refrigerator and microwave appliances in the room. And the refrigerator is actually empty, allowing you to put things you bring into it.

I am a frequent traveler and often stay at Hampton Inns. This one was clean, well staffed and even with a room right next to the elevator -was quiet. I had an overall good experienmce, the only complaint is internet speed was slow each time I signed into my computer or on my ipad. The day I arrived i was not feeling well so I was in the room most of the afternoon into the evening and I was repeatedly knocked off wifi while trying to stream video on Netflix or even NBC.com. I tried with my Ipad too and no dice. On day 2 - I called down to the desk to find out if something was up with the wifi, and was told there had been no issues, and that service was fully working, and if I needed a better signal I could come down to the lobby. In this day and age with everyone using their gadgets in the hotel, its expected the internet should be high speed, sustained access for all guests. I have never encountered this problem in a Hilton property before, so it was quite annoying.

I was here on a busy weekend but the room (6th floor) was quiet all the time. Everything was clean and worked; just what I’ve learned to expect from this chain. Check-in went smoothly and the staff was friendly and courteous. The breakfast area was kept clean and well-stocked on a busy Saturday morning and the room was cleaned quickly and quietly during the day.

Many other comparable hotels in the area to spend money with you...customer service stinks!!

First, we were put in a king room reserved for handicapped citizens. Whoever designed the hotel didn't consider the shower floor for any guest. Very European in design, however, the tiles were so large that anyone who showers on these tiles slip and slide and causes issue for agile guests; not to mention handicapped citizens.

Secondly, we requested a late check-out to be at 1:00 p.m. Communication between night manager and day manager didn't occur. I was bugged by the Maid, front desk clerk, and the walls were banged on "appearing to want me out" much earlier than the 1:00p.m. check-out.
I was lied to when I was told that my husband had turned in his key (which he never did)..that is why they were confused. WOW! Customer Service NOT!

You all must be proud of your hotel! Your customer service is lousy and we won't be back!!!!