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“Not handicapped friendly!” 1 of 5 stars
Review of Hampton Inn Austin/Airport Area South

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Hampton Inn Austin/Airport Area South
2.5 of 5 Hotel   |   4141 Governors Row, Austin, TX 78744 (South Austin)   |  
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Ranked #56 of 187 Hotels in Austin
Alvin
1 review
“Not handicapped friendly!”
1 of 5 stars Reviewed April 9, 2012

I booked a handicapped assessable room weeks advance but arrived to find a booked hotel and my wife and I stuck with a room not intended for someone in a wheelchair. One hand assist in the bathroom and that was in the shower. Needless to say this was the worst hotel stay of out lives. When I complained I was told I should have called the hotel and not used the online service because it wasn't working as intended but that they were in the process of repairing it. So basically It was my fault. Thanks Hampton from making our anniversary one we will remember for a very long time. On the plus side the Hampton isn't the only hotel in Austin.

Room Tip: Don't use the online service.
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  • Stayed April 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dddaustinmgr, Manager at Hampton Inn Austin/Airport Area South, responded to this review, April 19, 2012
Thank you, Mr. and Mrs. T. for staying with us and for your comments regarding accessibility. We understand how important complete and accurate room descriptions are when booking a reservation, particularly when going through a third party. Our full house during your stay further complicated the issue. We apologize for the inconvenience, and assure you we are addressing the room type description for those corner king rooms so that this will not create future disappointment and inconvenience for you and others choosing those rooms. We strive to pay close attention to special needs and requests, so that we not only deliver, but exceed expectations. Our staff has been alerted to the need to verify with the guest at check in, the need for accessibility so that those needs are met first and foremost, while we revise our descriptive for those specific rooms. Thank you again for taking time to let us know about your experience.
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228 reviews from our community

Traveler rating
    99
    78
    28
    15
    8
See reviews for
33
51
24
95
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
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English first
Defiance, Missouri
Top Contributor
439 reviews 439 reviews
108 hotel reviews
Reviews in 127 cities Reviews in 127 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed April 4, 2012

A Nice classic HI, standard design, standard amenities, good service from staff, quiet, convenient ont he South side to get into town and airport.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keller TX
Top Contributor
57 reviews 57 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 27, 2012

My daughter and I were in Austin overnight for her first college visitation trip. We selected this Hampton Inn because of its proximity to the University we were visiting. We arrived around 8PM and the staff greeted me BY NAME, even though I hadn't stayed there recently and hadn't let them know when we would arrive, other than to say it would be after dinner. I was impressed! Then the desk clerk advised us of the time of the University program the following morning and offered to provide directions. The room was just what I had asked for, and the extra towels were already in the bath room! We had a wonderful hot breakfast in the morning and went to the program. As we were going out the front desk clerk asked again if we needed directions or suggestions for lunch or anything else. They made us feel like they really cared that we had a great time and tried to make the travel easier for us! Great job!

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 7, 2012

No problems here. We used the pool, workout facilities, and a pack n play was set up with sheets before we arrived.

  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Top Contributor
182 reviews 182 reviews
30 hotel reviews
Reviews in 51 cities Reviews in 51 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed November 30, 2011

The location of this hotel is kind of tricky. If you miss your turn, you may go in circles a few times before you reach it. You can see it, but you can't get there. When we did, it was a nice, clean hotel. The only other negative was the poorly staffed front desk. On a busy football weekend, you need more than one person up front. There was a wait every time on that desk. U

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Anselmo, California
Top Contributor
79 reviews 79 reviews
13 hotel reviews
Reviews in 41 cities Reviews in 41 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 11, 2011

Even though this hotel is near the freeway, being on a side street rather than right on the freeway helps to make it quieter. Our room on the 4th floor was very quiet to outside noise. Pool looked nice though we didn't try it. Cookies offered at front desk in afternoon was nice--and gave the lobby a friendly, homey smell. Breakfast (included in room price) was great--way beyond the sweet rolls & cereal you get at some places. The mini omelets and sausage were good, and having a big bowl of fresh fruit was a real plus.

Room Tip: the street which the hotel is on is on a side street, not on the freeway access road, so I don't...
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  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cuero, Texas
Top Contributor
61 reviews 61 reviews
31 hotel reviews
Reviews in 26 cities Reviews in 26 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed October 25, 2011

We stayed at his property on our way to a weeks trip out of state. There were three couples in our group. We had an early flight and they provided us with a shuttle to the airport and let us park our car for a week on their property. That' not all ....they got us from the airport on our return. We all had wonderful things to say about this hospitality extended us by this hotel and their staff. The young woman at the front desk was an excellent example of an employee I would want representing my property.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonSouth, Director of Sales at Hampton Inn Austin/Airport Area South, responded to this review, October 27, 2011
Service is what it is all about in Texas! I am glad you stayed and experienced what we have to offer to our out of town guests. We hope you enjoyed your trip and look forward to seeing you before your next big adventure!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Austin/Airport Area South

Address: 4141 Governors Row, Austin, TX 78744
Phone Number:
Location: United States > Texas > Austin > South Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Family Hotel in Austin
#44 Business Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Austin/Airport Area South 2.5*
Number of rooms: 123
Official Description (provided by the hotel):
You may need more than one trip to experience the vast offerings of Austin, the capital city of Texas and the "Live Music Capital of the World™." The Hampton Inn® hotel in Austin-South/Airport Area is located in the Southpark Business Park, and about five minutes from Town Lake, the University of Texas, Sixth Street, and the Austin Convention Center. Our promise to you includes a clean, comfortable hotel room. In fact, we have 123 of them! If you're traveling with your family, you may opt for a room with two beds. Or, if you're here by yourself on business, why not book a room with a plush, king-sized bed so you can stretch out and relax? ... more   less 
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Also Known As:
Hampton Inn Austin/Airport Area South Hotel Austin
Austin Hampton Inn

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