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Homewood Suites by Hilton Austin-Arboretum / NW: Traveler Reviews

3.0 of 5
10925 Stonelake Blvd., Austin, TX 78759 (Northwest Austin)
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Homewood Suites by Hilton Austin-Arboretum / NW
Ranked #22 of 179 hotels in Austin
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91 reviews from our community

    Trip type
Traveler rating
    52
    24
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Date Rating
Toronto, Canada
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
“Some disappointments”
4 of 5 stars Reviewed November 5, 2012

Upon arrival, we were surprised by the small size of the suite... And the fact that our air conditiner did not work. To be fair, though, the room was clean and comfy (after the AC was fixed). we slept well, and the breakfast we delicious, attended by Toni, the best breakfast person ever - what a great asset to the staff!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask M Charles F about Homewood Suites by Hilton Austin-Arboretum / NW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MattR_946, General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review
December 12, 2012
M Charles F thank you for your response. Your profile indicates that you are certainly well traveled; thank you for taking the time to write a review. The two absolute controllable variables in our operation are the Guest Service that we provide and the Cleanliness of our accommodations. I am pleased that you enjoyed your stay with us and offer my sincere apologies that we did not catch the air conditioner challenge before your arrival. Safe Travels.
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London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
“Exceptional!”
5 of 5 stars Reviewed October 7, 2012

I don't normally feel compelled to write reviews, but I really felt that the service I received at this Homewood was exceptional. The staff are super friendly and the rooms are clean, comfortable and very homely. Breakfast is amazing and coffee is literally on tap. I wish all hotels were this good!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask JamieI871 about Homewood Suites by Hilton Austin-Arboretum / NW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MattR_946, General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review
December 12, 2012
Hello Jamiel871! Thank you for staying with us while in Austin. We know that there are many hotel options availble in our fine city; we feel privileged to have had your business. Friendly, Professional Service is exactly what we strive to provide to each and every one of our guests. I would certainly agree that a full American breakfast with a cup or two of great coffee is the best way to start the day. We look forward to seeing you on your next trip to Austin. Safe Travels.
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Lyon, France
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Nice staff, very clean hotel, great beds”
5 of 5 stars Reviewed September 16, 2012

Stayed 2 nights in a double bedroom suite. the rooms are very large and the beds extremely comfortable. Free dinner is a nice touch and really adds to the value of the room. Pool is small but nice and very few people use it.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by Ysa2006 for Austin
Ask Ysa2006 about Homewood Suites by Hilton Austin-Arboretum / NW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kgoldin, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review
September 18, 2012
We are always thrilled to get a great review from our guests! We have a passion for customer service and truly appreciate your business. I'm glad that you enjoyed our dinner and social time while staying with us. I look forward to seeing you again on your next visit to Austin.
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Ottawa
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
“great people, comfy and homely”
5 of 5 stars Reviewed September 1, 2012

Stayed in the hotel for 6 nights. Chose it as they offered a free shuttle to a company I was visiting on business. Since I was without a car, the challenge was mostly eating out. I did have a dinner at hotel but the food wasn't too my liking. I did appreciate free beer and wine with dinner:). Breakfast was served every morning and I'm sure some people enjoyed it, but I found it lacking in healthier options. Having a whole grain or whole wheat bread and bagels would be a lovely addition.
In every other sense, this hotel was a great option. It was clean, nicely furnished, comfortable bed, had complimentary wi-fi and a great, great staff! Everyone I encountered was most friendly, and especially Anat, guest services manager who I spoke to on a few occasions. I also was offered a free shuttle to a nearby shopping area after I mentioned I'd like to do some shopping....This was a very nice gesture and I appreciate this place that much more.
Overall, this is a very nice place to stay! If you have a car (most people did) you can easily get to wherever you'd like, but if you don't you're still not completely stuck since they will help out as much as they can to get you places.

Room Tip: didn't have any issue with my room at the time of my stay. The pool can't be used prior to 8...
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by LanaOttawa for Austin
Ask LanaOttawa about Homewood Suites by Hilton Austin-Arboretum / NW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kgoldin, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review
September 18, 2012
Thank you for your positive review! We take great pride in our customer service and are genuinely pleased when a guest has a memorable experience with us. Thank you as well for your feedback in regard to our breakfast items; we welcome suggestions on how we can better serve our guests. Our complimentary shuttles service allows us yet another way to interact with our patrons - thank you for taking advantage of this service.
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Houston
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Austin Arboretum”
5 of 5 stars Reviewed July 12, 2012

Great hotel. Clean, comfortable, friendly. Location near the shops at the Arboretum was also a plus.

Room Tip: The room we had was fine. I don't think it matters. It was quiet, clean, comfortable.
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 6 more reviews by Michael S for Austin
Ask Michael S about Homewood Suites by Hilton Austin-Arboretum / NW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kgoldin, General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review
August 7, 2012
Michael S,

Thank you for your positive, concise, review of our Northwest/Arboretum property. I am glad that you were able to enjoy your stay in the hotel and take advantage of some of the nearby attractions as well. It is great to be so close to so much shopping and so many restaurants and the area is still expanding! We look forward to having you and your family return to stay with us again in the future and would be more than happy to give you some insight on some other great things to do nearby.
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Additional Information about Homewood Suites by Hilton Austin-Arboretum / NW

Also Known As:
Homewood Suites By Hilton Austin-Arboretum / Nw Hotel
Homewood Suites By Hilton Austin-Arboretum / Nw Hotel Austin
Homewood Suites Austin
Hilton Austin
Homewood Austin
Austin Homewood Suites
Austin Hilton
Austin Homewood
Homewood Suites Austin Arboretum
Address: 10925 Stonelake Blvd., Austin, TX 78759
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotels in Austin
#26 Family Hotels in Austin
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Homewood Suites by Hilton Austin Arboretum Northwest is designed to make you feel at home, whether you're traveling for a few nights or longer. All guests can enjoy free internet WiFi, daily complimentary Suite Start Hot Breakfast and the Welcome Home evening reception, featuring a complimentary light dinner and beverages Monday through Thursday evenings. Unwind in your one or two-bedroom suite with separate living area and kitchen. Prepare Tex Mex recipes in the suite’s fully equipped kitchen. Our suites have room to work and relax.Enjoy a workout in our fitness center or a refreshing swim in the pool. Our business center and meeting spaces offer an office away from home. ... more   less 
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Homewood Suites by Hilton Austin-Arboretum / NW
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