The hotel itself is just your average Springhill Suites. It is in a good location and the rooms are fresh and comfortable. The breakfast is actually quite good and the breakfast staff attentive. I did note that my Platinum Premier status request for a King was not met - and the "excuse" was "we were full tonight" When i called down to the front desk. What was interesting was that my colleague who is only an occasional traveler was given a king and the parking lot was half empty (as was breakfast the next morning). I fund this disingenuous and it left a sour taste in my mouth.
I raised the question again in the morning and was met with a blank stare a shrug and the same excuse. Not the way to treat your most loyal members.
Would I return, if there was not another option in the area, yes. However, I will check for that other option first.
- Also Known As:
- Springhill Suites Austin Northwest / Arboretum Hotel Austin
- Springhill Suites Austin Northwest / Arboretum Hotel
- Springhill Suites Austin
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