I last stayed at this Residence Inn back in 2010, with several stays over the period of a month. I returned here because of that previous experience - and will continue to do so in the future. It's outside of the downtown core, and away from the airport, but in a nice little community area. It's actually right next door to the Courtyard, which allows you access to their indoor pool if you'd like.
Service-wise, it can't be beat. Four days before my trip was about to begin I received an email from their sales manager, welcoming me back and asking if I had any special requests or bookings I would like to make. Very rarely have I had hotels contact me ahead of time personally, despite being top-tier.
Upon arrival I was warmly greeted, and again asked if there was anything they could do to make my stay better. I didn't stay long enough this time for them to get to know my name, but it was always friendly interactions.
The room was the same as I remember it from years ago - red-coloured, with a little dated furniture. It was a one-bedroom suite, with everything needed for cooking.
Breakfast was great as always - a wide array of options, more then you would get from other hotels. I also love the Texas-shaped waffle maker, and the kitchen staff were always friendly and attentive - again, the service!
Most weeknights they also have a dinner prepared, which provides great options. Perhaps not always enough for a complete meal, but enough to complement a meal. Even better, they are very helpful when you ask if you can eat back in your room - no "eat-in only" policy.
Facility-wise, we had an issue with ants in our kitchen twice. The second time they seemed to completely die off, but it was a little annoying to have them walking over food as you cooked dinner. But hey, it's Texas!
The gym is very lacking - a single treadmill, elliptical, and bike, with a few weights. At the same time it was never busy enough when I tried to use it that machines weren't available. I had a surprise from my last stay though - the outdoor jacuzzi had been filled in with concrete, which was too bad - I used to love sitting in it under the stars.
This is a great hotel in the Austin area, and I highly recommend it for anyone - business or vacation.
- Official Description (provided by the hotel):
- Newly-renovated! The Residence Inn Austin Northwest/Arboretum features an ideal location just off the Mopac Expressway and redesigned, apartment-style suites that are 50% larger than standard hotel rooms. This great location offers guests easy access to Austin's top destinations including 6th Street, Lake Travis, and the Domain. The pet-friendly suites are highlighted by separate living area and sleeping areas, a fully-equipped kitchen, and modern amenities including HD TVs and free WiFI. Start your day off in the brand new lobby with a free breakfast buffet offering a selection of healthy yogurts, scrambled eggs, and freshly made Belgian waffles, and unwind in the evenings with complimentary drinks and appetizers at the weekday social hour. Get in a workout in the 24-hour fitness center, maintain your active lifestyle with a game of basketball or tennis on the outdoor SportCourt, and soak in the sun in the afternoons with a relaxing swim in the outdoor pool. With a prime location and renovated amenities, the Residence Austin Northwest/Arboretum is among the best Arboretum hotels. ... more less
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- Also Known As:
- Residence Inn Austin Northwest / Arboretum Hotel Austin
- Austin Residence Inn