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“Good place to stay for business” 4 of 5 stars
Review of Residence Inn Austin Northwest / Arboretum

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Residence Inn Austin Northwest / Arboretum
3.0 of 5 Hotel   |   3713 Tudor Boulevard, Austin, TX 78759 (Northwest Austin)   |  
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Ranked #78 of 184 hotels in Austin
Dallas, TX
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
“Good place to stay for business”
4 of 5 stars Reviewed December 29, 2012

I stayed one night for a business trip and found this to be a good option. Complimentary happy hour was just okay, but breakfast was much better. Rooms are clean and spacious and it's nice to have the kitchen and separate sitting area. Would definitely stay here again. Only drawback is that it's not easy to find. Call and get directions as mapquet and GPS don't work well for this location.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRIAustinArboretum, General Manager at Residence Inn Austin Northwest / Arboretum, responded to this review, February 5, 2013
Dear Marcy54,

Thank you so much for your review and for taking the time out of your day to let other guests know about your experience with us at the Residence Inn Austin NW/Arboretum!! As you might have read in my previous responses, we certainly value your feedback as it gives us the opportunity to get better and improve for the next time you return! We were so happy to hear your nice comments and can’t thank you enough for choosing to stay with us! We look forward to welcoming you back the next time you travel into Austin!

Warm Regards,
David Bohac
General Manager
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95 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
New Canaan, Connecticut
Top Contributor
59 reviews 59 reviews
24 hotel reviews
Reviews in 32 cities Reviews in 32 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 11, 2012

The approach to the hotel is through a very nice, wooded, office park/commercial area; but once you get there, the reality sets in. The hotel faces the back of a shopping center, or something similar, & an expressway. That's what you get to look at, if you decide to use the pool area. The suite we had was roomy enough & very quiet, but there were some issues with the bathroom area: peeling wallpaper & mold on the ceiling that had been painted over but was reemerging (They should have gotten rid of it first, the last time they painted.). Saving graces for this hotel: (1) the staff -- all are great & very willing to help in any way; and (2) the breakfasts -- the cooks put a huge amount of effort into their work & it shows. On these two points, we were very pleased. The hotel is also very close to a number of major roads & front desk staff are always willing to help out with directions & a smile, especially Britteny (sp?), the Assistant General Manager.

Room Tip: Go for a room on the side facing the Marriott Courtyard. It will be nice and quiet as ours was.
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRIAustinArboretum, General Manager at Residence Inn Austin Northwest / Arboretum, responded to this review, December 14, 2012
Dear Abernathy15,

Thank you so much for taking the time to review our hotel!! We are very sorry to hear that we fell below the standards that we like to provide each and every guest and I would love a chance to speak with you in an effort to make this right. Please feel free to contact me via email(dbohac@whitelodging.com) or phone(512-502-8200).

On a side note, we are so glad that you thought our staff was great, including Brittany our AGM, and that our staff was very willing to help, as that is what we strive for!! Out of all Residence Inn’s in the world, we are rated in the top 12% in staff service this year and its clear that you noticed this while you stayed with us. We were also glad to hear you enjoyed our breakfast and dinner as our cooks do put a huge amount of effort in making sure your dining experience with us is GREAT, and we were happy to see that you noticed!! As mentioned in the response below, we are projected to have a renovation in 2013 to our lobby and our rooms will follow shortly after that. We would love to welcome you back to our hotel and should you ever need additional assistance when booking hotel accommodations, please consider me at your service. I look forward to hearing from you.

Sincerely,
David Bohac
General Manager
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Springfield, Missouri
Top Contributor
66 reviews 66 reviews
60 hotel reviews
Reviews in 32 cities Reviews in 32 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed December 7, 2012

This hotel has seen better days. I was in Austin in business and choosing this hotel was not wise. I had to change rooms several times before I could find one that one might describe as 'adequate.' The first smelled like mold and mildew. Another smelled strongly like smoke. The 3rd was OK. Staff seems helpful and breakfast was OK. But the hotel is old and in need of renovation and repair. I will not choose this hotel again.

Room Tip: Find a newer and cleaner hotel.
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  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRIAustinArboretum, General Manager at Residence Inn Austin Northwest / Arboretum, responded to this review, December 14, 2012
Dear Fayaya,

First and foremost, thank you so much for taking the time to review our hotel. We take great pride in our guest’s experience and it is very important to us that you leave 100% satisfied. It’s very clear that we fell below the standards that we like to provide each and every guest and we are very sorry for this. The fact that you had to switch rooms so many times is just not like us and I can assure you that we have done everything we can to ensure these issues do not happen again. In fact, we have already started to renovate our property this year, by updating our bathrooms floors with new tile and granite counter tops. Next year we plan on renovating our entire lobby and our suites will follow shortly after.

When you get a moment, could I ask you to contact me via email(dbohac@whitelodging.com ) or via phone(512-502-8200). I just would love the opportunity to make this right.

I look forward to hearing from you and hope that you can give us another chance once we get a renovation.

Warm Regards,
David Bohac
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Truckee, California
Top Contributor
140 reviews 140 reviews
31 hotel reviews
Reviews in 47 cities Reviews in 47 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed November 14, 2012

Typical residence inn. Nice room, quiet, easy access to rt 360 and rt 1. 20 minutes to downtown traffic pending. I would stay there again based on convenience. Small exercise room. Friendly staff. Typical RI breakfast.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRIAustinArboretum, General Manager at Residence Inn Austin Northwest / Arboretum, responded to this review, November 23, 2012
Dear calsun99,

First and foremost, thank you for taking the time to write a review about your experience with us!! We strive to ensure that every guest has a great stay with us and more importantly, they will return to our hotel because of our service, and we were very glad to hear that you'll be returning on your next travel into Austin! We were also glad that you thought our staff was friendly!! One of our benefits that a lot of our frequent travelers enjoy is that we are located in the Arboretum, which has easy access to three major highways in Austin(US 183, MOPAC/HWY 1 and Capital of TX HWY) in addition to being only 15-20 minutes to downtown Austin. As always, should you ever need assistance in booking your next stay with us, please consider us at your service!! Thanks again for the review and we look forward to welcoming you back to the Residence Inn Austin NW/Arboretum!!

David Bohac
General Manager
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Plymouth, MI
Top Contributor
55 reviews 55 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed September 12, 2012

I recently spent two very comfortable nights in the Residence Inn Northwest. I didn't expect to find a sitting area with a TV separated from the bedroom which could be closed off by 2 doors, and a small kitchenette which came with refrig., microwave and other niceties, including coffee. I guess that's why the property is called a "residence inn." I'll stay here again on my next visits to Austin.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRIAustinArboretum, General Manager at Residence Inn Austin Northwest / Arboretum, responded to this review, October 19, 2012
Dear xicolopes,

Thank you so much for taking the time to write a review about your stay! Yes, our target customers are those who look for spacious suites, with fully equipped kitchens(including fridges, microwaves, stove tops, ovens and dishwashers) and complimentary breakfast and dinner, which is exactly why we are called the “Residence Inn”!!! We are absolutely glad to hear that you not only felt our hotel is a clean and comfortable place to stay but also that you’ll stay here again on your next visit to Austin, which is the best compliment we could ever ask for!! Thanks again for a great review and we’ll see you soon!!

Warm Regards,
David Bohac
General Manager
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San Antonio, Texas, United States
1 review
5 of 5 stars Reviewed September 6, 2012

I travel a lot and always stay at Marriott's and the staff at this hotel was the best I have EVER encountered. Very friendly, polite, and very professional. I will make it a point to always stay at this hotel whenever I am in Austin. Happy hour was awesome, beer and pizza, breakfast was OK. Overall a great stay.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRIAustinArboretum, General Manager at Residence Inn Austin Northwest / Arboretum, responded to this review, October 19, 2012
Dear Matthew R,

WOW, What a review Matthew R!! We can’t thank you enough for the great remarks concerning our staff! We are so glad to hear that you thought our happy hour was awesome too! Our complimentary happy hour and dinner four days a week(Monday through Thursday) always attracts our guests as we give not only free dinner away, but also free beer and wine, which is all included in our rates!! Our guests just love this and we are so glad to hear that you enjoyed it!! We can’t wait to host you again next time you are in Austin!!

Sincerely,
David Bohac
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
53 reviews 53 reviews
39 hotel reviews
Reviews in 39 cities Reviews in 39 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed September 6, 2012

Rooms & furniture are looking a little run down/ragged. Finishes scratched/worn, sink cracked, sink handle loose, grout missing from bathroom floor tiles, walls were covered with dust (especially visible in the bedroom against the red paint). No wired internet connection (unencrypted WiFi only). No in-room safe.

Staff was friendly and helpful. Two LCD TV's in the 1 bedroom suite. Waffles at breakfast were good. Candy on the front desk was good. Like having a kitchen. Location was good. Water smelled normal this time.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRIAustinArboretum, General Manager at Residence Inn Austin Northwest / Arboretum, responded to this review, October 19, 2012
Dear No2u,

First and foremost, thank you for your review. We take our guest’s feedback very serious as it gives us the opportunity to improve our services and our product. With that said, I can assure you that we have addressed the issues mentioned in your review and made training pieces with our housekeeping, maintenance and front desk staff. We are very glad to hear that you thought our staff was friendly and helpful as we strive to ensure every guest that stays with us feels this way. Thank you for giving us another chance to serve you and we can’t wait to welcome you back to our hotel again in the near future!! If there is anything that we can assist with regarding your hotel accommodations, please feel free to gives us a call!!

Best Regards,
David Bohac
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Austin Northwest / Arboretum

Address: 3713 Tudor Boulevard, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Family Hotel in Austin
#75 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Austin Northwest / Arboretum 3*
Official Description (provided by the hotel):
The Residence Inn Austin Northwest/Arboretum features an ideal location just off the Mopac Expressway and apartment style-suites that are 50% larger than standard hotel rooms. This great location offers guests easy access to Austin’s top destinations including 6th Street, Lake Travis, and the Domain. The pet-friendly suites are highlighted by separate living area and sleeping areas, a fully-equipped kitchen, and modern amenities including HD TVs and free WiFI. Start your day off in the brand new lobby with a free breakfast buffet offering a selection of healthy yogurts, scrambled eggs, and freshly made Belgian waffles, and unwind in the evenings with complimentary drinks and appetizers at the weekday social hour. Get in a workout in the 24-hour fitness center, maintain your active lifestyle with a game of basketball or tennis on the outdoor SportCourt, and soak in the sun in the afternoons with a relaxing swim in the outdoor pool. With a prime location and renovated amenities, the Residence Austin Northwest/Arboretum is among the best Arboretum hotels. ... more   less 
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Also Known As:
Residence Inn Austin Northwest / Arboretum Hotel Austin
Austin Residence Inn

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