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“You Can't Make a Silk Purse out of an Old Property” 2 of 5 stars
Review of Residence Inn Austin Northwest / Arboretum

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Residence Inn Austin Northwest / Arboretum
3.0 of 5 Hotel   |   3713 Tudor Boulevard, Austin, TX 78759 (Northwest Austin)   |  
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Third Night's a Charm
Ranked #78 of 187 Hotels in Austin
Springfield, Missouri
Top Contributor
75 reviews 75 reviews
69 hotel reviews
Reviews in 39 cities Reviews in 39 cities
49 helpful votes 49 helpful votes
“You Can't Make a Silk Purse out of an Old Property”
2 of 5 stars Reviewed December 7, 2012

This hotel has seen better days. I was in Austin in business and choosing this hotel was not wise. I had to change rooms several times before I could find one that one might describe as 'adequate.' The first smelled like mold and mildew. Another smelled strongly like smoke. The 3rd was OK. Staff seems helpful and breakfast was OK. But the hotel is old and in need of renovation and repair. I will not choose this hotel again.

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  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRIAustinArboretum, General Manager at Residence Inn Austin Northwest / Arboretum, responded to this review, December 14, 2012
Dear Fayaya,

First and foremost, thank you so much for taking the time to review our hotel. We take great pride in our guest’s experience and it is very important to us that you leave 100% satisfied. It’s very clear that we fell below the standards that we like to provide each and every guest and we are very sorry for this. The fact that you had to switch rooms so many times is just not like us and I can assure you that we have done everything we can to ensure these issues do not happen again. In fact, we have already started to renovate our property this year, by updating our bathrooms floors with new tile and granite counter tops. Next year we plan on renovating our entire lobby and our suites will follow shortly after.

When you get a moment, could I ask you to contact me via email(dbohac@whitelodging.com ) or via phone(512-502-8200). I just would love the opportunity to make this right.

I look forward to hearing from you and hope that you can give us another chance once we get a renovation.

Warm Regards,
David Bohac
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104 reviews from our community

Traveler rating
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Truckee, California
Top Contributor
177 reviews 177 reviews
36 hotel reviews
Reviews in 58 cities Reviews in 58 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed November 14, 2012

Typical residence inn. Nice room, quiet, easy access to rt 360 and rt 1. 20 minutes to downtown traffic pending. I would stay there again based on convenience. Small exercise room. Friendly staff. Typical RI breakfast.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRIAustinArboretum, General Manager at Residence Inn Austin Northwest / Arboretum, responded to this review, November 23, 2012
Dear calsun99,

First and foremost, thank you for taking the time to write a review about your experience with us!! We strive to ensure that every guest has a great stay with us and more importantly, they will return to our hotel because of our service, and we were very glad to hear that you'll be returning on your next travel into Austin! We were also glad that you thought our staff was friendly!! One of our benefits that a lot of our frequent travelers enjoy is that we are located in the Arboretum, which has easy access to three major highways in Austin(US 183, MOPAC/HWY 1 and Capital of TX HWY) in addition to being only 15-20 minutes to downtown Austin. As always, should you ever need assistance in booking your next stay with us, please consider us at your service!! Thanks again for the review and we look forward to welcoming you back to the Residence Inn Austin NW/Arboretum!!

David Bohac
General Manager
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Plymouth, MI
Top Contributor
55 reviews 55 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 12, 2012

I recently spent two very comfortable nights in the Residence Inn Northwest. I didn't expect to find a sitting area with a TV separated from the bedroom which could be closed off by 2 doors, and a small kitchenette which came with refrig., microwave and other niceties, including coffee. I guess that's why the property is called a "residence inn." I'll stay here again on my next visits to Austin.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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GMRIAustinArboretum, General Manager at Residence Inn Austin Northwest / Arboretum, responded to this review, October 19, 2012
Dear xicolopes,

Thank you so much for taking the time to write a review about your stay! Yes, our target customers are those who look for spacious suites, with fully equipped kitchens(including fridges, microwaves, stove tops, ovens and dishwashers) and complimentary breakfast and dinner, which is exactly why we are called the “Residence Inn”!!! We are absolutely glad to hear that you not only felt our hotel is a clean and comfortable place to stay but also that you’ll stay here again on your next visit to Austin, which is the best compliment we could ever ask for!! Thanks again for a great review and we’ll see you soon!!

Warm Regards,
David Bohac
General Manager
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San Antonio, Texas, United States
1 review
5 of 5 stars Reviewed September 6, 2012

I travel a lot and always stay at Marriott's and the staff at this hotel was the best I have EVER encountered. Very friendly, polite, and very professional. I will make it a point to always stay at this hotel whenever I am in Austin. Happy hour was awesome, beer and pizza, breakfast was OK. Overall a great stay.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRIAustinArboretum, General Manager at Residence Inn Austin Northwest / Arboretum, responded to this review, October 19, 2012
Dear Matthew R,

WOW, What a review Matthew R!! We can’t thank you enough for the great remarks concerning our staff! We are so glad to hear that you thought our happy hour was awesome too! Our complimentary happy hour and dinner four days a week(Monday through Thursday) always attracts our guests as we give not only free dinner away, but also free beer and wine, which is all included in our rates!! Our guests just love this and we are so glad to hear that you enjoyed it!! We can’t wait to host you again next time you are in Austin!!

Sincerely,
David Bohac
General Manager
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Houston, Texas
Top Contributor
54 reviews 54 reviews
40 hotel reviews
Reviews in 40 cities Reviews in 40 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed September 6, 2012

Rooms & furniture are looking a little run down/ragged. Finishes scratched/worn, sink cracked, sink handle loose, grout missing from bathroom floor tiles, walls were covered with dust (especially visible in the bedroom against the red paint). No wired internet connection (unencrypted WiFi only). No in-room safe.

Staff was friendly and helpful. Two LCD TV's in the 1 bedroom suite. Waffles at breakfast were good. Candy on the front desk was good. Like having a kitchen. Location was good. Water smelled normal this time.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRIAustinArboretum, General Manager at Residence Inn Austin Northwest / Arboretum, responded to this review, October 19, 2012
Dear No2u,

First and foremost, thank you for your review. We take our guest’s feedback very serious as it gives us the opportunity to improve our services and our product. With that said, I can assure you that we have addressed the issues mentioned in your review and made training pieces with our housekeeping, maintenance and front desk staff. We are very glad to hear that you thought our staff was friendly and helpful as we strive to ensure every guest that stays with us feels this way. Thank you for giving us another chance to serve you and we can’t wait to welcome you back to our hotel again in the near future!! If there is anything that we can assist with regarding your hotel accommodations, please feel free to gives us a call!!

Best Regards,
David Bohac
General Manager
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Senior Contributor
40 reviews 40 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 8, 2012

I stayed at this hotel for a week on business travel and was delighted by the service, the location, the room, the pool, the exercise room, the breakfast, the happy hour, etc. The normal room rate is quite expensive, but I got the government rate of $109 per night (it's usually over $200, but it's Austin so that's to be expected!). I got a two bedroom suite with a full kitchen and central living area. The entire staff is very friendly and did a great job. There was some maintenance being done in the parking area that was slightly inconvenient, but overall I thought this place was excellent. I'd stay here again.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRIAustinArboretum, General Manager at Residence Inn Austin Northwest / Arboretum, responded to this review, October 18, 2012
Dear Japanesejockgirl,

Thank you so much for a great review!! Our suites are just perfect for those business travelers like yourself who enjoy extra spacious suites with fully equipped kitchens. We are so glad to hear that not only that you thought our entire staff is friendly but also that you would return here as our guest, which is the greatest compliment that we could ever ask for!! As always, please consider us at your service should you need any assistance in making accommodations during your next visit to Austin. Thanks again!!

David Bohac
General Manager
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Knoxville, Tennessee
Top Contributor
68 reviews 68 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed July 15, 2012 via mobile

Stayed here on a business trip and it was excellent. I frequently travel to Austin and had been staying at a nearby Hampton Inn. For $65 less a night than a simple room at the Hampton, I had a large suite at Residence Inn. The room included a full kitchen, living room w/TV, desk, separate bedroom w/TV, separate dressing area, and separate bath. Breakfast and dinner were included, and there is a small 24-hour market. Staff is excellent.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRIAustinArboretum, General Manager at Residence Inn Austin Northwest / Arboretum, responded to this review, October 18, 2012
Dear BCTE4,

Wow! We really appreciate you taking the time out of your day to review our hotel and staff. As mentioned in a lot of responses, we really do strive to ensure that every guest leaves satisfied and we are very glad to hear that we succeeded with you! One of our features that separates us from our competition is that all of our rooms at our hotel are suites that are larger than your average “box” hotel room. In addition, our guests love the fact that we serve breakfast seven days a week and dinner four times a week, all of which are complimentary! We are glad that you took advantage of our amenities! Thanks again for the review and we look forward to serving you again!

Best,
David Bohac
General Manager
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Additional Information about Residence Inn Austin Northwest / Arboretum

Address: 3713 Tudor Boulevard, Austin, TX 78759
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#52 Family Hotel in Austin
#68 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Austin Northwest / Arboretum 3*
Number of rooms: 84
Official Description (provided by the hotel):
Newly-renovated! The Residence Inn Austin Northwest/Arboretum features an ideal location just off the Mopac Expressway and redesigned, apartment-style suites that are 50% larger than standard hotel rooms. This great location offers guests easy access to Austin's top destinations including 6th Street, Lake Travis, and the Domain. The pet-friendly suites are highlighted by separate living area and sleeping areas, a fully-equipped kitchen, and modern amenities including HD TVs and free WiFI. Start your day off in the brand new lobby with a free breakfast buffet offering a selection of healthy yogurts, scrambled eggs, and freshly made Belgian waffles, and unwind in the evenings with complimentary drinks and appetizers at the weekday social hour. Get in a workout in the 24-hour fitness center, maintain your active lifestyle with a game of basketball or tennis on the outdoor SportCourt, and soak in the sun in the afternoons with a relaxing swim in the outdoor pool. With a prime location and renovated amenities, the Residence Austin Northwest/Arboretum is among the best Arboretum hotels. ... more   less 
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Also Known As:
Residence Inn Austin Northwest / Arboretum Hotel Austin
Austin Residence Inn

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