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“Very nice and friendly staff. Great place to stay!!!” 5 of 5 stars
Review of Residence Inn Austin Northwest / Arboretum

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Residence Inn Austin Northwest / Arboretum
3.0 of 5 Hotel   |   3713 Tudor Boulevard, Austin, TX 78759 (Northwest Austin)   |  
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Ranked #75 of 191 Hotels in Austin
Phoenix, Arizona
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Very nice and friendly staff. Great place to stay!!!”
5 of 5 stars Reviewed April 1, 2011

This is the 2nd time I have stayed here. The first time was for 3 weeks and this time for just one week. Samantha and Calley are great about making sure I was taken care of. The breakfast are well presented and very good food. They even have fruit and yogert as well as waffles, eggs, meat, potatoes and all of the other good things for breakfast. One morning they had canadian baon, eggs and cheese breakfast sandwiches. Very responsive staff and truely care about your stay and you. Will stay here anytime I am in Austin, TX.

  • Stayed March 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cpiland, General Manager at Residence Inn Austin Northwest / Arboretum, responded to this review, April 8, 2011
A return guest is the highest compliment we can receive, so thank you for, again, choosing the Residence Inn Austin Northwest to be your "Home Away from Home" during your most recent visit to Austin! We look forward to welcoming you back on your next trip!
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114 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • Japanese first
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English first
Austin, Texas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 1, 2011

The very best staff that I have had the pleasure to meet. Jose was just a delight! David B, Samantha B, Calley P, Elise, and Britney are ABOVE average in their dedication to customers needs. I've been to numerous places with the US Army and,hands down, the Residence Inn Austin Norhtwest/ Arboretum is the best hotel to stay in my humble opinion. I will be back! MILITARY FRIENDLY!

  • Stayed March 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cpiland, General Manager at Residence Inn Austin Northwest / Arboretum, responded to this review, April 8, 2011
Wow! Thank you for such a wonderful review! We do love our military guests and we are so pleased to hear that you feel our hotel stands out among all of the hotels in which you have stayed! We do try to create a comfortable, memorable experience customized for each one of our guests, so we are honored that you felt we accomplished that during your stay. We look forward to welcoming you back soon!
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Atlanta, GA
Top Contributor
130 reviews 130 reviews
49 hotel reviews
Reviews in 85 cities Reviews in 85 cities
151 helpful votes 151 helpful votes
4 of 5 stars Reviewed December 17, 2010

No complaints about this Residence Inn. Maid service was fine, parking good, location is great. Within walking distance of restaurants, shops and my favorite, Whole Foods.
The gym is very small though, 5 or 6 cardio machines and not enough room to stretch, yoga, etc...
Breakfast was good, standard fare.
The evening reception was good, beer and wine. Tuesday had a small keg from the NXNW brewery down the street, which has excellent beer. I usually don't eat the food at the reception, but I did try the pizza, which was pretty good.
Wireless internet worked ok, a bit slow which is usual for most hotels I stay at.

  • Stayed December 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler, Texas
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 13, 2010

This is an excellent hotel. Not to easy to find, a bit off of I35. Service, room comfort, breakfast were all great. About 15 minutes from the UT campus (non-rush hour).

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 10, 2010

Normally when traveling to austin we stay at the staybridge suites, so I was a little worried when they told us that we were staying at the residence inn but man they were excellent. When we checked in they had a dinner or a "Manager's Reception" as they call it. Enjoyed some burgers but enjoyed the free beer more. The room was comfortable, I liked having a TV in both the living room and bedroom part of the suite and the free wi-fi made spreading out in the room alot easier. Breakfast was good and the breakfast attendent lady was very nice. The front desk staff was very knowlageable and always gave really good directions. I also liked the basketball court on property and the fact that the front desk provides the equipment. Overall great stay, easy to get to all the freeways and a good amount of shopping near by. Coming back later in the year with family.

Stayed May 2010, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Top Contributor
123 reviews 123 reviews
18 hotel reviews
Reviews in 39 cities Reviews in 39 cities
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed March 22, 2010

From the incessant noise from the room above (just by their simple walking around), to no maids serviced our rooms, to the smaller than normal size RI (when compare to a dozen other RI around the country, to having NOT A SINGLE WINE OPENER in the entire hotel (had to go next door to a competitor to get the bottle opened), to the TV initially and consistently the NIntendo TV-based game cube not working (the kids wanted to play after a day of sightseeing) never operational despite 3 or 4 visits from maint to service/fix the issue, to pleasant but very abrupt front desk staff, to quite poor breakfast food selection/quality; this particular RI is not worth returning to. Also, quite a lame fitness center. Small, cramped, mediocre equipment. Pool was very cold and the jacuzzi wasn't even warm.

  • Stayed March 2010, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 12, 2009

Stayed a long weekend October 7-11 to watch the Longhorns football team win again! Picked this place because it had free internet, free buffet breakfast, full kitchen, right price, nice neighborhood, near freeway.

It had all those things as advertised. The breakfasts while we were there had oatmeal, bagels, muffins, make-your-own waffles, juices, fruit, dry cereal, eggs, potatoes, sausage and gravy or croissants. All that we tried was good. Nicely maintained room in which to eat. Much better than most "free breakfasts" that turn out to be sweet rolls, toast and juice. Pleasantly surprised.

The bed was not a Marriott bed. Or, at least, up to their usual standards. When my wife would move, so would I. We woke each other up getting up in the night. Unpleasantly surprised.

The room was serviced each day when we went out on the town. We don't think it was ever vacuumed, as a ring from a Gatorade bottle from a prior guest was under the coffee table for our whole 4-day visit. A dropped cranberry was in a similar area for 3 days. We got fresh towels, and the bed made. We would have felt better if the room had been vacuumed. Once?

The front desk staff was nice and friendly and provided us with a map of nearby restaurants. Good. Would have been better than good if we could have read the map - it had been copied in black and white so many times that it was mostly unreadable. Nice idea. Maybe someday they'll get the original and make a better copy to hand out.

  • Stayed October 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Austin Northwest / Arboretum

Address: 3713 Tudor Boulevard, Austin, TX 78759
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Family Hotel in Austin
#64 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Austin Northwest / Arboretum 3*
Number of rooms: 84
Official Description (provided by the hotel):
Newly-renovated! The Residence Inn Austin Northwest/Arboretum features an ideal location just off the Mopac Expressway and redesigned, apartment-style suites that are 50% larger than standard hotel rooms. This great location offers guests easy access to Austin's top destinations including 6th Street, Lake Travis, and the Domain. The pet-friendly suites are highlighted by separate living area and sleeping areas, a fully-equipped kitchen, and modern amenities including HD TVs and free WiFI. Start your day off in the brand new lobby with a free breakfast buffet offering a selection of healthy yogurts, scrambled eggs, and freshly made Belgian waffles, and unwind in the evenings with complimentary drinks and appetizers at the weekday social hour. Get in a workout in the 24-hour fitness center, maintain your active lifestyle with a game of basketball or tennis on the outdoor SportCourt, and soak in the sun in the afternoons with a relaxing swim in the outdoor pool. With a prime location and renovated amenities, the Residence Austin Northwest/Arboretum is among the best Arboretum hotels. ... more   less 
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Also Known As:
Residence Inn Austin Northwest / Arboretum Hotel Austin
Austin Residence Inn

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