I came to the Lakehouse for a relaxing body treatment and to spend the day by myself relaxing and decompressing. Upon leaving after my day at the Lakehouse, I was even more stressed and upset that I spent a lot of money and got a really bad servicce. First, The facility and entrance to the Lakehouse spa is beautiful and the concept with the casual cafe is a great idea. I arrived for my treatment 2 hours early to relax in the sauna, steam, jacuzzi and pool. Upon checking in, the receptionist was very friendly and warm. She gave me a "tour" of the facility which consisted of pointing in each direction (upstairs for treatment, around corner for locker room etc.) She did take me into the locker room and showed me all the lockers but did again point in each direction to tell me where the jacuzzi, sauna and steamshower were located. For a facility of this size, I feel that spa attendant should take you to each place so you do not get lost. I picked out a locker and changed for my day of relaxation. Upon entering the women's sauna, I found that the sauna was very small, especially for a property of this size. There was another guest in the sauana, and there wasn't enough room for me so I decided to use the jacuzzi. This was nice for a bit but again was very small. I decided to go to the pool before my treatment to read, but upon heading inside the pool gate, I found that every seat was taken and there wasn't anywhere to sit. I decided to then go upstairs to the "blue room" to sign in for my treatment 30 minutes early and read before starting my body treatment. This room is very cozy and there are some old books to read, it was a nice touch. My treatment was to start at 2:00 PM, and I realized at 2:10 PM I still hadn't been picked up. Shortly after this realization, I was picked up by the therapist and taken into the treatment room. The therapist was nice and reviewed my intake form. She told me that I had to get on the table face down to th start the scrub and she would give me a minute to undress and get on the table, then she would enter. After I laid on the massage table I opened my eyes to see a bright yellow and green dustpan and broom directly under my face cradle. I brushed it off as I was very excited for his upcoming treatment. Upon re-entering the room, the therapist took her time placing the bath mats on the floor and preparing for the treatment. Since I had been picked up 10 Minutes late for my treatment, and taking this additional time to prep the room before starting my service, I felt that my service didnt' start until at least 20 Minutes after. Once the scrub started, the therapist only used 1 hand tha apply the entire treatment, this is when I started to get upset. I felt that anyone, not a licensed massage therapist, could have done a better job at applying the scrub. This lasted 15 minutes, then she instructed me to get up and shower off in the in-room shower then get back on the bed for the massage to begin. I showered then laid back down on the table. When she re-entered the room, she proceeded to CLEAN THE SHOWER that I just used. I was laying on the table listening to her spray chemicals on the shower and wipe it down before she started my massage. This lasted 5-6 minutes, again taking time out of my expensive treatment. Then she didn't wash her hands, but then started massaging my body. All the while, I could only think about how she had chemicals on her hands. The massage began, and it was the WORST massage I have ever had. I have had a lot of spa treatments and massages and I COULD NOT WAIT for this service to be over. During the massage, the shower kept dripping a constant water drip, and in the room next to me it sounded like an alarm was going off during the last 10 minutes of the massage. Then I was dropped back in the relax room 5 minutes before my service was to be over. So all in all the service was suppose to be 80 minutes and it probably only lasted 45 minutes with all the breaks and pauses and being picked up late and dropped off early. I asked to speak with the Spa Manager after the service and she was not helpful at all! All I wanted to someone to say "I'm sorry that you had a bad experience" but all I got from the spa manager was the statement that the scrub does not include a massage but ends with a spritz. I informed her that I upgraded and added a massage and that I didn't even get a body spritz at all. So not only was this the worst service, but I didn't even get the service I paid for! Also, to make the blow even worse, they make you pay for the service and gratuity before you start the service. THIS IS CRAZY, it's like asking a guest to pay a waiter a tip as soon as you sit down at a table, before you even know what the service is like. I wanted my money back, but I didin't get that. The spa manager stated, "what do you want me to do for you?" She offered to return for a free 25 minute massage on her next time. Not hardly fair for the $215 I paid. All in all I thought this was a top rated spa, but turned out to be the worst spa I have ever been too and I will not return.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.