Really can't say enough about what a nice surprise this property was and I didn't even partake of many of the amenities offered. I knew nothing about this brand and took the proverbial "shot in the dark" by choosing a location over brand so that I was close to where I needed to be for several days. When I checked in I was recognized as a new loyalty brand member and offered an upgraded room. I hope I'm correct in saying that a young man named Jay always seemed to be working the front desk and he was always very pleasant and helpful every time we met.
Although I had seen this property on-line I really had no idea how nice the accommodations would be. Easily the size of my daughter's Austin apartment and fully equipped to allow you to live there for months if necessary! The rooms were clean, quiet and, as I said, very well equipped including a full size refrigerator which was great simply for drinks and restaurant leftovers. I was meeting others both early and late in the days I was in town so I did not have the opportunity to sample the breakfasts, dinners or social hours offered, which I regret.
After leaving the very well equipped business center one afternoon I needed to send some fax documents. I asked at the front desk and they were more than willing to send them for me at no charge. I also had a problem with one of the TV's (there are 2!) and someone was there to take care of it in less than 10 minutes. I neglected to put the privacy card in the front door one morning and the cleaning service showed up about 8:30 but could not get in due to the dead bolt. The woman left a note under the door saying that she had tried but could not enter. I thought nothing more about it and left for the day shortly thereafter thinking that I had plenty of towels and soap and didn't really care about making the bed. I was very pleasantly surprised to come back almost 12 hours later to find the room completely serviced, cleaned and the bed freshly made. I've stayed in a number of high quality hotels and never had service of that type that didn't have to be requested.
Overall, I would highly recommend this property and will definitely stay here again on my next trip to Austin.