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“Reserved 2 beds and received 1 bed and sleeper sofa” 3 of 5 stars
Review of Staybridge Suites Austin Airport

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Staybridge Suites Austin Airport
3.0 of 5 Hotel   |   1611 Airport Commerce Dr, Austin, TX 78741   |  
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Ranked #64 of 184 hotels in Austin
LEWISVILLE
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Reserved 2 beds and received 1 bed and sleeper sofa”
3 of 5 stars Reviewed May 20, 2013

Their sister property, a nearby Microtel, moved our reservation to Staybridge when they had water main issues. A 2 bed room was reserved but the room we received only had 1 bed and a sleeper sofa. Staybridge said it would only be for 1 night and they would move us. That didn't happen either.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Austin Airport, responded to this review, June 9, 2013
Dear Hot_Laps,

Thank you for taking the time to submit a review on your stay with us. We take all of the guest comments we receive very seriously as they allow us to continue to improve on our goal to consistently provide the best service and accommodations. We sincerely regret you were not fully satisfied with the accommodations received. We hope that you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,

Adrian D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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118 people have reviewed this hotel

Traveler rating
    58
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    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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English first
Niskayuna, New York
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 7, 2013

I consistently have good experiences with Staybridge suites,the rooms are always clean,well furnished and quiet. Very helpful to have the full size refridge,stove and dishwasher as well as free laundry and internet. The breakfast and dinner are really quite good(short on forks when I was there too). Nice to have the beer and wine available as well> we sat out by the pool and it was lovely. The shuttle to the airport is a big help as well. Staff are super helpful. Tacos and baked goods at the Texaco next door are not to be missed

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed May 7, 2013

First time for us and I was very impressed. First, location was close to downtown and convenient to freeway although there was construction. It is located off of I71. We were given two care bags with goodies because we waited ten minutes before they could check us in....nice gesture. Secondly, the hotel is 5 years old and very clean. The rooms are large that include a living room and a small mini kitchen. The hot breakfast is what you see in most hotels. A variety of fruit, cereals, bagels, hot scrambled eggs , sausage and bacon. All very good but not above average. They serve appetizers during the week in the evenings..another plus. I will make an effort to stay here again on our next stay in Austin. This hotel is very good for long term stay. We stayed two nights on the weekend.

Room Tip: We stayed on the first floor and it was convenient to parking and there was no noise!
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 30, 2013

There isn't anything within walking distance but there is a Starbucks down the street. The rooms were nice, they had free breakfast and dinner which were great!! And beer and wine as well. Not sure if every night but was the three night we stayed.
Elevators were strangely located throughout the hotel and very tiny.
There are storage rooms available if needed.

Room Tip: Stay way from elevators, they are loud.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terrytown, Louisiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 25, 2013

My sister & I flew in to celebrate my daughter's new home. Front desk celebrated WITH us and made us feel special with surprises. Breakfast each day was excellent (only suggestion is buy more forks-ran out daily). Shuttle drivers give great suggestions of things to do, and places to eat-even came in early on our departure day to get us to early flights! All staff were friendly and rooms clean & comfortable, spacious, kitchen area is wonderful. & well-equipped. Will stay here again & already recommended to a client who stayed & loved it too. Surprised to read comments about location, it's an airport property & is to be expected.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lufkin, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 16, 2013 via mobile

Great for business meetings near Austin airport. Very convenient location for auto travel, too. They need better signage; it is a little hard to find. Light evening meals and breakfasts are plain but quite adequate. I always look forward to staying here, there are no surprises. The hotel is near Riverside Drive and travel to downtown and the state capitol is very confident owner service streets. We have only stayed here for business travel, but is would be great for family lodging, too. Kitchen in the suite can be a real money saver.

Stayed March 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 10, 2013

I was happy with the hotel. Unforunately, it is located on a desolate road and felt very uncomfortable in my surroundings. There is no view, scenery, or excitement near the facility. If you are there j to lay youstur head it was clean and roomy. The food was average but for long term as I was expected to do there are much better places in Austin.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Austin Airport, responded to this review, April 29, 2013
Dear GilysGirl,

Thank you for your review. I am pleased you liked our hotel. However, I am sorry to read that you did not find our hotel in a convenient location for your needs and apologize if you found the food served less than satisfactory. I appreciate your feedback as this is our best resource for improving guest services.

If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Austin Airport

Address: 1611 Airport Commerce Dr, Austin, TX 78741
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Best Value Hotel in Austin
#18 Family Hotel in Austin
#23 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Austin Airport 3*
Official Description (provided by the hotel):
Enjoy a Convenient Locale and Excellent Service at Extended Stay Hotel Austin travelers looking for an extended stay or a corporate apartment in an ideal location need look no further than the pet friendly Staybridge Suites - Austin Airport. Our hotel is close to Austin Bergstrom International Airport (AUS) (2.2 miles away), and we're just four miles from downtown Austin. With hotel reservations in place, you can explore the attractions of the 'Live Music Capital of the World,' such as 6th Street and the upscale Warehouse District. Take in a game at the University of Texas at Austin, learn more about Texas at the Bob Bullock Texas State Museum and relax at Zilker Park near downtown Austin. Lodging in our hotel gives business travelers easy access to top Austin companies such as PPD, Tokyo Electron, Progressive Insurance, ERCOT, BAE Systems. The Texas State Capital and the Austin Convention Center are just a short drive away. Our hotel has 678 sq ft of on-site meeting facilities and a 24-hour business center. During your stay in Austin, Texas, our hotel offers you the comforts of home with a complimentary breakfast, Sundowner receptions, BridgeMart, 24-hour fitness center and outdoor pool. Our suites feature free high-speed Internet access, 32 inch flat screen TVs, DVD players, fully equipped kitchens, workspaces and comfortable bedding. Call today to make your Staybridge Suites - Austin Airport hotel reservations. ... more   less 
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Also Known As:
Staybridge Suites Austin Airport Hotel Austin

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