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“Fantastic service from Austin Airport Staybridge, 4/4-8/13” 5 of 5 stars
Review of Staybridge Suites Austin Airport

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Staybridge Suites Austin Airport
3.0 of 5 Hotel   |   1611 Airport Commerce Dr, Austin, TX 78741   |  
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Ranked #49 of 187 Hotels in Austin
Terrytown, Louisiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Fantastic service from Austin Airport Staybridge, 4/4-8/13”
5 of 5 stars Reviewed April 25, 2013

My sister & I flew in to celebrate my daughter's new home. Front desk celebrated WITH us and made us feel special with surprises. Breakfast each day was excellent (only suggestion is buy more forks-ran out daily). Shuttle drivers give great suggestions of things to do, and places to eat-even came in early on our departure day to get us to early flights! All staff were friendly and rooms clean & comfortable, spacious, kitchen area is wonderful. & well-equipped. Will stay here again & already recommended to a client who stayed & loved it too. Surprised to read comments about location, it's an airport property & is to be expected.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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138 reviews from our community

Traveler rating
    71
    41
    13
    3
    10
See reviews for
24
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51
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
Lufkin, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 16, 2013 via mobile

Great for business meetings near Austin airport. Very convenient location for auto travel, too. They need better signage; it is a little hard to find. Light evening meals and breakfasts are plain but quite adequate. I always look forward to staying here, there are no surprises. The hotel is near Riverside Drive and travel to downtown and the state capitol is very confident owner service streets. We have only stayed here for business travel, but is would be great for family lodging, too. Kitchen in the suite can be a real money saver.

Stayed March 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 10, 2013

I was happy with the hotel. Unforunately, it is located on a desolate road and felt very uncomfortable in my surroundings. There is no view, scenery, or excitement near the facility. If you are there j to lay youstur head it was clean and roomy. The food was average but for long term as I was expected to do there are much better places in Austin.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Austin Airport, responded to this review, April 29, 2013
Dear GilysGirl,

Thank you for your review. I am pleased you liked our hotel. However, I am sorry to read that you did not find our hotel in a convenient location for your needs and apologize if you found the food served less than satisfactory. I appreciate your feedback as this is our best resource for improving guest services.

If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver Island
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 31, 2013

We flew into Austin late on the eve of SXSW music week, and the lineup for taxis at the airport was lengthy. So I phoned the desk at the Staybridge, mentioned that we had a reservation, and asked if their shuttle was still running. Ten minutes later we were picked up by a very courteous shuttle driver and whisked to the Inn.

Our 1-bedroom suite was spacious, clean, and quiet, with a very comfortable Queen bed. The breakfast in the morning was well above average for breakfast-included hotels. We didn't have time to use the facilities but the gym, pool, and business centre looked bigger and better-equipped than the norm.

After breakfast the desk staff called us a cab to the convention centre and our short stay was over, but we would definitely return to the Staybridge at Austin Airport.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Top Contributor
59 reviews 59 reviews
32 hotel reviews
Reviews in 39 cities Reviews in 39 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 10, 2013 via mobile

I have stayed here every year for the past three years. Let's start with the good- nice rooms, evening reception and breakfast is nice, and a quiet location. Now the bad- found food and wrappers by the refrigerator and by the night stand, stains on doors and on wall above bathroom trash can. Also have had problems in the past with getting the room I actually reserved- king suite which said slept 4 so I assumed it had a sofa bed...apparently not. What was frustrating was when I made my reservation I called the hotel to make sure it was correct and told it was. Checked in and what do you know... No sofa bed. This was a prepay reservation. They wanted to down grade me to a queen studio which had the sofa bed. Being a priority member didn't help. So our son (6 ft tall) slept on a regular sofa so we could get the king suite. Just wish their website and front desk would be accurate.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boston
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 18, 2013

Stayed here after my flight was cancelled. The hotel was clean, comfortable, and went out of their way to make my stay easy and hassle. A very nicely appointed suite with everything you could need. The shuttle drivers both early AM and late PM were great. Thanks Staybridge- keep up the good work!

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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San Francisco, California
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 17, 2012

I stayed in room 301 for one night during Austin City Limits.

GOOD:
Quick airport shuttle

There's everything you need - equipped kitchen, dining area, work desk, TV watching space, dressing area.

Very clean

Fast wifi

Bed was medium firm with cozy bedding and more pillows than I needed.

Room 301 was quiet and near an elevator.

BAD:
You will need a car, as the location is a 20+ minute cab ride into town. And, because of the location cabs took awhile to arrive (this could have been due to the demand of the event)

OBSERVATION:
The staff is courteous and friendly, but does not anticipate your needs. If you don't know to ask you won't get the information.

There is nothing in the adjacent area; so, try to avoid forgetting something because there is no "I'll just run out to get it."

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Austin Airport

Address: 1611 Airport Commerce Dr, Austin, TX 78741
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Austin
#30 Family Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Staybridge Suites Austin Airport 3*
Number of rooms: 161
Official Description (provided by the hotel):
Enjoy a Convenient Locale and Excellent Service at Extended Stay Hotel Austin travelers looking for an extended stay or a corporate apartment in an ideal location need look no further than the pet friendly Staybridge Suites - Austin Airport. Our hotel is close to Austin Bergstrom International Airport (AUS) (2.2 miles away), and we're just four miles from downtown Austin. With hotel reservations in place, you can explore the attractions of the 'Live Music Capital of the World,' such as 6th Street and the upscale Warehouse District. Take in a game at the University of Texas at Austin, learn more about Texas at the Bob Bullock Texas State Museum and relax at Zilker Park near downtown Austin. Lodging in our hotel gives business travelers easy access to top Austin companies such as PPD, Tokyo Electron, Progressive Insurance, ERCOT, BAE Systems. The Texas State Capital and the Austin Convention Center are just a short drive away. Our hotel has 678 sq ft of on-site meeting facilities and a 24-hour business center. During your stay in Austin, Texas, our hotel offers you the comforts of home with a complimentary breakfast, Sundowner receptions, BridgeMart, 24-hour fitness center and outdoor pool. Our suites feature free high-speed Internet access, 32 inch flat screen TVs, DVD players, fully equipped kitchens, workspaces and comfortable bedding. Call today to make your Staybridge Suites - Austin Airport hotel reservations. ... more   less 
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Also Known As:
Staybridge Suites Austin Airport Hotel Austin

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