Do NOT bother! Spend the few extra dollars and stay elsewhere. I bought a Groupon deal for a couple nights here. It was by far the worst in service and stay and I travel quite frequently.
Arrival: The two receptionists assumed I was with a group of people of the same skin color, even though I came in on my own after they had already been standing there, so both receptionists were helping them. When I asked the group in front of me if they were all together, one of the receptionists said, "Oh, we're checking for you...are you with them?" No, I was just asking if their group was all together for the sake of it. The front desk woman who finally helped me forgot to give me back my ID, vouchers for the restaurant (comes with the Groupon), and tell me the routine rundown (verify check-in/check-out, restaurant hours, internet access, etc). I had to ask. Since I wasn't told where the elevators were and was walking the first floor aimlessly, the woman called me from behind the desk to say my room actually wasn't ready yet. She switched my room and I found the elevator was hidden behind some double-doors like in a secret closet.
Stay/Restaurant: The hallways had a strong "people" smell although the hotel and area seemed pretty deserted. The one pro to the stay was the microwave and fridge in the room (I suppose I can attribute my one star to that). One of the outlets in the room didn't work unless I held my charger up to it. And one of the two lamps wouldn't work either. I couldn't connect to the internet for an hour and a half after calling the front desk about it. The woman said she'd reset the router, but that's all they could do. 30 minutes later, I called back and asked it she could just tell me the sign-in link so I could manually type it into my browser. She said no one knew it. (After an hour of me sitting there trying to reconnect, I got online.) I then went to the restaurant to use one of my two vouchers.
There was no one there to greet. I walked all the way to the back close to the pool tables until a female asked if I wanted food. After seating myself. A family who came in after me was attended to first. I waited over 10 minutes for water, over 20 minutes for my entree, and almost 30 minutes for my quesadilla appetizer (which 1) came after I finished my entree and 2) I was told would take 5-7 minutes when I placed the order). The family nearby had asked the server about some chocolate milk they ordered for their young son. A manager came out and said, "I don't know why someone would tell you we have chocolate milk. We don't. We just have milk and some chocolate syrup we can put in it. If you'd like we can put some more syrup in it. We're running really low and almost out, but I can squeeze whatever's left even though we're almost out." So rude! Then one of the kids and the dad went walking for a few minutes, came back, and the husband told the wife they saw a bunch of spiders out by the pool and it did not look safe at all.
I figured I'd take a nice hot shower to at least salvage the night. I was glad the water got hot very fast. I was not happy that it could not run the shower alone. Both the showerhead and spout ran at the same time. Not only that, but the bottom spout spewed out the water as if there was a pole in the middle of it. It didn't help that the two water sources gave out opposite temperatures.
Check-out: Although I had planned on using my second voucher for breakfast on check-out day (the food is completely bland and horrible by the way, but I already had a prepaid voucher), the front desk informed me there is no breakfast nor lunch on weekdays...yeah. One of the front desk employees took down my information so a manager could call me about my unused voucher. I was told the call would come within days. It's been a week. I tried calling, but all she offered to do was take down my information again. It seems the management is never there and no one knows the schedule.
- Also Known As:
- Admiral Hotel Arlington
- Holiday Inn Arlington
- Official Description (provided by the hotel):
- Located at 1507 N. Watson Road in Arlington, Texas, the Admiral Hotel is conveniently located in the heart of the Dallas-Fort Worth entertainment district near Six Flags, Hurricane Harbor, Ranger Stadium, Cowboy Stadium and the Arlington Convention Center. Our 237 interior corridor room hotel offers double/double or king feature rooms, and ADA accessible rooms. Our in-room amenities include a refrigerator, microwave, hair dryer, and free high-speed wireless internet access. Join us every Thursday, Friday and Saturday night for music and dancing in our on-site club “Reflections”. Our on-site Club and restaurant are open daily for dinner and open Saturday & Sunday for breakfast, lunch and dinner.The Admiral Hotel features an indoor and outdoor pool, open daily from 8am-11pm, 24-hour business center and combination cardio & weight room, on property laundry facilities meeting rooms for 400+ people, and a restaurant onsite that can assist with your catering needs. Bus parking is available at no additional cost. ... more less
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