I recently had a bad stay at the Whitten Inn of Arlington and had wrote a letter stating my bad stay and had posted it woth Travel Advisory.
I would like to let everyone know that Excellent Customer Service Recovery was taken place by the General Manager and his Dept. Managers shortly after the fact, to see that all of my problems were resolved and assured me that the team members that were involved in my situation were attended to in the appropriate way and to see what they could do to make it right with me.
The General Mamager assured me that if at anytime I stayed with any of his properties and had any type of situation that is not taken care immediately I was to be in contact with him immediately and the situation would be taken care.
I have to say that I will stay at the Hotel in Arlington Texas again in the future!!
Thanks to all the staff and General Manager!!!!














