We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Quality Inn at Arlington Highlands and Arlington?

We'll send you updates with the latest deals, reviews and articles for Quality Inn at Arlington Highlands and Arlington each week.

Quality Inn at Arlington Highlands: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 15 Reviews
5.0 of 5 stars
4
4.0 of 5 stars
4
3.0 of 5 stars
3
2.0 of 5 stars
1
1.0 of 5 stars
3
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#21 of 55 hotels in Arlington
Show Hotel DetailsHide Hotel Details
  • Hotel class: 2 of 5
  • Rooms: 142
  • Address: 121 East I-20 & Matlock Rd, (formerly Comfort Inn Arlington) Arlington, TX 76018
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Two-story Motor Inn located 1 mile from Parks Mall, 8 miles from Six Flags Over Texas & 17 miles from DFW Int'l Airport. This description is based on information provided by the hotel.
Business Center Restaurant Swimming Pool
Check Rates: $70 Avg. Price
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.

TripAdvisor Traveler Reviews

Reviews of Quality Inn at Arlington Highlands

( 3-7 of 15 )
“this hotel sucks”

Quality Inn at Arlington Highlands

Save Review
1 of 5 stars
lafayette
Aug 29, 2008

we had rude and bad service. our a/c was broken when we got here and they sent a maintance man out. he said the only thing to do was switch rooms but the frontdesk wanted him to stay with us in our room and fix it! why not just give us another room. thats what we had to make them do. tell me who wants a mainance man in the room after a six hour trip from louisiana to dallas yeah right!

  • This TripAdvisor Member:
    • Liked — nothing
    • Disliked — a/c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rich337's Summary
Date of Stay: August 2008
Traveled with: Spouse / significant other
Visit was for: Business
Age group: 25-34
Member since: August 29, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Management Response
gmarlington, General Manager
(Management representative)
Sep 9, 2008
Nobody enjoys driving such a distance only to arrive in a room that is not functioning properly. And this guest is right, he/she should have been immediately moved to another room.

I apologize for the actions that were taken by the front desk. My only wish was for the guest to have brought them to my attention so that I could have taken some action. My card is always available at the front desk listing my phone number and email address. I check both regularly every day including weekends and my email instantly gets sent to my phone.

As for the non-functioning A/C's: The problem was present throughout a number of rooms within the hotel. This has since been fixed after the arrival of new A/C's which replaced the old ones, including and a number of backups we are now keeping on hand to prevent such incidents.

For the rude service, I hope this guest reads this response and gets back to me so that I may take further action with whomever was involved.

I want to ensure this guest, and every guest, that we take guest service issues very seriously. If a member of our staff is found to be behaving improperly, then immediate action will be taken.

Regards,
Manu Lail
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $70 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Great hotel”

Quality Inn at Arlington Highlands

Save Review
4 of 5 stars
El Paso , Tx
Jul 28, 2008

We had a good experience at this Quality Inn.
The room was clean, quiet and comfortable.
We had a microwave and small refrigerator in our
room. The bed was super comfortable.
It was conveniently located right off of I-20.
There were plenty of restaurants close by and they
had maps in the lobby where you could choose
different restaurants to go to, not too far away from
the hotel.
If you didn’t have a computer with you, there were
2 computers set up in the lobby for guests to use.
They had a great continental breakfast with lots of
food choices.
This Quality Inn has waffles (shaped like the state of
TX), sausages, biscuits with gravy, Danish, bagels,
cereal, yogurt, fruits, etc. Plus a few different types of
juices and the most delicious coffee !!!
The staff were very friendly and accommodating .
We enjoyed our stay there so much, that we booked a room
with the hotel for our return trip home.
We will definitely be staying here again when
we travel back east again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cocoabella's Summary
Date of Stay: July 2008
Member since: July 28, 2008
Was this review helpful? Yes No
Check Rates
Average price*: $70 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Great Price, Location, Excellent!”

Quality Inn at Arlington Highlands

Save Review
5 of 5 stars
DALLAS
Jul 7, 2008

This hotel is located right in the new Highland Shopping, with everything at your fingertips. Six Flags, Ranger Stadium, Christ for the Nations, everything just up the road. Our group was so happy we told others about this hotel. We enjoyed it all, the rooms, the pool, and the breakfast. We will be back soon.
Come stay at this hotel, you will be happy you did.

  • This TripAdvisor Member:
    • Liked — RIGHT OFF OF I-20
    • Disliked — NO EGGS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRK1's Summary
Date of Stay: July 2008
Traveled with: Large group or tour
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: September 30, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Theme / Amusement park, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $70 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Decent”

Quality Inn at Arlington Highlands

Apr 4, 2008

We stayed 3 nights. It was $54 a night which was right about on the money. When we arrived the room had issues. The place needs updating. The biggest thing for me was the mold in the shower. The smoke alarm was missing, the phone was broken and didn't work, there were liquids splashed on the wall above the garbage can and areas like the backs of doors and commonly touched places that weren't clean, just simply dirty. I just wiped them down myself with clorox wipes. The day it was warm enough to swim the pool was closed for chemical treatment so can't comment on that other than it looked OK.
ON THE UP SIDE;
The outside was well kept. It was in a VERY convienent area close to great shopping and restraunts. The clerks were very nice and when approched about the smoke alarm, phone and mold the issues were serviced with in 2 hours. It was quiet even though it was busy due to weather layovers from the airport. The breakfast bar was nice with cereal, juices, coffee,and best of all Texas shaped make it yourself waffles (kids thought those were neat) . The internet provided in the lobby was acessable most of the time as there were 2 stations. Over all it wasn't bad. The ammenities made up for the needed updating. But for he $54 we spent I was happy with our stay.

  • This TripAdvisor Member:
    • Liked — The internet acessability and breafast bar.
    • Disliked — Could be cleaner.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goinplacestoo's Summary
Date of Stay: March 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: March 15, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Pet owners, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon
I selected this hotel as a top choice for:
Business meeting / Event, Shopping, Spa, Other
Was this review helpful? Yes No
Check Rates
Average price*: $70 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Big Mistake!”

Quality Inn at Arlington Highlands

Save Review
1 of 5 stars
College Station, Tx
Feb 16, 2008
1/1 found this review helpful

First, I booked on Priceline.com for a three nights stay here, three weeks in advance. I called the motel one week in advance to confirm my stay and they said it was confirmed and told me that I have a smoking room. I told them that i didn't request a smoking room and the girl said very rudely that she couldn't change my reservation. I show up to the motel and find that I have a room that smells like fifty people chain-smoked in the room about five minutes before I showed up. So I have allergies to smoke and went and talked to the desk clerk. She said that they couldn't change my room because priceline booked it smoking. I called priceline and got some bad customer service that didn't speak English, but after requesting to speak with a priceline customer service expert (who actually speaks moderate English), priceline said that they don't have an option to book smoking or non-smoking, and that it was the motel that booked me for smoking. Priceline put me on hold and called the motel general manager who would not tell the priceline guy why I got a smoking room but said that they could move me into non-smoking for an extra $10 per night. As sad as it is to say, I couldn't afford another $30 on this trip, so I was stuck for three nights in a room that smelled like a bar that I didn't request.

This would all be one thing, but there was trash sitting on the bed when I first walked into the room, stains on the chair in the room, algae growth on the shower liner, and the foot grips in the shower were halfway ripped off.

I plan on going to Arlington often within the next two or three months for training, but I will not stay here again even if end up sleeping in the car.

  • This TripAdvisor Member:
    • Liked — Near my work site
    • Disliked — Customer Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrB589's Summary
Date of Stay: February 2008
Traveled with: Solo traveler
Visit was for: Business
Age group: 25-34
Member since: February 16, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Pet owners, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Management Response
gmarlington, General Manager
(Management representative)
Feb 21, 2008
Unfortunately Third-Party channels, like Priceline, Hotwire, etc, do not guarantee room types. This is explicity stated in their contract clause, the fine print that we all hate!

It is for this reason that I recommend all my travelers to book directly with the hotel. Using Third Parties makes it difficult for hotels to make changes for the guest due to pricing and accounting difficulties.

In this incident, the guest was asked to provide adequate documentation showing that they had chosen a Non-Smoking Room. In short, if a guest displays us a receipt from Priceline displaying they had chosen a Non-Smoking Room, we would have changed the room type. However, the documentation clearly displayed the guest had chosen a Smoking Room.

Unfortunately, there are individuals who try to book cheaper room rates only to try and upgrade their rooms free of charge. If we allow this to happen, it would be unfair to those who paid the premium price for the same room!

Of course, not everyone is out to rip us off and sometimes we all make mistakes. It is for this reason the guest was allowed to make a room change, however the guest would still have to pay the difference in price to upgrade.

I believe we tried our best to accommodate this guest and offered a fair solution to the problem.

As for the later note of the room being in disarray, this is the first that I am hearing of it. An inspection of this room by myself has found no growth of algae on the shower curtain, no stains on the chair, the footgrips are all secure, and no trash within the room. This guest should have notified the Front Desk immediately if the room was found in such condition upon checking in.

Regards,
Manu Lail
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $70 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Quality Inn at Arlington Highlands

( 3-7 of 15 )
Travelers Who Viewed This Property Also Viewed
*Average price
Write Your Own Hotel Review
Been to Quality Inn at Arlington Highlands? Share your experiences!

Do You Own Quality Inn at Arlington Highlands?

Quality Inn at Arlington Highlands Also Known As

Address: 121 East I-20 & Matlock Rd, (formerly Comfort Inn Arlington), Arlington, TX 76018