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“Pretty Let Down...” 2 of 5 stars
Review of Hilton Arlington

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Hilton Arlington
3.5 of 5 Hotel   |   2401 East Lamar Boulevard, Arlington, TX 76006   |  
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Ranked #4 of 60 Hotels in Arlington
Mechanicsville, Virginia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Pretty Let Down...”
2 of 5 stars Reviewed June 7, 2010

I have to admit after reading the reviews on here prior to my arrival, I was hoping for a better experience. I stay exclusively at Hilton, so I am familar with the chain. Despite a recent renovation, my room is just worn out. There is a light bulb missing in the bathroom, not just out but missing entirely, the shower head is on the verge of falling off and no flat panel TV. If you go on the Hilton website and tour the hotel, the rooms clearly are shown with a flat panel TV. I called the front desk to have a room change due to no flat panel TV and the massive ventilation duct over the door as you enter the room, I'm kind of tall and it makes me claustraphobic, but I was told they all have this feature. Generally I am just let down. Also perhaps another good idea might be to not turn off the AC when it is 96 degrees out and you have customers checking in. It was hot as blazes in my room when I finally got in. Maybe it was the heat coming off of the massive old school TV? Also there is no lounge for the Hilton Honors members. The room is clean, the staff is friendly, but it is just lacking things I have grown to expect when traveling, like light. I am scheduled for a two day stay and I'm checking out a day early, I'll try my luck at the HGI down the road or the Marriott.

  • Stayed June 2010, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James_Shandor, General Manager at Hilton Arlington, responded to this review, June 9, 2010
Thank you for your valuable feedback. Our rooms do actually have flat screen tv's as advertised on our website. We are on the verge of a top to bottom hotel renovation as well, as you can see from the many other positive reviews, we are the preferred hotel in the Arlington Texas Entertainment District.

Regards,
James Shandor
General Manager
Hilton Arlington Texas
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616 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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Northern Kentucky
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed June 3, 2010

Stayed here one week for business in DFW airport area. Location is excellent. Easy access to I-30, 360 to DFW, Ballpark at Arlington, Six Flags, etc. Plenty of good restaurants nearby. Rooms are very comfortable, clean and quiet. Exercise equipment is new. Business center has two computers with internet access. I was able to find a very reasonable rate and received free wireless internet access in my room.

  • Stayed May 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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James_Shandor, General Manager at Hilton Arlington, responded to this review, June 9, 2010
Thank you for the great feedback, yes we are the premier choice for hotels in the DFW area, and we offer all of the full service amenities that you want and expect from a Hilton hotel. We look forward to your return, and thank you very much for your business.

Best Regards,
James Shandor
General Manager
Hilton Arlington Texas
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Dallas, Texas
1 review
5 of 5 stars Reviewed June 3, 2010

A great hotel with easy access to Hwy 30 & 360. Love the full service: room service available and an indoor/outdoor pool. Very friendly staff~especially the dining room. You'll love the breakfast! Rooms are updated with comfy, fluffy bedding and modern furnishings.

  • Stayed May 2010, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James_Shandor, General Manager at Hilton Arlington, responded to this review, June 28, 2010
Thank you for your feedback, we are very proud of our culinary team and we do cater to our smaller children guests as well. We have special breakfast items for them to start their day before a fun adventure at Six Flag's over Texas or Hurricane Harbor Water Park.

James Shandor
General Manager
Hilton Arlington Texas
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Altus, Oklahoma
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 1, 2010

We had the pleasure of staying at the Hilton for our Memorial Day weekend and we satisfied above and beyond with the friendness of the staff. I was pleased with the atmosphere and warm welcoming upon entering the lobby. We planned on eating out, but after reading the menu and speaking with the front desk lady, we took her suggestion and ate at the restaurant Chedders on property, and we were not disappointed. They have one of the best pepper steaks I have ever had! Highly Recommend this restaurant!! Overall value of our stay was Excellent. Had the honor to speak to the General Manager at check out and shared my praises to him and his staff during my stay. Marvelous start to kick off our summer.

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James_Shandor, General Manager at Hilton Arlington, responded to this review, June 2, 2010
Thank you for the great feedback. We are very proud of our team here at the Hilton Arlington. We have a wonderful restaurant with a Chef who produces very "non hotel" type food. We offer menu items for the whole family and are right across the street from Six Flag's over Texas Amusement Park and Hurricane Harbor Water Park. We hope to see you back again soon Mr. Balderas.

James Shandor
General Manager
Hilton Arlington Texas
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Eagan, Minnesota
Top Contributor
97 reviews 97 reviews
69 hotel reviews
Reviews in 58 cities Reviews in 58 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed May 26, 2010

I stayed here with my brothers to see the Rangers play our team. We were only a mile away but we couldn't really walk there (safely). Luckily, the hotel staff was able to arrange for a ride for us one night, and we were able to get a cab on other nights.

The hotel itself was wonderful. The staff was very good to us, and the restaurant was very good for breakfast (albeit we got it free with Hilton Gold membership). The bar was nice, and the pool lacked only a bar!

The rooms had great blackout drapes, thought the TV was older and the remote kinda shaky.

The biggest thing about this place is that the place is not pedestrian-friendly. That is not the hotel's fault.

  • Stayed May 2010, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James_Shandor, General Manager at Hilton Arlington, responded to this review, May 27, 2010
Thank you for your feedback. We actually are within walking distance to both Dallas Cowboy's Stadium and the Texas Ranger's Ballpark. Many of our guest choose to take the short walk down the street to Ballpark Way, but, if you wish, my hotel staff can arrange for transportation, or you can take the city trolley's which run from 6am - 12 midnight daily.

Thank you,
James Shandor
General Manager
Hilton Arlington Texas
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Malibu, Ca
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 25, 2010

I have stayed at this hotel several times, especially when I'm town to see a Rangers game. We stay there because it’s close to the park and they offer a free shuttle. The last time we stayed the shuttle never came to pick us up. We were waited for 40 minutes; finally we split the cost of a taxi with another family, because we didn’t want to miss the start of the game. The staff is very friendly, and the hotel is clean and quiet.

  • Stayed May 2010, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James_Shandor, General Manager at Hilton Arlington, responded to this review, May 27, 2010
Yes, we are within walking distances to both the Dallas Cowboy's beaufitul new facility, and home of the next Super Bowl, as well as our Texas Ranger's Ballpark. She city does offer trolley services, and next time you are in, my front desk can give you the app for your cell phone so you can track by gps where the next shuttles are and to the very minute when they will be there to pick you up.

Regards,
James Shandor
General Manager
Hilton Arlington Texas
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1 review
5 of 5 stars Reviewed May 24, 2010 via mobile

Walking into the Hilton Arlington, I was immediatly greeted with smiles! The bed is amazing and very comfortable! You can't beat the location either! Great restauarants, right by six flags and the Texas stadiums. If you are going to Arlington Tx this is the place to stay!

  • Stayed May 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James_Shandor, General Manager at Hilton Arlington, responded to this review, May 26, 2010
Thank you for the kind comments! We pride ourselves on being the friendliest hotel in Arlington and our ratings on trip advisor show it! We hope to have you back as our guest in the near future.

Warm regards,
James Shandor
General Manager
Hilton Arlington Texas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Arlington

Address: 2401 East Lamar Boulevard, Arlington, TX 76006
Phone Number:
Location: United States > Texas > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Arlington
#3 Romantic Hotel in Arlington
#14 Family Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Arlington 3.5*
Number of rooms: 308
Official Description (provided by the hotel):
Hilton Arlington hotel is centrally located between Dallas/Fort Worth in Arlington's entertainment district and 8 miles south of DFW Airport. Business travelers love our convenient access to major expressways and local corporations. Leisure travelers enjoy our convenient location to area attractions such as the new Dallas Cowboys Stadium, Texas Rangers Ballpark, Six Flags Over Texas and Hurricane Harbor. Whether traveling on business or pleasure, our hotel is the ideal destination for convenience, fun and relaxation. ... more   less 
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Also Known As:
Hilton Arlington Hotel Arlington
Hilton Hotel Arlington
Arlington Hilton Hotel

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