I have been going to Macs for their prime rib for the last 10 years, and until yesterday food and service has always been great above and beyond reproach. Last night my fiance and I went in for a casual prime rib dinner and the service and food was terrible. Our waitress was flat out rude, unresponsive to our wishes, and made us feel rushed and unwelcome. I know that sometimes reviews are written by very pretentious people who expect to be pampered and we do not fit the mold at all. We are a young, educated, professional couple that have worked hard to get where we are and our waitress treated us like a couple of teenagers that had no business being in her section let alone the restaurant. What ever happened to common courtesy? I ordered a beer and our waitress walks away without saying a word, she then returns and with an attitude asks "Um can I see your ID?" excuse me Deidre allow me to train you because whoever did obviously left out the part where you have to be polite when your industry is service, here is a tip.. "Sir, I apologize it slipped my mind, may I see your drivers license please so I can bring you that drink from the bar?" that was only the beginning of Deidre and her shenanigans. After being out of ice tea for 10 minutes and well into our dinner my fiance asked for a refill and Deidre our waitress didn't say a word when she was asked to bring a drink nor when she dropped it off at the corner of the table before whipping around the corner and failing to check on us for the remainder of our meal. When we were finished eating we were asked if we would like dessert or a coffee, we declined however right before I was able to open my mouth and ask for two cocktails our waitress without asking brings us our check and literally waited 10 seconds for me to pull out my card before she swept it off of the table. When our waitress returned my fiance grabbed the tab and rightfully upset wanted to leave a very lousy tip but I told her that while undeserved to leave 20 percent because we are classier people than that. What I found the most ridiculous was that our waitress without saying thank you or a word to us grabs the ticket and gratuity from the table while we are still seated and discussing whether or not to stay and have cocktails at the bar after such poor service and walks away with the most annoyed look on her face clearly wanting to turn the table..I couldn't help but notice that they weren't busy either. As a former Macs customer of 10 years last nights service unquestionably lost Macs another 10 years of business. Jasper's in Plano has a great prime rib, so does Lawrys in Dallas although they are a little further from where we live its well worth it if you ask me. I just absolutely refuse to support an establishment that employs people who obviously frown upon an opportunity to make money for themselves and their employer. Our waitress clearly had no interest in taking care of her customers or the reputation of the restaurant which until last night I would have recommended to anyone. Do yourself a favor and head to another establishment that understands customer satisfaction and common courtesy because the staff here clearly does not value your business. Sad to see what one of our favorite places for date night has turned into.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.