The first red flag was the roach bait/ traps in the closet. But, I didn't see any live ones so, I just assumed it was just for preventative.
I stayed here for 11 nights. The first 4 days, I didn't see any roaches. On the fifth day one ran across the kitchen floor. I nearly had a heart attack! It was a big one! Maybe 1"-1.5" inches long. I killed it and didn't see any for a couple days. So, I thought it was a fluke. I'm not a big complainer so, I didn't say anything to the front desk. A few days later, I saw one in the bathroom running on top of the sink. I tried to hit it with my shoe but it went down the sink drain. So I ran the water for a few minutes. After that I check the rest of the room. Upon further inspection I noticed more roach bait/ traps. The one in closet I mention earlier and two under the bathroom sink. I also found a couple dead roaches in the kitchen cabinets. I felt this is now reason for concern. So, I talked to the front desk.
I asked to speak to the manager but he wasn't in. I left a message for him to call me. I specifically left my cell phone number because I knew the number they had on file was my home number. I waited all day. I never got a call. The next day I went down to the front desk again. I spoke to the same lady. I told her nobody called me. She asked me what the issue was, but there was another customer in the lobby. I didn't want to alarm them so I wrote it down on a comment card. Later that day the lady at the front desk, which I spoke to, called me and said she will have maintenance spray the room and she will comp me for my remaining two nights. I asked her if she could do more. We finally agreed on three nights.
Upon check out, the manager was finally in. I spoke to him and told him the issue. He said he just read my comment card and was aware of my issue. He asked me if the clerk offered to change my room but she didn't.
Besides the roach problem, this is a below average hotel. The room I stayed in was not very clean. There was dirt on the floors and carpet. Even when the room was cleaned, it’s not cleaned well. It still was not vacuumed and the floors were not swept. Which it stated it would be for the number of nights that I stayed. There were stains on the carpet as well. I kept my shoes on the entire time. I will never stay in this hotel again. Not only poor quality of my room but bad management.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay here with us was an unpleasant one. In response to your feedback, I am currently addressing the issues you mention in your review. I appreciate you bringing this to our attention. If you would like to discuss this further, please do not hesitate to contact me at email@example.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area
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