This is the WORST hotel I have ever been to! I too, would give it no stars if I could as well! I reserved a room a month in advance, I specified that I would need one of the softer beds as I have injured my back before. I get to the hotel, my door does not want to open and it must be wiggled and slammed into before opening. My bed was hard as a rock. The fridge would not work, and I stayed up until 2 am trying to fix it. They told me to tough it out because they could not put me in a different room until the next day. A violent fight broke out that night and cops, firetrucks, and ambulances had shown up due to the injuries one had inflicted on another. The next morning, the TV quit working. I finally got to move to a different room that was on the other side of the building, so I had to have the hassle of moving again. Not once did the hotel apologize over it. Oh yeah, the laundromat..it does not work! A lady slashed another lady's tires there within the next week. I could not stay any longer than a week there. It was such a bad experience and so unsafe that I could not bear to stay another night there. When I checked out, I requested that my name be spelled right- it was spelled TOTALLY wrong and since I had a refund coming in my name in form of a check it must be spelled right. The supervisor laughed at me and was really rude about it. My check finally comes a week later with my refund and my name was STILL spelled wrong!!!!!!!!!!!! I am going to have to wait another week for my refund because of that supervisor's attitude and doing that to spite me! I have been outraged at the treatment I have received. STAY AWAY FROM THIS PLACE....GOD AWFUL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Do yourself a favor and dont even get a room here
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I recently received a copy of your review of the Homestead Dallas - Arlington. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.
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It is my pleasure to provide an explanation regarding the issue you described. Every part of our hotel, from the in-room features, to the design of the guest room hallways is an integral part in creating a "home away from home" experience for our guests. Since we recognize that a quiet, relaxing environment is critical to this goal, we have several systems to ensure that noise from within or outside the hotel doesn't interfere with your stay. Although rare, there are instances where a guest may hear noises from the surrounding area. Whenever we are informed of such disturbances, our standard procedure is to promptly identify the source of that disturbance and resolve it. I take full responsibility that we were unable to resolve this situation to your satisfaction during your stay.
It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.