Stayed here in late April for a conference and was very impressed by how well the hotel management ensured smooth running of the conference and looked after the attendees' hotel stays. The service at this Sheraton hotel met my expectation of what I would expect from a Sheraton chain hotel and I would recommend this hotel for hosting another conference. I gave the hotel 4 stars because this hotel is slightly dated and didn't provide the most convenient internet access and only slightly above average restaurant food quality.
Location, location, location - this hotel offers a convenient location for enjoying the Rangers game as it was within walking distance to the stadium and for visiting Six Flags, which is located right across from the hotel. It is also close to Arlington Convention Center and approximately 30 minutes away from the airport. There's a Mexican restaurant and some other diners close by plus on-site restaurants, small pizza eateries and hotel bar.
What I liked the least was that their last hotel shuttle leaves the Dallas airport at 9:30pm because I was unaware of that information from their hotel website. Feeling slightly disappointed to discover that I have missed their last shuttle when I landed at the airport, it was refreshing to be greeted by good service at check-in.
My check-in was done by Skylar, the hotel manager on duty, and I was lucky he led by example to ensure I received very good service during check-in. Upon hearing that we had missed the last hotel shuttle leaving the airport, he made efforts to ensure he could book us into quiet rooms and he went out of his way to find us a fridge for our rooms. Yes, hotel rooms here are older style and didn't come with a fridge.
I didn't have time to try out any of their facilities except for the business center and I would rate their business center to be above average with very good lighting and nice surroundings. I also enjoy the convenience of this hotel where the hotel rooms and the conference seminar rooms are in the same building. It's great when I can take the elevator directly to my conference seminar rooms without having to walk to another hotel building or a super long hotel corridor.
Overall, this hotel stay has not yet earned my 5 star review but I can grant a 5 star rating to the hotel staff like Skylar, who took time to explain the hotel services like wi-fi access and business center when I checked in. I also appreciate how he went out of his way after I checked out to offer help for my luggage and to ensure that I was able to make it to my flight on time. He gets 5 stars for his dedication and excellent service.
- Official Description (provided by the hotel):
- The Sheraton Arlington Hotel offers guests a comfortable and convenient experience, with complimentary airport shuttle service and located near Six Flags, Cowboys Stadium, and Rangers Ballpark. ... more less
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- Also Known As:
- Sheraton Arlington
- Arlington Sheraton