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“Disappointed at extreme rate hike for event” 3 of 5 stars
Review of Comfort Suites Arlington

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Comfort Suites Arlington
2.5 of 5 Hotel   |   411 W. Road to Six Flags, Arlington, TX 76011   |  
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Ranked #5 of 60 Hotels in Arlington
Texas
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
“Disappointed at extreme rate hike for event”
3 of 5 stars Reviewed 2 weeks ago

I booked this hotel almost a year ago when we bought our tickets for the 50th Academy of Country Music Awards being held at AT&T Stadium in Arlington. This hotel has a regular rate approx $109, however my rate for 1 night (the night of the awards) was $299 plus tax!! My sister booked her room literally 2 days before me and her rate was $100 lower than mine. I understand hotel rate logic as I am a senior travel agent but this to me is insane. We are local, but preferred staying close by as home is an hour away.

The room itself was nice, but for that amount of money I feel like I should have been at the W Hotel downtown! It was clean (except for the nail polish stains on the bathroom counter.) The bed was comfortable.

We also decided to use the hotel shuttle to/from the event. Getting there was painless, but I knew getting back would be rough. We waited almost an hour after the show for the shuttle. There was mass confusion over where to wait for the shuttle as the "sign" that we were told would be posted to tell us specifically where to be would be on a certain tree but there was nothing when we got out of the event. Isaac the van driver was super nice, and poor guy was really getting it from other patrons. Traffic around the stadium is NUTS on a regular game day, but this was a special event with more than 70,000 people in attendance so the traffic was a literal nightmare! Once we got into the van, Isaac got us back to the hotel quickly using back-roads that I am not sure many others even knew about!

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMPERAINO, General Manager at Comfort Suites Arlington, responded to this review, 1 week ago
Dear ahoff1399,

We thank you for your response after experiencing one of the busiest events in AT&T Stadium history more even than that of the Super Bowl held a few years prior. We appreciate you staying with us and are happy you enjoyed the cleanliness of the hotel and staff service. Please come back and visit our location for a get away from home and feel free to ask for me during your next stay.
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105 reviews from our community

Traveler rating
    64
    27
    9
    1
    4
See reviews for
38
15
5
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
San Francisco, California
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel for a long weekend while visiting relatives. It was absolutely clean and well kept. The mini-suites were were well furnished and at a level higher than we expected. The staff was clearly given a mission to keep the guests happy and we were. The breakfasts included in the rate were full American Breakfasts and of good quality. I think we have found a home when we visit family in Dallas.

Room Tip: All the rooms seem to be identical.
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMPERAINO, General Manager at Comfort Suites Arlington, responded to this review, 1 week ago
Dear Jim S,

Thank you for your extraordinary insight to our Arlington, TX Comfort Suites! We all enjoy reading reviews from guests and sharing with our staff members. Please come back to visit us again for many of the Arlington events!
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Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Don't be fooled by the looks of all the other hotels in Arlington. This is by far the best place to stay when visiting Arlington. THE STAFF IS FIVE STAR !!
Thank you Elijah for Royal Treatment!

Stayed April 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMPERAINO, General Manager at Comfort Suites Arlington, responded to this review, 1 week ago
Dear tgintexas,

At the Comfort Suites Arlington, TX we hope that everyone feels the same way you had on your recent stay. 5 Star feel at a price that's reasonable for everyone. Please come back and join us for another round of superb hospitality!
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 21, 2015

I stayed at the Comfort Suites for a wedding in Arlington. The location was very convenient and the hotel comfortable and well-maintained. The breakfast buffet was complete. I wasn't able to use the fitness center. The computer in the lobby was convenient for printing boarding passes.

Stayed March 2015
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMPERAINO, General Manager at Comfort Suites Arlington, responded to this review, 1 week ago
Dear silverpete75,

Thank you so very much for staying with us during this special time for you and your family! I'm very grateful to have you stay with us and am glad you had a wonderful time. Please some back and stay with us again in the future and enjoy the festivities Arlington, TX has to offer.
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Biloxi, Ms
Top Contributor
62 reviews 62 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 18, 2015

Hotel is not far off interstate and looked new. The beds were comfortable and bathroom was a good size. Check in was quick and we had no problems. Have a breakfast but area was pretty crowded so we just went down the street to chick fil a. There are several restaurants, one right next door, and retail shops very close. We stayed here to be close to Six Flags, which was awesome! Would stay here again.

Stayed March 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottHazle, Manager at Comfort Suites Arlington, responded to this review, March 19, 2015
Dear churchlittle:
Thank you for your great review! We are glad that you stayed with us to visit Six Flags, and we hope that you will return to see us again before the season is over!
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1 review
5 of 5 stars Reviewed March 17, 2015

My wife and I were looking for a hotel that was budget friendly but also gave a sense of "home". We had narrowed it down to two hotels and ended up selecting Comfort Suites. Great room. Clean and neat. Comfortable bedding. The front desk clerks were extremely helpful and housekeeping helped us out when we needed additional toiletries. We stayed 4 nights and I can truly say there was never any loud noises or distractions (even with a large group of kids staying there). Breakfast every morning was also tasty and timely. The location is perfect.

Stayed March 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottHazle, Manager at Comfort Suites Arlington, responded to this review, March 19, 2015
Dear Darryl M:
Thanks for choosing us over that other potential hotel--we were delighted to have you stay with us! We are glad that you had such a great stay, and we look forward to welcoming you back soon. Thank you for your great comments!
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Tyler, Texas
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 15, 2015 via mobile

My wife and I took 27 kids and 8 chaperones on a 3 day 2 night stay for Spring Break Trip. This hotel was located in a perfect location for us. We were minutes from Six Flags, The Parks Mall, and a variety of places to eat. After months of planning to visit this hotel, from the beginning to end we were treated with the upmost respect and professionalism. The staff was amazing and very accommodating to our large group. The rooms were so spacious featuring 2 beds and a separate living area with a pull out sofa. A Mini refrigerator and microwave were also available. A nice size bathroom with plenty of towels and toiletries along with a nice shower head with continuous hot water was simply amazing! We had 4 kids and 1 chaperone to each
of the 8 rooms that we had on the same floor (another accommodation)and noone felt like they were on top of each other. We travel alot and this was probably the best hotels we have visited and it will not be our last. I forgot to mention that the rooms were nicely decorated with up to date furniture. Okay now to the complimentary buffet breakfast that literally saved us about $700!!!When you have 27 growing teenagers.....Hungry teenagers,you have bottomless stomachs that can consume lots of food. This buffet was the cherry on top of our stay. A variety of choices were available such as waffles, eggs, sausages, cereal, bagels, toast, fruit, yogurt, muffins, orange juice, apple juice, even cranberry juice, coffee, tea, and hot chocolate!!! I am probably missing something but you cannot go wrong with this hotel's breakfast. They kept the food coming and we never ran out. I also forgot that check in literally took about 2 mins because the staff had the paperwork already in place to where all we had to do is sign and accept the keys, which had the names of each people in each room already available for added convenience. Checkout was the same as well. We left this hotel very impressed with its large rooms, comfortable bedding, nice breakfast buffet, and well trained staff with a smile on our face. Our youth group looks forward to returning to this Gem really soon. If you have any questions on something that I did not cover, please send me a message and I would be honored to answer them.

Stayed March 2015, traveled with friends
Was this review helpful? Yes
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ScottHazle, Manager at Comfort Suites Arlington, responded to this review, March 17, 2015
Dear TreNorth:
Thank you for your great feedback regarding your group's stay at our hotel! We are delighted to have had the opportunity to host you, and it sounds like we hit all of your needs. Come see us again the next time you're in the Arlington area--you had a great group, and we'll be happy to see you all again...
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Additional Information about Comfort Suites Arlington

Address: 411 W. Road to Six Flags, Arlington, TX 76011
Phone Number:
Location: United States > Texas > Arlington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Arlington
#9 Family Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Arlington 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
Conveniently located, within 1.5 Miles of AT&T Cowboys Stadium,2 miles of Six Flags Over Texas, Hurricane Harbor, Globe Life Park, and much more, we provide round trip shuttle service to any area attractions for a small fee. Walking distance to multiple restaurants and shopping areas. Guests are invited to enjoy a complimentary, full hot breakfast, free wireless high speed internet and an outdoor pool. The hotel features a business center, exercise room with new fitness equipment and meeting space for up to 114 guests. We are an all suites hotel with micro/fridges in every room and 100% non-smoking. ... more   less 
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Also Known As:
Comfort Suites Arlington Hotel Arlington
Arlington Comfort Suites

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