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“Trevor & Luke” 5 of 5 stars
Review of Holiday Inn Arlington NE

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Holiday Inn Arlington NE
3.0 of 5 Hotel   |   1311 Wet n Wild Way, Arlington, TX 76011   |  
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Ranked #5 of 60 hotels in Arlington
Cypress, Texas, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Trevor & Luke”
5 of 5 stars Reviewed June 12, 2013

I am seminar speaker. I just concluded an Access seminar at the hotel. There were 2 young men and the hotel who went above and beyond to make my experience at the hotel with regard to setting up and packing up for my seminar. There names are Trevor & Luke. Thanks guys and keep up the good work. Both of you made my stay and work at the hotel much more enjoyable. I also spoke to Miguel at the front desk to let him know that both of you young men are valuable assets to the organization.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel A, Guest Relations Manager at Holiday Inn Arlington NE, responded to this review, August 20, 2013
Hello there,
I want to personally thank you for staying with us here at the Holiday Inn Arlington NE-Ballpark. It's always exciting to hear feedback of any kind from our guests. Trevor and Luke were so excited when I showed them your comments you left here on Trip advisor. They both remembered you and wish you safe travels to your next distination. Please come by and say hello to Trevor and Luke the next time you are in our area.

Thank you again,
Miguel A.
AGM-Holiday Inn Arlington NE-Ballpark
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153 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Edison, New Jersey, United States
1 review
5 of 5 stars Reviewed June 8, 2013

This is one of the best hotel hotel service I have ever had . I have been opportuned to stay in Your Holiday inn in London,,UK, Albany NY, and Holiday inn in Tokyo , Japan, The service we received today and through out our stay had been very excellent. One worker had gone beyound the call of duty to really rendered and catered for our needs. From the moment we came inn our l boxes were carried inn , with couteous respect to our self and smiling approach.
We neede extra chairs, they were prompt provided, all our needs were excellently met.

Room Tip: Rooms were very neat and comfortable.The A/C in the rooms were working very well.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 5, 2013 via mobile

Brooke, Martha & Zsa-Nise went out of their way to make my day. There were two or three others that u did not get their names that did as well. I was called by name. What room I was in was memorized w/o looking it up. Everything was offered to make my stay better. I couldn't have felt like a more honored guest.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deer Park, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 18, 2013

I absolutely think the staff is awesome. Brooke the event manager is grrrreat. Put up with my every whim and absolute catered to my nieces wedding guests. Matt is a gem and Karan loves to give m and m's. the housekeeping staff is awesome too. Clean rooms clean Hallways. Soft beds. Pillows were not good though. Will stay here again and again Restaurant brought me coffee in a big carafe. Room coffee pot needs updating restaurant very accommodating and great dirty Martinis

Room Tip: Comfort price. Good food. Helpful staff
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
263 reviews 263 reviews
159 hotel reviews
Reviews in 89 cities Reviews in 89 cities
306 helpful votes 306 helpful votes
4 of 5 stars Reviewed May 15, 2013

The primary reason for this trip to the Dallas area was for us to see the Kenny Chesney concert at Dallas Cowboys Stadium as well as visit several friends in Dallas. Since we wanted to be close to the concert venue, we chose this hotel. They also offer a shuttle to the stadium via a third party vendor for $12 per person round trip. You could probably walk it in 20 minutes or so as well.

The location was easily found by our GPS. Check in was prompt, and friendly. As a Priority Club Platinum Member they kindly provided us with two free drinks in the bar.

There is a very nice lobby with a small front desk, and convenience pantry. To the far side of the lobby there is a full service restaurant and bar. This hotel appears to be a new build. It is very modern and nicely decorated. This hotel does a very nice job or representing the “new” Holiday Inn image.

We did not eat at the restaurant as we were meeting friends in other parts of town. By the time we got back from the concert around 11:30 pm Saturday night, the restaurant at the hotel was understandably no longer serving food, so we headed over to Ihop right in front of the hotel, then came back to the hotel for a nightcap. (They kept the bar open late because of the concert) We did have a bit of a challenge getting the bartender to honor the free drink certificate on our first night but with a little coaching from the front desk staff, all was good. The bar staff was excellent the next evening and prices were reasonable.

As with other Holiday Inn hotels, breakfast is not included as a standard. There was a breakfast buffet available for purchase, but since we had early lunch plans each day we did not eat breakfast at the hotel. The hotel has nice indoor pool, with some outdoor lounging space nearby. They have a nice fitness room for a mid range hotel. The hotel has free internet access for guests, but the speed was somewhat slow during primary hours. The hotel has a small business center. There is also a nice media room with DVD player and large couches available in the lobby area.

The rooms are nicely decorated, comfortable, and clean. The beds and pillows are very nice. The room has a nice sized LCD TV. The climate control works well, but unfortunately you can not leave the blower on for white noise. The windows in the room kept out the majority of the noise, but given the hotel is on the highway, you do get a bit of traffic noise. We were on a high floor and did not have any major issues with noise. The white noise app on my tablet kept everything in check. This location lends itself to quick and easy access to various locations in Dallas.

The room included a nice work desk, and fridge and microwave, but no couch. The room does not have a safe. There are a fair number accessible plugs. The bathrooms is roomy and nicely decorated.

The one negative of the hotel is that they lack some attention to detail. The desk chair arm was broken and had a sharp corner. The handle was partially missing from the shower. The sink drain was broken. There was no clock in the room. We had to request twice to get the sink drain fixed, the clock brought to the room, and extra towels. We did not report the shower handle or desk chair. If it was not for the lack of attention to detail, this hotel would have gotten a 5 star rating instead of the 4 star.

We received our bill under the door in the morning like we should have.

Every staff member that I interacted with was pleasant and treated me wonderfully.

Would I choose this hotel again....most likely, if we ever need to stay in Arlington again.

Room Tip: Hi floor facing Cowboys Stadium. Relatively Quiet and a neat view.
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis L, Director of Sales at Holiday Inn Arlington NE, responded to this review, May 16, 2013
Dear pcsanity,

A sincere thank you from all of our staff for the detailed recounting of your stay during the Kenny Chesney concert weekend. With a few exceptions, this is a great example of the experience the "new" Holiday Inn, as you aptly put it, can offer our guests.

I would like to note that the transportation is normally complimentary, excepting major city events that place a very high demand on our hotels transportation capabilities. During these times we recommend using our complimentary Arlington Trolley service or our compliemntary van service for nearby locations.

We would love to have you back again and we will certainly heed your advice and pay greater attention to all aspects of our service.

Sincerely,

Louis Le Jeune
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Denver, Colorado
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 19, 2013

I travel every week to a different location, and hold seminars at the hotel in which I stay. I frequently use Holiday Inn, Holiday Inn Express, Hilton, Hyatt, Marriott, Courtyard, etc. I recently stayed at this hotel, and received the most friendly, professional, courteous, and caring service I have received in the past 20 years. Absolutely every employee I cam in contact with was the same, from the front desk, the shuttle drivers, catering staff, Brooke - Event staff, etc.
I would definitely recommend using this hotel over others in the area,

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis L, Manager at Holiday Inn Arlington NE, responded to this review, April 30, 2013
Steve V,

Thank you for your wonderful praise, it has brightened everyone's day and gives us a high water mark in service that we will continually strive towards. We are glad your event went well and hope to see you back here again soon, thank you again!

Sincerely,

Louis Le Jeune
Sales Manager
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1 review
3 of 5 stars Reviewed April 18, 2013 via mobile

I had the most horrible experience here at this hotel, it was my first time staying and the service was all around bad. First, my room was not clean! It was filthy I had to call front desk 3 Times. I finally had to walk down there myself and some poor excuse for a manager complained he didnt have anyone available to come clean my room! Why am i paying 200 dollars for a dirty room?! The woman at the front desk gave me breakfast/ dinner vouchers and apologized. That night i decided to have dinner, DO NOT EAT HERE AT NIGHT! It took me forever to be seating and not because it was crowded. It was because some young kid was texting away in the corner oblivious to me standing there. Lets be clear i was the only person there and Four employees were just chatting away at the bar, one girl I believe was a manager talking and laughing. I recieved no refill, my order took 25 min and my food looked like it was thrown on my plate. I was extremely let down by this hotel, I will give kudos to one terrific employee and that was my Breakfast waitress In the morning of my checkout.Martha! She overheard a phone conversation Iwas having with my wifeexplaining my terrible experience, and she came over apologizing for everything that had happened. She also went above and beyond to make sure i had a good morning. We had a lovely conversation and she calmly listened while I vented, I needed that. Her and Alejandra took care of me, Its nice to see they have SOME good employees. I was very impressed with there teamwork and the fact that they could be that friendly and outgoing so early in the morning. They brightened my day. I will definitIely not be staying here again, but if you do, stop for breakfast :) Those girls are great.

  • Stayed April 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis L, Manager at Holiday Inn Arlington NE, responded to this review, April 21, 2013
Dear C_Construction,

We thank you for highlighting all the things that went right, as well as what went wrong during your stay. Please accept my apology for the level of service that you received both in the cleanliness of your room and the service in the restaurant.

Please look for a private message from me with more information about our service team concerning your stay.

Sincerely,

Louis Le Jeune
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Additional Information about Holiday Inn Arlington NE

Also Known As:
Holiday Inn Arlington Ne Hotel
Holiday Inn Arlington Ne Hotel Arlington
Holiday Inn Arlington
Arlington Holiday Inn
Address: 1311 Wet n Wild Way, Arlington, TX 76011
Phone Number:
Location: United States > Texas > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Arlington
#3 Business Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Arlington NE 3*
Official Description (provided by the hotel):
Hotel in Arlington, Texas Offers Free Trolley Service Situated halfway between Dallas and Fort Worth, the Holiday Inn Hotel Arlington - Northeast offers a location that is central to major businesses and attractions and just across from the new Dallas Cowboys' Stadium. Our hotel is close to Dallas - Fort Worth International Airport (DFW), we are only nine miles away. While you stay at our hotel in Arlington, Texas, you will find it easy to get to major businesses. Companies such as Bell Helicopter, Boeing and Lockheed Martin all have offices within a mile of the hotel. We are close to the Arlington Convention Center, which is only two miles away. If you need to visit Dallas or Forth Worth, we are just off I-30, making a trip to either city easy. You can mix business and family fun at our Arlington, Texas hotel, as we are close to major attractions. Our free trolley service can take you and the family to destinations such as Six Flags / Hurricane Harbor, Rangers Ballpark in Arlington, and the new Dallas Cowboys' Stadium. Our hotel in Arlington is designed to give you the best possible stay. We have meeting and convention facilities that are perfect for any event. Other amenities include an indoor pool, a fitness center, a gorgeous outdoor guest patio and a 24-hour business center. Our full-service restaurant pleases the pickiest of eaters. Book your stay at our Arlington, Texas hotel for a great vacation. ... more   less 
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