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Holiday Inn Express Arlington (I-20 & Parks Mall): Traveler Reviews

2.5 of 5
1721 Pleasant Place, Arlington, TX 76015
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Holiday Inn Express Arlington (I-20 & Parks Mall)
Ranked #15 of 60 hotels in Arlington
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53 reviews from our community

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Traveler rating
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    19
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Date Rating
Austin, Texas
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Clean hotel in a great location”
4 of 5 stars Reviewed February 3, 2013

I stayed at this hotel overnight for business. The front desk attendant was very nice and helpful. My boss accidentally made the reservation for the following week but the attendant checked me in and took care of the situation immediately. His supervisor corrected the error the following day and I promptly received my receipt via email. Great customer service! The rooms were well furnished and the bedding was very comfortable. It is nice to stay in a hotel that offers free wi-fi, parking and a refrigerator. The location is great, right off the highway. There is plenty of shopping and restaurants in the vicinity. As others mentioned it is also convenient to the attractions the Arlington area has to offer. I would definitely stay here again.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask CeeDB about Holiday Inn Express Arlington (I-20 & Parks Mall)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvia T, General Manager at Holiday Inn Express Arlington (I-20 & Parks Mall), responded to this review
February 8, 2013
I am so glad to hear that my Guest Service Representative corrected your reservation discrepancy immediately, so you were able to enjoy your stay with us!
Hopefully your boss has to send you back to our area soon!

Thank you so much for your feedback!
We really appreciate it!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
155 reviews 155 reviews
137 hotel reviews
Reviews in 109 cities Reviews in 109 cities
123 helpful votes 123 helpful votes
“1 Night Business Stay”
4 of 5 stars Reviewed January 28, 2013

Front Desk Staff was excellant.

Large room with large flatscreen and about 80 channels. Clean carpets, bed and furnature. Microwve & fridge. Large, well lit work desk with outlets in the lamp. The Free Internet connection was fast & reliable.

The bed was much too soft for my liking. It was like sleeping in a hole, and difficult to get out. But........to each his own. Others may love it.

Large Bathroom, with good warer pressure, and plenty of hot water. The non slip tub was nice too.

This Hotel is in a very busy area, but it's away from the highway so noise doesn't seem to be a problem.

Good Free Breakfast with hot & cold items.

All in all, it was a pleasant stay.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JimDavisHouston about Holiday Inn Express Arlington (I-20 & Parks Mall)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvia T, General Manager at Holiday Inn Express Arlington (I-20 & Parks Mall), responded to this review
February 8, 2013
Thank you so much for taking out time to review your recent stay with us!
I am glad that you enjoyed our facility and team members. I am also very sorry that our beds are not firm enough for you. I will ensure to order firmer mattresses as replacements as needed, so we are able to provide you with another option. We are looking forward to welcome you back to our Holiday Inn Express & Suites!

Thank you so much again!
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Dallas, Texas
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Very comfortable bed!”
5 of 5 stars Reviewed January 25, 2013 via mobile

We got the best sleep! The beds were very comfortable! The staff was very friendly and helpful. The only thing is, there is not enough light for the ladies to get ready. But we managed and we will stay again with beds as comfy as they have! Thanks

Stayed January 2013, traveled with friends
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Ask Queeny259 about Holiday Inn Express Arlington (I-20 & Parks Mall)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvia T, General Manager at Holiday Inn Express Arlington (I-20 & Parks Mall), responded to this review
February 8, 2013
Thank you so much for your review & feedback! I am sorry that the ladies did not have enough light to get ready! Please contact me directly prior your next stay & I will ensure that we have some additional portable lamps set up in your room. I am glad you enjoyed our beds & my team is looking forward to welcome you back to Arlington TX !
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Arlington,TX
Senior Contributor
49 reviews 49 reviews
39 hotel reviews
Reviews in 34 cities Reviews in 34 cities
62 helpful votes 62 helpful votes
“Away from the rowdy crowds”
5 of 5 stars Reviewed January 12, 2013

If you like football,baseball or amusement parks but not the noisy crowds that stay at hotels near them than this HIE is for you. It's a 10 or 15 min drive to all of Arlington's entertainment venues plus close to the Highland or Park's malls in South Arlington. Easy access from interstate 20. Plenty of parking..The hotel is in like new condition, clean and fresh inside and out. A very plesant staff behind the desk and in the breakfast area. This is a much better choice than staying in North Arlington.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Texasrangers about Holiday Inn Express Arlington (I-20 & Parks Mall)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvia T, General Manager at Holiday Inn Express Arlington (I-20 & Parks Mall), responded to this review
February 4, 2013
Thank you so much for taking the time to review our Holiday Inn Express & Suites in South-Arlington! We really appreciate your feedback & kind words.
We are looking forward to welcome you back on your next trip!
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Saltillo, Mexico
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
“Good Location for a Football Game and More.”
4 of 5 stars Reviewed December 4, 2012

Good Experience, Clean, nice facility, Internet, great location 10 min drive to Dallas New Stadium and location to shopping center beside walking distance. Reasonable price. Location with good access to restaurants in fron of best buy, if considering some shopping of that type.

Room Tip: If going to a Football game consider a cab.
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by ROC_1111 for Arlington
Ask ROC_1111 about Holiday Inn Express Arlington (I-20 & Parks Mall)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvia T, General Manager at Holiday Inn Express Arlington (I-20 & Parks Mall), responded to this review
December 7, 2012
Thank you so much for staying with us throughout your sports visit!
The Cowboy Stadium is a state of the art facility & I am sure it was a great...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Arlington (I-20 & Parks Mall)

Also Known As:
Holiday Inn Express Arlington (i-20 & Parks Mall) Hotel Arlington
Holiday Inn Express Arlington (i-20 & Parks Mall) Hotel
Holiday Inn Express Arlington (i-20 And Parks Mall)
Holiday Inn Arlington
Holiday Inn Express Arlington
Arlington Holiday Inn
Address: 1721 Pleasant Place, Arlington, TX 76015
Phone Number:
Region: United States > Texas > Arlington
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotels in Arlington
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Arlington at Parks Mall. Unwind from a tiring day of business, pleasure or travel in comfortable guest rooms, blended with quality service and convenience which we hope makes your stay the most enjoyable ever. We have newly renovated rooms that can fit your every need. We are conveniently located in South Arlington at I-20 and Cooper Street Exit # 449. Our central location provides convenient access to major business and leisure activities located in the Dallas/Fort Worth metroplex. Located across the street, is the Parks Mall featuring an NHL size ice-skating rink and an AMC theater with 30 screens. We are located 3 miles from Arlington Highlands Shopping district. There are also numerous nationally recognized restaurants within walking distance of the hotel. The hotel is located only 5 minutes from the University of Texas in Arlington, 15 minutes from Six Flags, and 30 minutes from DFW Airport. Downtown Dallas and Fort Worth are both only 30 minutes away. ... more   less 
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