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“The Staff is FANTASTIC!” 4 of 5 stars
Review of Holiday Inn Express & Suites Arlington, TX

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Holiday Inn Express & Suites Arlington, TX
2.5 of 5 Motel   |   2451 East Randol Mill Road, Arlington, TX 76011   |  
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Ranked #32 of 60 Hotels in Arlington
Lincoln, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“The Staff is FANTASTIC!”
4 of 5 stars Reviewed May 16, 2013

Thanks Rachel for always making our stay there so awesome! Your Team is superb at Customer Service and the property looks great for the age and current renovations...

We will continue to use your Meeting Room and those, great Suites when in the Dallas area!

Cliff

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, TX, responded to this review, May 19, 2013
Hello PointsmanCliff:

I always love to hear compliments! Thanks for giving me a compliment, but I couldn't have done it without the rest of the team. We do our best to cater to all meeting space needs as well and seem to have made you happy.

We look forward to your next visit in a few weeks!

Best,
Rachel Miller
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119 reviews from our community

Traveler rating
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    26
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Nashville, Tennessee
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 13, 2013

This is a old site and had signs up stating it was being renovated, we didn't see any working going on. It has a weird layout, front desk on one side of the building and elevator on the other side of building. I was upgraded to a king suite, due to be a priority club member. I would of really hated to see the room I booked. The tile was cracked & broken around the toilet, towel rack on one side was not screwed into the wall and the shower head was set at about 5'9".

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, TX, responded to this review, May 16, 2013
Hello TennesseeSquire:

Thank you for your feedback and for being a Priority Club Member. I deeply apologize for the issue encountered in your room. The room should have been left out of order due to the work being completed. We missed the ball for you, but the room is definitely not indicative of the quality of our hotel.

As mentioned in previous responses, we pride ourselves in the best in service and amenities. We have completed the exterior renovation and actually upgraded our rooms in 2012.

We do hope that you give us a try in the future and apologize again for the issue.

Best,

Rachel Miller
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Oklahoma City, Oklahoma
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 9, 2013 via mobile

The staff was friendly , was being renovated in some areas , seemed like a little bit older hotel , we had a king suite with a queen bed in the other room , it had a microwave and small fridge , which is nice traveling with kids , the rooms it selves were clean seemed a bit small , cramped , the bathroom had one wash cloth and a couple hand towels , and 3 reg towels , seemed odd . Very close to six flags and the ball park , plenty of places to eat in the area . The hotel has a shuttle to take you to some places , and gave us trolley passes , with a stop right out front . That was very nice , we didn't have to worry bout driving or parking or paying to park somewhere . The have a hot breakfast , pancakes , omelets, biscuits and gravy , cinnamon rolls . Along with milk juice , toast , yogurt . I just ate the cinnamon rolls . Also an outdoor pool and hot tub The last night it was noisy till almost 11 pm , there was a group of kids playing tag up and down the halls , on both floors . I was going to call the frontdesk by 11 if they had not stopped , they did , I understand its close to sixflags so lots of excited kids

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, TX, responded to this review, May 10, 2013
Hello JulesJ13:

We are glad you enjoyed your stay. We were under renovations, however the work has been completed! Our hotel is very clean as our team takes great pride in this area. I do apologize for the towel issue. If you have any request, we will bring it up promptly.

The trolley is a great amenity and allows for transportation to most of the events here at Cowboys Stadium, Ranger's Ballpark, and Six Flags Over Texas. Everyone should take advantage of it!

Lastly, we are a busy hotel, but work diligently to manage any noise related issues. We are very prompt and will make sure these issues are not encountered again. Thanks for letting us know!

Regards,

Rachel Miller
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Oklahoma City, OK
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 5, 2013

We stayed here for my daughter's dance competition and a visit to Six Flags. We stopped by the hotel before check-in time just to see if our room was ready. The staff was very accommodating and we were able to get in our room. The room was clean and tidy. The mattresses were very comfortable (I think they must have been new). The breakfast wasn't actually a buffet but it was a step above a continental breakfast. Each morning they had eggs(probably powered), sausage or bacon, a pancake maker, muffins, delicious cinnamon rolls, toast, bagels, yogurt, and cereal. The shuttle to Six Flags is very convenient. I can't say enough about how friendly and helpful their staff was. We enjoyed relaxing in the outdoor hot tub each evening.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, TX, responded to this review, May 10, 2013
Hi mominokc:

Wow! Thank you very much for the compliments! As we are a very busy hotel, there are times that rooms are not ready for early arrivals. However, we react immediately and work quickly to get you into your room. It looks like we did a great job in getting this take care of for you.

We strive for the best quality in service and amenities and seem to have achieved it here. Our staff was pleased to hear from you and we look forward to seeing you again in the near future.

Regards,

Rachel Miller
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Albuquerque, New Mexico
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 18, 2013

I had to divert to KGKY and needed a place to stay. This Holiday Inn in under renovation, but, is clean and looks very new. The staff was very helpful and courteous and the breakfast was very good considering it is a free continental. Good laundry and gym as well.

Room Tip: Rooms near the elevator are best if you have heavy bags. There is only one and it is a long hall fr...
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, TX, responded to this review, May 10, 2013
Hello Sean D:

We love to hear compliments about our renovation! I am glad that you enjoyed your stay during our time of change on the exterior of the building. We are known for our cleanliness and the team will be notified of your comments.

Please let me know when you do visit us again as I will be sure to meet you!

Regards,

Rachel Miller
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Oklahoma
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 18, 2013

Good hotel over all. They were in the process of remodeling, no real disturbance. Friendly staff. Would stay again.

Quick check in. Easy check out.
Breakfast was average, not horrible, not great. They did have a pancake machine, but I didn't try them. Looked good enough though.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, TX, responded to this review, May 10, 2013
Hi LilRed001:

Thank you for the nice words. We have completed the renovations and are pleased that we limited any disturbance during your stay. We work very hard to make sure every guest stay is unique and memorable no matter what might be going on at the property!

I wish you would have tried our famous pancakes as they are a popular treat. We hope to see you again in the near future.

Best,

Rachel Miller
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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 11, 2013

As soon as we arrived the front desk lady was very nice and took carw of as immediately, We were tired and frustrated from the flight so we needed a couple of drinks, we decided to go to the bar right beside the lobby after dropping our stuffs in our room! We walked in and a really friendly lady said Hi and asked how we were doing, she asked if we were having dinner or just a couple of drinks, she mentioned the happy hour specials, but we wanted something good, so we order some top shelf drinks, my partner wanted something fruity and refreshing with malibu, unfortunately there was not malibu behind the bar but she recommend a coconut rum similar to malibu, she made a drink call bay breeze (she wrote it on a paper for us) my partnee loved it! She was so nice and she kept conversation with everyone sitting around the bar, she recommended things to do around the DFW, She also gave us a couple of samples 2 Texans beers which I thought was cool from her to give us a little taste of some beer from Texas.
Those and other things impressed me, She was awesome. Great experience at Holiday Inn, Arlington Tx! Going back for sure.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, TX, responded to this review, May 10, 2013
Hello Barbachiki:

Thank you very much for the kind words! We are glad that we were able to change your day around after the difficulty in your travel schedule. I am glad that you met Mary, our Manager's Reception Attendant. As we provide free beer, wine, and snacks; we always like to hear that our hard work pays off.

We hope to see you again in the near future.

Best,

Rachel Miller
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Additional Information about Holiday Inn Express & Suites Arlington, TX

Address: 2451 East Randol Mill Road, Arlington, TX 76011
Phone Number:
Location: United States > Texas > Arlington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 60 Hotels in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Arlington, TX 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
Holiday Inn Express offers the best price and location of any hotel in Arlington TX. Contact us today to stay at our affordable hotel, located near Six Flags, Rangers Ballpark and Cowboys Stadium! ... more   less 
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Also Known As:
Holiday Inn Express & Suites Arlington, Tx Hotel Arlington
Holiday Inn Express And Suites Arlington, Tx
Holiday Inn Arlington
Arlington Holiday Inn

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