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“Good Value” 4 of 5 stars
Review of Holiday Inn Express & Suites Arlington, TX

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Holiday Inn Express & Suites Arlington, TX
2.5 of 5 Motel   |   2451 East Randol Mill Road, Arlington, TX 76011   |  
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Ranked #30 of 60 Hotels in Arlington
Houston
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Good Value”
4 of 5 stars Reviewed August 11, 2012

I stayed here for 4 nights with my wife and 2 kids. The trolley was a deciding factor in us staying at this hotel and we weren't disapponted with the service. Cowboy and Ranger stadium is right down the street and Six Flags is only a few blocks away. The rooms were clean and the staff was friendly. The breakfast room was a little crowded but there was plenty of food to go around. The room was also nice and dark (good curtains) which is a plus for late sleepers.

Room Tip: There is an additional access door on the east end of the hotel. If I had a choice I would stay in t...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, TX, responded to this review, January 17, 2013
We want to thank you for your recent trip to Arlington, TX and staying at the Holiday Inn Express. We appreciate your honest feedback, which in turn, will help us train and promote our employees accordingly.

We are happy you enjoyed the transportation to the local venues and that the staff made your stay pleasurable.

I apologize that the breakfast room was too crowded. We have been making an effort to let our guests sit by the pool or opening a second area during our busy season for more room.

Again we want to thank you for you stay and hope you return soon.
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114 reviews from our community

Traveler rating
    25
    43
    24
    11
    11
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43
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Spanish first
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English first
Top Contributor
97 reviews 97 reviews
37 hotel reviews
Reviews in 42 cities Reviews in 42 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed August 7, 2012

I was upgraded to a suite...thanks priority club. Room was nice clean and well cared for. Coffee was hot in the lobby. Goody bag was decent. I do miss the mid west hotels who make hot cookies in the afternoon. Fitness center was adequate and had weights ++ and treadmill was ok. Eliptical was not working properly. Outdoor pool and hot tub was packed this hotel is walking distance from 6 flags. Lots of kids but walls were thick enough that I didnt notice. Humperdinks near by had good food and beer. I would stay here again...Maybe next time it wont be too hot to go to 6 flags (wait i was there for work never mind) . 4am desk clerk was terrible barely acknowledged I existied.

Room Tip: Get a Suite if you can.
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  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, TX, responded to this review, January 17, 2013
We would like to thank you for choosing the Holiday Inn Express Arlington, we know there are many choices in the surrounding area and are thankful you chose to stay with us.

We apologize our fitness center was not completely up to par during your visit. We are currently going through renovation and the fitness center is on the agenda. Come back soon and experience a great workout once the renovation is complete.

Thank you for your feedback regarding the front desk. All feedback is greatly appreciated in order to provide proper training to the staff.

Again I want to thank you for your recent visit and hope to see you again soon!
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Guanajuato, Mexico
1 review
5 of 5 stars Reviewed August 5, 2012

The room was nice and clean. The bed was the first thing that I saw and it was so comfortable. I couldn't find the remote for the tv but that is a minor issue. I called the front desk and they had one brought up immediately. The maintenance man was so nice because he also made sure that everything else in the room was up to par. The breakfast was a usual favorite since I love to eat. They had all my favorites with the cinnimon rolls and the biscuits and gravy. After breakfast, I took the boyfriend to six flags for his birthday and it just topped off the entire stay. Thank you for making his birthday so great.

Room Tip: We had a jacuzzi suite, it adds to the romance of a trip
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, TX, responded to this review, January 17, 2013
Thank you for your comments regarding your stay with us. We strive to be the most friendly staff you will ever encounter! We hope to meet all of your expectations and needs.

I will be sure to pass on your kind words to our maintenance department for your kind words. We take pride in our staff and every kind word is sure to help motivate our team to what we strive to be.

We are very pleased you chose our location over any others and we hope you can visit us for another trip to our local attractions soon.
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Broken Arrow, Oklahoma
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 25, 2012

The hotel was ok,but the staff was great! The location of this hotel made it a good hotel close to Six Flags ,better beds would have made it better.The staff was great in helping solve our problems(Jeffery) my kids liked the pool area.I would stay here again.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, TX, responded to this review, January 17, 2013
Thank you for your wonderful comments regarding your stay with us. We strive to be the friendliest staff you will ever encounter! We strive to meet all of your expectations and needs. Please try and come back to visit us in the near future and take another swim with us.
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed July 22, 2012 via mobile

The rooms were ok.... Nothing special! Weird smell in on of our groups room not sure what it was maybe paint or something. Bed was kind of lopsided not sure why?.. Overall hotel was probably a 3 star so it was ok and was a comfortable stay. Very busy hotel with alot of noise this time of year.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, TX, responded to this review, May 10, 2013
Hi TreyandcharityV:

Thank you for your honest feedback. As this review was in July 2012, we have gone through some major renovations! We have improved our rooms, exterior, and public areas. Come back and give us a try!

Best,

Rachel Miller
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Kansas City, Missouri
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 6, 2012

It was a pretty nice stay. We were in a king suite with a sofa bed. Our bed was very comfortable, but the sofa bed was lumpy, according to our son. The bathroom was large and the shower was great.
The breakfast was okay. Cinnamon rolls were delicious! I just wish they had scrambled eggs and not prefab omlettes. The pool area was great. Very refreshing for the hot Texas heat.
The trolley to Six Flags and the Rangers ballpark was wonderful and very convenient.
All in all, a pretty nice hotel for the price we paid.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Assistant General Manager at Holiday Inn Express & Suites Arlington, TX, responded to this review, July 10, 2012
jejones0818,

We would like to express our gratitude that you chose our hotel. We do know you have many options on lodging and you decided to stay with us. We are happy you enjoyed the accomodations of the pool and the local attractions in the vicinity of the hotel.

We value your response on the breakfast and will consider your thoughts for future visits regarding scrambled eggs in place of the omelets.

Sincerely,
Guest Services
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NLR
1 review
1 of 5 stars Reviewed July 6, 2012

Dirty hotel. Couldnt believe the low standards that Holiday Inn must now have. Then 11:30 at night small children running and screaming. Found out the 2 rooms across from me had about 12 people staying in each. Went to front dsesk to find another guest already complaining. Father of the 2 rooms full of people running down the stairs screaming. hotel staff was useless. Next morning I was told the 2 rooms were being checked out. Came back at 3:00 to find them still there and our room had not been cleaned. We checked out immediately. Do not stay at this hotel

  • Stayed June 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Assistant General Manager at Holiday Inn Express & Suites Arlington, TX, responded to this review, July 10, 2012
Luke B,

I, first of all, want to thank you for choosing our property for your stay. However, I am disappointed to hear about your situation that has occured at our property. We take a pride in our hotel and our staff. The amount of people in a room is hard to monitor at times but is enforced if we are able to account for the guests in the room. We apologize for the noise throughout your stay due to the high occupant in the rooms around you. We are going to address the proper procedure to deal with noise complaints as a team and will address this concern for future visits.

We would hope that you will give Holiday Inn Express another try. And next time you are in Arlington, we would wish you would give our hotel another try and I will personally secure your room in a quiet location in the hotel.


Sincerely,
Guest Services
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Additional Information about Holiday Inn Express & Suites Arlington, TX

Address: 2451 East Randol Mill Road, Arlington, TX 76011
Phone Number:
Location: United States > Texas > Arlington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 60 Hotels in Arlington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites Arlington, TX 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
Holiday Inn Express offers the best price and location of any hotel in Arlington TX. Contact us today to stay at our affordable hotel, located near Six Flags, Rangers Ballpark and Cowboys Stadium! ... more   less 
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Also Known As:
Holiday Inn Express & Suites Arlington, Tx Hotel Arlington
Holiday Inn Express And Suites Arlington, Tx
Holiday Inn Arlington
Arlington Holiday Inn

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