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“Good location but moderate hotel” 2 of 5 stars
Review of Hyatt Place Arlington

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Hyatt Place Arlington
3.0 of 5 Hotel   |   2380 East Road To Six Flags Street, Arlington, TX 76011 (Formerly AmeriSuites Dallas Arlington)   |  
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Ranked #21 of 60 Hotels in Arlington
albuquerque, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Good location but moderate hotel”
2 of 5 stars Reviewed 1 week ago

The Hyatt Place Arlington has a nice lobby, but was extremely under staffed. Then I checked in on Friday, there was only one person working at the desk and 5 people waiting in line to check in. Also, customers in their rooms kept calling asking for towels, directions, and other various services which the front desk has to deal with as well. The beds were not comfortable and the rooms needed to be updated. The hotel was in a good location, but not worth the older amenities. Laurie

  • Stayed December 2014, traveled with friends
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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29 reviews from our community

Traveler rating
    6
    12
    8
    2
    1
See reviews for
7
4
Solo
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5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Corpus Christi, Texas, United States
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

After a great football game and dinner, instead of driving home we decided to stay one more night in town. We ended up at the Hyatt. Check in was slow, fine. Not a problem. Suite had good space for family of 4. Main disappointment was my daughter and I waking up to itchiness due to bed bug bites. To tired in the morning to complain, so not sure how front desk would have handled. We know better now, and should have just went back to the Embassy. Two stays there this football season.

  • Stayed January 2015, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lacy B, Manager at Hyatt Place Arlington, responded to this review, 2 weeks ago
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

Please contact me directly at your earliest convenience so we can discuss and follow up with your feedback. 817-649-7676

Thank you,
Lacy Burgess
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East Lansing, Michigan
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Was very pleasantly surprised by the modern decor and fully updated rooms. We have three teenagers and room was spacious with two full beds plus pull out sofa. Separate water closet with shower plus wet bar with sink and refrigerator. Hot buffet breakfast was excellent.
I was concerned after reading a review that said the hotel needed updating. It was done!

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lacy B, Manager at Hyatt Place Arlington, responded to this review, 2 weeks ago
Thank you for taking the time out of your schedule to complete a survey on TripAdvisor regarding your recent stay at our hotel. I am happy to know you had a great experience at our property and I will certainly share your kind words with our staff as each associate is a valued member of our team.

We hope to be of service to you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canadian, Texas
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We chose this hotel because it is fairly close to AT&T stadium and we didn't want to deal with traffic before our game. The hotel is clean but not very updated. They do have a limited starbucks sections and treats you can purchase up front. I probably wouldn't stay here again just because I'm used to hotels that are a bit nicer. They did also charge us twice for our stay but the manager did call back within 24 hours and the problem was resolved within about a week.
There are a few restaurants around the area or a few miles away so that wasn't too bad.

  • Stayed December 2014, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lacy B, Manager at Hyatt Place Arlington, responded to this review, 4 weeks ago
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

Lacy Burgess
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 19, 2014

I stayed here on business in early December and was surprised at the warmth, and amenities this Hyatt Place offered. When traveling on business it's hard to have the comforts of home. First off being able to take a nice glass of wine up to the room was fantastic, coffee and snacks were also a surprise for a reasonably priced hotel. I was so pleased by the water pressure also as most hotels in this price range offer a bleak stream that barely washes you! I'd recommend this gem to anyone and praise the staff for their friendly and welcoming nature!

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Young H, General Manager at Hyatt Place Arlington, responded to this review, December 24, 2014
Thank you for taking the time out of your schedule to complete a survey on TripAdvisor regarding your recent stay at our hotel. I am happy to know you had a great experience at our property and I will certainly share your kind words with our staff as each associate is a valued member of our team.

We hope to be of service to you in the future.

Sincerely,

Young Han
General Manager
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Baltimore, Maryland
Top Contributor
56 reviews 56 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 2, 2014

The hotel staff was friendly, room was clean and spacious. Great for certain travel but I was not crazy about the location, not much around it, I prefer more of a walkable downtown type location. That being said, for a pure business travel with not much spare time it's a great quick and easy stay

Stayed December 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Young H, General Manager at Hyatt Place Arlington, responded to this review, December 24, 2014
Thank you for taking the time out of your schedule to complete a survey on TripAdvisor regarding your recent stay at our hotel. I am pleased to know that your stay was a great one.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Sincerely,

Young Han
General Manager
Hyatt Place Dallas/Arlington
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Houston, Texas
1 review
5 of 5 stars Reviewed November 14, 2014

I travel for work approximately 50% of the time. Whenever in Arlington, I stay at the Hyatt Place. This Hyatt Place has been redecorated and is very appealing. Rooms have pull our sofas with ottoman, desk, refrigerators, iron and ironing boards and large televisions. Very nicely appointed. From the moment you walk in and smell the "Hyatt Place scent" (not sure what it is that they pipe in, but all Hyatt Places have a similar scent) to checkout, you will be taken care of. The staff is accommodating and very friendly. If a hotel can become a home away from home, I believe that this Hyatt Place is for me since I am there regularly. It is always nice when you walk in somewhere and they know you by name. I highly recommend!

Room Tip: High floor corners
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  • Stayed November 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Young H, General Manager at Hyatt Place Arlington, responded to this review, November 21, 2014
Thank you for taking time to complete a Trip Advisor review of our property. I am so pleased to hear about your great experiences at the property when traveling to Arlington. I will certainly share your comments with our staff as each associate is a valued member of our team.

Thank you for choosing Hyatt Place Dallas Arlington and we look forward to being of service to you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Arlington

Address: 2380 East Road To Six Flags Street, Arlington, TX 76011 (Formerly AmeriSuites Dallas Arlington)
Phone Number:
Location: United States > Texas > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 60 Hotels in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Arlington 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Hyatt Place Arlington Hotel Arlington
Arlington Hyatt Place
Hyatt Arlington

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