Please stay away. The rooms smell musty and like they are full of mold. The carpets feel wet and not just in our room, others too. In the morning the staff just kept complaining how about how much food she had to put out because there were so many people and that she hadn't had a chance to eat. Every fixture in the bathroom had rust on it, glad I didn't cut myself anywhere. People keep mentioning remodel, but this place needs to be gutted. My family and I tried desperately to find another hotel because this one was so disgusting but the staff told us we would still be charged no matter what. My wife vomited in the middle of the night from the smell, I had to purchase a plug in air freshened and some febreeze to make the two nights bearable. The only upside to this hotel is that now I know never to return and will warn everyone possible to steer clear!!!!!! To top it off when we asked to talk to a manager we were told she wasn't in and wouldn't be available the next day either but they did give her name, Sherri ,but of course they offered on other contact information.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 30, 2013
Thanks for writing your comments. I am truly sorry that your stay wasn't up to your expectations. I will go over all the things that you have mentioned to better train my staff on customer service issues. On the other hand for as our property....this time of year the weather changes back & forth and we do experience some moisture in the air that causes dampness in the rooms especially when the air flow is completely turned off. We are in the process of sealing the A/C units better to try and prevent this odor in the rooms. We have recently renovated with New Carpet throughout the property, new Mattresses, and New Flat Screen TV's. The furniture is still in Great Condition. Sherry Shaver, Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.