Well, the location is ideal if you want to be close but not in Port Aransas Island. The hotel looked nice and clean but immediately staff was unproffesional, we were barely greeted and were asked our name like an after thought, then it took 7 minutes for them to turn back to me and let me know that since my room was not yet assigned that they were trying to find space???? My room was pre-paid and I called to advice I would be arriving late??? Why did they not have my room assigned already? Then went up to our room, which was as far away from elevator as you can get overlooking the pool, ok I don't see a problem w/ that; however, they probably dont use it very much cuz the room was so musty and stinky. All looked clean but linens smelled musty. I called and requested 3 clean pillow cases and 2 sets of sheets, front desk young woman just stayed quiet and said she didnt know... didnt know what??? So I asked to speak to manager and adviced the items in my room smelled, so I received some sort of response and a few moments later there was a knock at the door w/ requested items. The replacement items were not stinky but they were far from fresh smelling... linens typically smell clean and fresh no matter where you go. Towels were hard and small, so drying after a shower was like using sand covered hand towels. I think LAUNDRY SERVICES SHOULD BE ADRESSED AT THIS PLACE!! LINENS SHOULD BE FRESH AND PLEASANT TO SLEEP ON AND TOWELS SHOULD BE FRESH SMELLING AT THE VERY LEAST!
The breakfast service is awesome, nice spread of a variety of foods and not of poor quality. It makes a huge difference to have this, however, the grumpy woman who was apparently handling the service was unfriendly and unprofessional. When there was no more coffee up front, I asked if there was any brewing in the back and should I wait? Her response was to ignore me and walk away. When I asked the front desk for a packet of coffee for my room she asked why? seriously? BECAUSE I WANT A CUP OF COFFEE AND I CANT GET ONE AT THE BREAKFAST SERVICE!! Red headed long haired woman behind front desk gives my husband a pack and he explains well we don't know if there will be more coffee coming the lady didnt answer us when we asked if we should wait, now it is 15 minutes before breakfast service is over, she cuts us off to answer the phone and its not even a hotel call. No apology, no attention just proceeds to do other stuff - which would be ok if there were other guests. RUDE!!!!
- Also Known As:
- Hawthorn Suites By Wyndham Aransas Pass Hotel
- Hawthorn Suites By Wyndham Aransas Pass Hotel Aransas Pass
- Hawthorn Suites Aransas Pass
- Aransas Pass Hawthorn Suites
- Hawthorn Suites Ltd
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