It was a little bit kiddy city at the pool, but the pool was in the lobby with great little streams and landscaping. We had custom omelettes for breakfast at a reasonable price. Easy internet access. We would definately stay here again.

Stayed 3 nights for a convention. Just got back on Monday. The staff were very friendly. Nice to have a restaurant on site (TGIFridays). Room was nice. There was some drywall coming apart way in the corner of where the drapes were. Invisible unless you happen to be over there. The workout room was nice, but one of the TV's wasn't working. The pool looked small, but all the kids seemed to enjoy it regardless. Nice lobby and atrium area; well stocked gift shop. I usually stay at a Marriott. This wasn't up to Marriot level, and the breakfast buffet was just so-so. Amazing how the smaller motels/hotels in the area offer amazing complimentary breakfasts (biscuits and gravy, omelettes, waffles, etc). It would've been nice if the Ambassador could've followed suite. Days Inn, Microtel Inn & Suites all offered more than continental breakfasts and are much less expensive. We enjoyed our stay and will probably stay there again. It was very quiet and relaxing.

We stayed here because Frommers listed it as the best hotel in Amarillo. I booked our room directly with the hotel and was GUARANTEED connecting King rooms (we were traveling with our 3 small children, ages 6 and 3 yr old twins) and the reservations person even gave me the room numbers. I told her we would be checking in after 6 since we were driving from Denver. She assured me this would be no problem since we guaranteed our reservation with our credit card. Upon checkin, the RUDE desk clerk informed me that we would not have connecting rooms and, in fact, the rooms were on DIFFERENT FLOORS! As we were politely protesting and showing him our reservation and confirmation, he kept insisting that I provide him with the name of the reservations agent! I asked to speak to the Manager, who had been standing behind the counter the entire time, listening to the conversation and not at all intervening! We ended up with 1 room with double beds and they provided two extremely uncomfortable and unsafe folding beds. I assume they gave our rooms away to others who arrived before we did. I talked to another person at the pool who had the exact same thing happen to them when they checked in and she was extremely unhappy with her room. Our room was marginal, the bathroom was a skank hole, the pool and hot tub are old and in need of repairs. If we had not been so exhausted from our drive we would have looked for another hotel. Needless to say, we were not happy with this experience. Go to Holiday Inn Express! We travel all the time and this is not the norm when we are traveling with our kids. Usually, hotel staff goes out of their way to see that we have what we need. Not this time and not at the Ambassador.

COUPON INFO - READ BELOW...I would agree with most of the reviews listed here - both the good and the bad. The staff was very considerate and the rooms were clean (if a little outdated.) The beds
were comfortable but the bathroom was small. Our carpet was stained but the linens were fresh and the duvets upscale. The pool was clean and well maintained. We stayed right outside the pool on the bottom floor. We didn't experience any loud lobby noise or upstairs noise (which was a relief.) The breakfast could be improved but if you get in thrown in with your stay it will suit a family just fine. The biggest perks: SECURITY of an indoor access hotel & FAMILY ATMOSPHERE
where the kids had other kids to play with in the pool. COUPON INFO!!! There is currently a fantastic coupon in a freebie travel guide you can pick up in the lobby of some fast food restaurants. It has a coupon worth a rate of $74.99/night based on availability. There is a Burger King directly across from I-40 (across from the Ambassador) that has this travel guide just inside the doors. GOOD LUCK!