This is not a five star hotel by any stretch of the imagination. I waited an hour for the hotel shuttle to transport me to the hotel from the airport. I kept calling and was told the shuttle was coming but the driver told me that he was never informed. Clearly airline crews are top priority for this service. The check in process was so cumbersome because they used stacks of paper to sort through. They assigned me a room which was already occupied. (Amazingly my colleague had the same experience and she checked in 2 hours after me). The front desk didn't even apologize after I had to return twice. I received one bottle of shampoo for amenities. I had a coffee pot in the room, but no coffee so I had to call the desk again. I received someone else's wake up call at 4:30am. The room was tired and the bathtub needed regrouting. The TGIF restaurant on site was fine. I would equate my experience to that of a motel 6 or comfort inn.
