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“Good price, close to hospital” 3 of 5 stars
Review of Quality Inn West Medical Center

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Quality Inn West Medical Center
2.5 of 5 Hotel   |   1610 S Coulter Street, Amarillo, TX 79106-1771 (Formerly Medical Center Inn)   |  
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Ranked #31 of 69 Hotels in Amarillo
PHOENIX
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good price, close to hospital”
3 of 5 stars Reviewed August 29, 2014

Not close to much else, other than the hospital and various medical practices. In fairness, there are restaurants and shopping a few pedestrian-unfriendly blocks away, but if you want to walk after all day traveling, be prepared for some traffic dodging. This property is on the west side of Amarillo, and is significantly less expensive than the BW on the east side.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review, September 1, 2014
JohnK,

Thanks so much for taking the time to review our hotel. I greatly appreciate your feedback, and hope you will come back by and see us again when you are through this way. Have a great day - take good care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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275 reviews from our community

Traveler rating
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    81
    67
    42
    32
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 17, 2014

We have stayed here before. It has been three years. We were every disappointed. Flies, bugs, and a spider were killed in the room. Bed felt like it would fall in. Heard everything that went on in the room above us. (Will not share that experience). Never stay here! Plenty of other choices. Wonder if it has new owners?

  • Stayed August 2014, traveled with friends
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review, August 21, 2014
Let me apologize for the noisy guests above you as well as the unwanted "guests" in your room. Cleanliness is our top priority and will check with housekeeping about that issue. I do hope you will give us another try to show you that we can and are improving our property for you.

Take good care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lubbock, Texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 14, 2014

After carefully reading reviews, I chose this as my option for the best value in Amarillo, as far as Pet Friendly Hotels go. So let me be clear....this is a MOTEL, not a hotel. The doors open to the outside. Which wasn't a big deal, but was a bit of a surprise. First off...the beds SUCK. Hard. Not comfy, squeaky. The rooms was pretty clean, bathroom was small, and the water pressure felt like I was standing under a rain gutter. The pool......JUST DON'T. We went to check it out and the water seemed stagnent, there was a very visible film floating on the surface. Very disappointing and gross. The hotel was pet friendly though. But I would never stay there again unless I had to bc my dog was with me....

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review, September 3, 2014
Thank you for your feedback as we are always trying to improve. We will use your feedback to make changes and improvements. We do hope you will come back and stay with us again and give us another chance to give you the stay you deserve. Thanks again
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Modesto, California, Usa
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed August 13, 2014

I had been driving for 7 hours by the time I arrived. Check-in was a breeze. If the shower had had more pressure, I would have given a higher rating. The bathroom was cramped and a bottle of cleaner was left on the toilet. I was a late check-in at 12 midnight, and had reserved the room in advance, so this shouldn't have happenned. The staff were awesome and breakfast was fresh and hearty.

  • Stayed August 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review, August 14, 2014
I apologize that shower pressure was low and will have maintenance check that out. I have already informed the Head Housekeeper about the bottle of cleaner that was left on the toilet. I do hope you will give us another chance to give you the exceptional stay you deserve. Thank you for informing us of this issues so we can get those corrected.

Take good care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flower Mound, Texas
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed August 12, 2014

1- boogers on the wall of our room. 2- filth down the walls of the bathroom from guests using the trash can placed in the corner. 3- filth on the bottom of doors inside and out. 4- the carpet is nasty, in room and down halls. 5-every vacant room or closet had trash and junk piled in them with the doors open for guests to see. 6- this hotel needs an overhaul/update and a serious CLEANING 7- owners need to employ adequate staff to do the necessary cleaning and maintenance. There was a family, complete with very small children, acting as housekeeping when we checked in around 9 PM. 8- mattress bigger than box springs (Q over double) 9- bedskirt bigger than box spring (Q over double). Take aways- I will NEVER book a room from the app Hotel Tonight and I will NEVER book a room without reading trip advisor again.

  • Stayed August 2014, traveled with family
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review, August 14, 2014
I do want you to know that we are very aware of our staffing issues and are working on that. I do apologize for your experience and understand your frustrations. I sincerely wish you the very best and hope that one day, you will give us a chance to give you the stay you deserve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Daytona Beach, United States
Level Contributor
45 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed August 10, 2014

3 rooms to get one that was semi fit to sleep in. A/C broken. 3 stinky smelly smoke filled rooms that were all claimed to be non-smoking. Clerk could have cared less. It was just dirty, hot and disgusting. Would not return here.

  • Stayed July 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review, August 14, 2014
I want to first apologize for having to move you to different rooms. We are aware that guests have smoked in our non-smoking rooms and are working toward getting those odors out. As for the "un-caring" staff, that is not the norm for us and I will be doing some re-training with the desk clerks. I wish you the best.
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ft worth, United States
1 review
4 of 5 stars Reviewed August 4, 2014

The location and overall comfort of the room made this stay very enjoyable...Far enough from the interstate traffic and close to some of the best restaurants in Amarillo. Easy walk to the gardens and the walkway around the lake.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review, August 14, 2014
Thank you for taking the time to comment here on Trip Advisor. We do value your stay and your opinions. I am glad you enjoyed a pleasant stay with us and look forward to your visit again.

Take good care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Quality Inn West Medical Center

Address: 1610 S Coulter Street, Amarillo, TX 79106-1771 (Formerly Medical Center Inn)
Phone Number:
Location: United States > Texas > Amarillo
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 69 Hotels in Amarillo
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn West Medical Center 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
Come experience the friendliest service in Amarillo! We are conveniently located 1/2 mile North of Interstate 40 and in the Heart of the Harrington Regional Medical District. We offer a full range of amenities from our Indoor pool/hot tub, HOT breakfast, and free Wi-Fi. ... more   less 
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Also Known As:
Best Western Medical Hotel Amarillo
Best Western Amarillo Hotel
Amarillo Best Western

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