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“Great service” 4 of 5 stars
Review of Quality Inn West Medical Center

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Quality Inn West Medical Center
2.5 of 5 Hotel   |   1610 S Coulter Street, Amarillo, TX 79106-1771 (Formerly Medical Center Inn)   |  
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Ranked #30 of 69 Hotels in Amarillo
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
6 helpful votes 6 helpful votes
“Great service”
4 of 5 stars Reviewed September 19, 2013 via mobile

This is an older best western that needs some updates. The room was clean, but the staff made it great. Very friendly and helpful, which is hard to come by in this day and age! It's about three minutes off the highway, breakfast was hot a typical for a best western

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review, September 24, 2013
Autumnc1978,

Thank you for such a positive review! We're glad that all your expectations were met and do look forward to seeing you on your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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258 reviews from our community

Traveler rating
    51
    77
    64
    38
    28
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
austin, texas, United States
1 review
3 of 5 stars Reviewed September 19, 2013

We travel with our dog, so are limited to certain hotels. In Amarillo there are no 5 star hotels at all, so the Best Western did pretty well on our drive home to Austin. There were a couple of dog friendly hotels in town but this looked to be one on the new options. We also had the option of a two room suite which we considered a plus.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review, September 24, 2013
Dear Gary W,

Thank you for taking the time to review our property. We're glad that we filled all your needs and can accommodate your pet. We look forward to seeing you on your next trip through Amarillo!
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Sandbach, United Kingdom
Top Contributor
52 reviews 52 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 15, 2013

Situated on the edge of town it is convenient for the interstate and obviously the hospital. The entrance doors are quite heavy to open if you have bags: a contrast to the automatic doors in other places. Staff on the front desk were not particularly friendly and just did the job. The room was Ok, clean and had what it said it would. We had quite a bit of noise from the room above and I don't think they were being particularly noisy, just that there doesn't seem to be enough insulation. I did notice that there was no lift to the second floor. We had no problems with the free wifi but breakfast was unexciting and served up in polystyrene that went straight in the trash. When are they going to think about the environment?

Room Tip: If you have heavy bags or mobility problems with stairs, make sure you are on the ground floor
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review, September 24, 2013
Dear Greenerfingers,

We certainly appreciate the feedback and take everything into account. The environment is one of our top priorities, which is why we have gone to non-stryofoam materials within the whole property. We are always trying to improve and do appreciate the review.
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Corinth, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 14, 2013

This hotel had very nice and large rooms and they were clean. The only problem was there is no elevator for the second floor. Not good. Also, the internet did not work for my ipad.I thought it was just me, but it worked fine at our next stop.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review, September 24, 2013
Dear Gwen H,

Thank you for taking the time to review our property. Yes it is unfortunate that when the property was built, they did not take an elevator into account. Luckily, the flight of stairs are large and few to get to the second floor with ease. We do look forward to seeing you on your next visit!
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Surprise, Arizona
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 10, 2013

We stayed here 6 years ago when moving across the country. It was such a great experience we stayed again on another move. The coffee rocks, the front desk check-in (Leslie) was extremely accommodating. We loved the bottled water in the fridge, the breakfast bar, great air conditioning on a hot day, and the extra plugs for charging mobile devices. This property is really nice!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review, September 11, 2013
Susan G,

Thank you for taking the time to review our property. We're glad that you enjoyed your stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castle Rock, United States
1 review
1 of 5 stars Reviewed September 9, 2013

Being woke up in the middle of the night with 2" beetles crawling on you in SCARY!!!! We had to buy our own bug spray and the next morning there were more varieties all over the floor! The management did not comp any of our 4 nights, only small discount and we never asked for maid service or even ate at the hotel for the "complimentary" breakfast after seeing what was in our room. We cleaned it ourselves before we left. DO NOT stay here... it is NASTY!

  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review, September 11, 2013
Billy G,

First, we would like to apologize for this incident. It is unfortunate that management was not able to get into the room to see and resolve the issue. We give housekeeping everyday for a specific reason and have these procedures in place. We can assure you that the resolutions we offered would have made everything more satisfactory.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
96 reviews 96 reviews
20 hotel reviews
Reviews in 42 cities Reviews in 42 cities
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed September 6, 2013 via mobile

We booked a night here on Priceline and weren't quite sure what to expect. Luckily we were pleasantly surprised.

Check in was a breeze. The reception staff were friendly, speedy and very welcoming. I was particularly impressed by their generosity. 

The rooms were very spacious, clean and well equipped with all the much needed necessities that make you feel less far from home. 

The breakfast was fairly average fare but still a pleasant way to start the day with a decent hot and cold selection.

Overall a comfortable hotel that I would recommend to any and all. 

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review, September 11, 2013
Dear Arielred,

Thank you for taking the time to review our property. We're glad that we caught you by surprise and everything was satisfactory. We thrive on excellence and hope to see you on your next visit through the states!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn West Medical Center

Address: 1610 S Coulter Street, Amarillo, TX 79106-1771 (Formerly Medical Center Inn)
Phone Number:
Location: United States > Texas > Amarillo
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 69 Hotels in Amarillo
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn West Medical Center 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
Come experience the friendliest service in Amarillo! We are conveniently located 1/2 mile North of Interstate 40 and in the Heart of the Harrington Regional Medical District. We offer a full range of amenities from our Indoor pool/hot tub, HOT breakfast, and free Wi-Fi. ... more   less 
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Also Known As:
Best Western Medical Hotel Amarillo
Best Western Amarillo Hotel
Amarillo Best Western

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