We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Above and Beyond” 5 of 5 stars
Review of BEST WESTERN Santa Fe

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added BEST WESTERN Santa Fe to your Saves list
BEST WESTERN Santa Fe
3.0 of 5 Motel   |   4600 I-40 East, Amarillo, TX 79103   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
Save up to 20%
Ranked #25 of 69 Hotels in Amarillo
Anacortes, United States
1 review
“Above and Beyond”
5 of 5 stars Reviewed May 27, 2014

This hotel has been remodeled and provides a very pleasant impression at arrival. The thing that made the stay memorable was the manager, Kristina Morgan. The normal shuttle driver was on vacation the week I stayed at the BW Santa Fe, and Kristina came in early on the day of my departure to take me to the airport in time to catch my flight. Thank you Kristina for going the extra mile for me.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristina M, Manager at BEST WESTERN Santa Fe, responded to this review, June 2, 2014
Dear Gregory S
Thank you so very much for such a kind review! I am glad to hear you like our remodeling. It was my pleasure taking you to the airport. We do hope you return again soon. Until then take care!
Sincerely Kristina Morgan (Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

192 reviews from our community

Traveler rating
    61
    55
    42
    18
    16
See reviews for
63
60
21
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
San Diego, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 13, 2014

The room is old, carpet ripped. Carpet dirty, bed hard and a desk chair older than my grandmother. Wouldn't let my dog stay here! Smoke filled hallway stench! Desk clerk friendly, but doesn't make up for the awful furniture, dirty ripped carpet, tiny shower and toilet area.

Room Tip: If you want easy on and off I-40 in Amarillo, and don't care about clean or comfort, then stay h...
See more room tips
  • Stayed May 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristina M, Manager at BEST WESTERN Santa Fe, responded to this review, May 20, 2014
Dear Rinda H
I am so sorry to hear how you felt about your stay with us. I do want you to know we are in the middle of a remodel and we have new carpet and furniture coming in to all our guest rooms along with new lighting, tile in the bathrooms, and much much more. Please give us another chance to WOW you after our remodel is complete! Feel free to contact me directly if you have any questions or if there is anything I can do.
Sincerely Kristina Morgan (Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed May 13, 2014

The reservation (made in mid-April) was for a ground floor handicap room with twin queen beds for 3 persons. When we checked in they only had second floor accommodation (No Elevator) available that met the reservation request. The hotel clerk (Diane) blamed the Best Western Internet Reservation system and myself for the mess up. After several forceful discussions, the hotel provided a smelly smoking room and another nonsmoking room on the ground floor as a solution. The reservation was for two nights while we toured the sights of Amarillo. When I returned to Dallas, I discovered that the hotel had placed an unauthorized charge for the second room for Saturday night. I have refused to accept this charge with American Express. The memory of the 2 day touring visit of Amarillo has been ruined by the continuing dispute with this hotel.

Room Tip: Not recommended as a hotel to stay when in Amarillo. There are lots of other options
See more room tips
  • Stayed May 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristina M, Manager at BEST WESTERN Santa Fe, responded to this review, May 19, 2014
Dear Dallas3100
I am truly sorry you did not have a good experience with us on your recent stay. We do have handicap rooms on the ground floor and those rooms only have a single bed. When you made your reservation online you booked two queen beds and requested a handicap room. We did see this note however by the time you booked we did not have any rooms left on the ground floor for that night that had two queen beds. We did try our best to accommodate you for the night by giving you the one room free. We had openings on the second night for two queen beds and had planned to move you however our weekend clerk never heard back from you before housekeeping left. So we were unable to get you moved. We do apologize that we had to charge you for the second night in the second room because we were unable to get you moved. We hope that you can accept this apology. If you would like to discuss this further please give me a call. I would be happy to speak with you!
Sincerely Kristina Morgan (Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tennessee colony, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 9, 2014

was pleased with overall experiance. Helpful and friendly staff. Easy access and parking. Bed could have been a little more comfortable and a blanket available without asking for it would have been a nice touch. Over all was pleased and would stay here again.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristina M, Manager at BEST WESTERN Santa Fe, responded to this review, May 12, 2014
Dear ArthurNormanH,
We are glad to hear that you enjoyed your recent stay with us. I am sorry there was not a blanket available in your room. I will make sure that this does not happen again in the future. We strive here at the Best Western Santa Fe Inn to treat every guest every time like family. We look forward to seeing you again soon. Until then have a great time!
Sincerely Kristina Morgan (Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
redding, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 5, 2014

we had booked at a different hotel, but upon arrival chose not to stay there. Having 2 dogs, we were so happy BW was able to secure a room for us. This property is undergoing a upgrade, and is looking good. Hard work and pride showing.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristina M, Manager at BEST WESTERN Santa Fe, responded to this review, May 6, 2014
Dear RobertH,
Hello! Thank you so much for taking the time to let us know how we are doing! We are undergoing a remodel and we are very proud of our work. Thanks for noticing! We do hope you come back to see out finished product. Until then, "Happy Travels!"
Sincerely Kristina Morgan (Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockton, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 1, 2014

This Best Western has great eastbound I-40 access & very comfortable rooms. The beds have nice fluffy pillows and shower had good water pressure. It has really comfortable beds and a very attentive staff.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristina M, Manager at BEST WESTERN Santa Fe, responded to this review, May 2, 2014
Dear L24220Brobertd,
Thank you for the kind review! I am so glad to hear you had a great experience with us. We do hope you come and see us again next time your in Amarillo!
Sincerely Kristina Morgan (Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williams, Arizona
Top Contributor
67 reviews 67 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed April 30, 2014

This hotel is right off the freeway and I arrived as as a walk-in guest around 9pm or so. The woman at the front desk was very friendly and got me checked in quickly. I was in a non-smoking room (which thankfully didn't smell like smoke or fake cover-up scents) which was in a hallway next to a smoking hallway. The smoke was pretty much contained to the smoking section. The room was clean, with two queen beds. The beds were a tad hard for my taste, but otherwise nice. The curtains had some holes which looked like burn marks. The bathroom was large and had a WONDERFUL shower head. I'm not sure if all the rooms have as little soundproofing as mine did, or if it was due to the connecting door, but I could hear every word from the TV next door. Thankfully, they turned it down about 10:30pm. In the morning, I went down to the free breakfast and was severely disappointed. The only thing I ate was the pancakes (which I'm pretty sure were the prepackaged/frozen kind) and the apple juice. The meat looked like roadkill - greasy and simply unappetizing. There was gravy but no biscuits, Eggs and some strange potatoes were the rest of the hot items. Everything else was your standard prepackaged cold items.

Customer Service: 5 stars
Room: 3.5
Breakfast: 2
Location: 3

Room Tip: Ask for a room that doesn't connect - will be quieter!
See more room tips
  • Stayed April 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristina M, Manager at BEST WESTERN Santa Fe, responded to this review, May 1, 2014
Dear RangerKristin,
Thank you for taking the time to let us know what you liked about your stay and what you think we should work on. On behalf of our entire team, I would like to apologize for not exceeding your expectations when it came to breakfast. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely Kristina Morgan (Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to BEST WESTERN Santa Fe? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Santa Fe

Address: 4600 I-40 East, Amarillo, TX 79103
Phone Number:
Location: United States > Texas > Amarillo
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 69 Hotels in Amarillo
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Santa Fe 3*
Number of rooms: 60
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Priceline, Cheap Tickets, Expedia, TripOnline SA and Odigeo so you can book your BEST WESTERN Santa Fe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Santa Fe Hotel Amarillo
Amarillo Best Western
Best Western Hotel Amarillo
Best Western Amarillo

Owners: What's your side of the story?

If you own or manage BEST WESTERN Santa Fe, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.