I called while we were on the road and spoke to the evening clerk, a really nice lady I believe is named Catherine. She was super accommodating and so nice to work with when I was checking in. We appreciated the discount for disabled veterans (or maybe it was for all veterans, which would b nice) and her helpfulness. I have to say that she was the star of this hotel and a real asset to the company.
The room seemed a little old, but fine for a night when we just wanted to get off the road to avoid severe weather up ahead. The bathroom was in need of an upgrade, but we had plenty of towels (something that I appreciate in a hotel room!). I asked for and got a downstairs room for two (one bed) and it was even easy-access and near the designated handicapped parking spaces (my husband is disabled).
So we got settled in the room and after about an hour decided to go to bed. I pulled back the covers, sat down to crawl in and realized...yuck! The bed was pretty wet under the covers! There was a big really wet (more than damp, wet!) spot on the mattress, mattress pad, both sheets and the blanket!! It was about 18"x18" and was a big, cold wet spot! My first thought was that someone had urinated in the bed and the housekeepers hadn't actually bothered to change the sheets after the last guests (because the bedspread was dry). I immediately called the desk clerk and by then it was a gentleman. I told him our room number and that there was a big wet spot under the covers and he said that since there had been a hard rain a little earlier it may have leaked onto the bed. I replied that we were on the bottom floor. (I checked the ceiling and there were no signs of leaks). He told me to come to the office and we'd be given another room. So when I went to the office I asked him how that could have happened and how the house keepers hadn't noticed it. I could tell he was rather put-out with me and he said that when you have a place that has a lot of people going through it, things just happen. That didn't answer the housekeeping question for me. Anyway, we ended up with another room that was actually a little bit nicer than the original room (the TV had a better picture and the sofa wasn't as broken down) and he did reduced our rate by $8.00 and apologized for the inconvenience . Since he later called to tell me about the reduced rate and to apologize I wondered if he actually went to check the room and saw I wasn't making it up. It was a hassle to help my husband go up the small number of steps to our new room (we could have walked through the parking lot to get there without using the steps but it was a longer walk that way, so I chose the closest route), and it was a hassle to move all of our stuff from the one room to the other, but the night clerk did offer to let me leave our stuff in the old room (I just wasn't comfortable having our things away from us).
The original room had no odd smell, but the new room smelled like it had been used as a smoking room in recent history. The bottom of the tub was stained gray & the heater was loud (both like in the old room) and the door had a noticeable gap under it so noise came in more than it should have. The condition of the bed/mattress in the new room was a lot better than the bed in the old room as we had commented that the mattress seemed worn out even before we encountered the wet spot..
The breakfast was better than most complimentary hotel breakfasts. Cereals, bagels and pastries, apples and bananas, sausage patties, scrambled eggs, biscuits and gravy, and waffles. Seemed to be lots of coffee stuff (we don't drink coffee but if we did I think we would have been happy with the offerings). The lady working the breakfast area seemed nice and did a really good job of keeping things filled up and clean even though she didn't speak English. The toaster warmed things but didn't toast it so when I told the desk clerk he said to tell the lady in the breakfast room. There seemed to be adequate seating and all the guests seemed to be happy with the breakfast offerings.
There were some other nice things about this hotel. The lobby was clean and very well decorated. I guess that's why the condition of the rooms disappointed me. The evening desk clerk (Catherine?) was wonderful...can't say enough good stuff about her! The free Wi-Fi was nice and worked well. There was plenty of parking and it was easy-access from the highway. Judging from the cars in the parking lot the clientele was middle class on up...your average travelers looking for a safe, clean night's sleep.
Once we went to our first room and saw the condition of the bathroom I realized the hotel wasn't as nice as I was expecting it to be, but that wouldn't have been a problem if it hadn't been for the big wet spot in the bed. I mean, we can sleep in an older place for a night, but the idea that there was a wet bed and the housekeepers didn't take care of it really made me lose confidence in the cleanliness of this hotel.
We wouldn't stay here again and if we hadn't been so road weary and it wasn't so late at night we would have asked for our money back and gone to find a different place. All because of the mysterious wet spot in the bed. I have only written a few negative reviews and it makes me sad to have to write this one, but it is what it is.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.