We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good enough” 4 of 5 stars
Review of Candlewood Suites

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Candlewood Suites to your Saves list
Candlewood Suites
2.0 of 5 Hotel   |   18 Western Plaza Drive, Amarillo, TX 79102   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #31 of 69 Hotels in Amarillo
Piedmont, Oklahoma
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Good enough”
4 of 5 stars Reviewed June 18, 2014

Room was great. Seemed very large, plenty of room. Liked the small kitchen area. Very little contact with employees, but the few i did were very friendly.

Few drawbacks: extremely slow (although free) wifi, reminded me of the old dial up days. Thin walls, could hear everything the family staying next door was saying. And lastly, no free breakfast (although you could walk to a neighboring hotel and use theirs).

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

18 reviews from our community

Traveler rating
    5
    6
    4
    2
    1
See reviews for
6
5
4
2
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • German first
  • Any
English first
Arlington, Texas
Senior Contributor
44 reviews 44 reviews
41 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed May 13, 2014

I travel over 100 days a year and stay in a lot of different hotels throughout the US and admittedly a "hotel snob". Generally stay at Hilton properties but stay at Staybridge Suites when I come to Amarillo due to only dog friendly hotels (thank you for that!) but since no room at Staybridge decided to give Candlewood a shot since it is located next door to Staybridge and that it is a new property.

First impression was great! Lobby nice - room looked very inviting and modern. Then went to put my water bottle in refrigerator and the prior guest's chicken fried steak was still in the frig! Ok I get it over looked it when cleaning. Then a couple hours latter took a shower and used towel still hanging on back of door! Really? Did housekeeping overlook changing the sheets? Then I started looking close and walls were chipped, stained, need cleaned, etc. If owners don't get management in this hotel that cares this property will be a Motel 6 in 2 years! Can't blame on labor pool because Staybridge next door has NONE of these issues and is n older property! You've been warned owners! It's your investment not mine.....get yourself a GM that cares - the one you have obviously doesn't......

Stayed May 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review, May 30, 2014
Dear BrianTheTraveler77,

Thank you for your review. I am delighted to know that you liked the lobby's modern design. However, we’re sorry we fell below your expectation regarding cleanliness. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate department. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences.

Again, thank you for your comment. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Charisse V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Attleboro, Massachusetts
Top Contributor
64 reviews 64 reviews
7 hotel reviews
Reviews in 25 cities Reviews in 25 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 18, 2014

Nothing fancy but very clean and roomy. The beds are very comfortable, the bathrooms large, and have a full kitchen. There aren't housekeeping services daily, and if you want clean linens you need to ask for them. No pool, but there is a gym. We stayed three nights and would probably stay again.
The staff were friendly and the place was new and very quiet. We were there to visit family and it was close to everything.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review, May 3, 2014
Dear 2goldensmom111,

Thank you so much for the feedback provided after your recent stay. I appreciate the kind remarks on our great hotel location. We are constantly striving to provide our guests with the highest level of service that they have come to expect from our hotel and I regret that we have failed to deliver especially with our housekeeping service. Your feedback is greatly appreciated as it aids us in ensuring such issues are resolved. I do hope you decide to give us another chance for a future stay.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
2 reviews
5 of 5 stars Reviewed February 4, 2014

We had just left another hotel in amarillo due to terrible service and disgusting rooms. A young man named Eric checked me in. I have never seen such a well dressed front desk person in my life. We called down and asked for milk, and he gladly brought it up to us. We also asked for more towels, and he showed up at our door within 5 minutes to bring them. Our ice machine was not producing ice in our room, so he walked to the hotel next door and brought us a bucket of ice. Note: The weather was below freezing. In total, he walked up to our room 3 times to bring us items, and didn't show one sign of aggravation or frustration. The lady at the laquinta that we had just checked out of claimed that she couldn't walk up stairs, so this was very comforting to us and made us feel like we were at home. The room was nice and spacious, and had 2 tvs and a separate sleeping area for our kids. Sadly, there was no breakfast in the morning, but we did have the option of going to the comfort suites (a sister property in the same parking lot) to eat it. The building felt very safe, and we could see the entire parking lot from our room. Our only complaints would be that there was no in-house breakfast and the building was very, very cold, and it took a while to warm up the room, but all in all a very great stay. We will definitely be staying again thanks in large part to Eric.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, Tennessee
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 6, 2014

This hotel was exceptional. The room was spacious and clean and the staff was wonderful. Thank you to Seth at the desk for going out of his way with our check in. Location was convenient to I40 which made traveling around Amarillo so much easier. Highly recommend especially if you are a female traveling alone. Felt very safe.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed December 20, 2013

The Candlewood Suites in Amarillo is a nice hotel that opened in April 2013. Apparently it is targeting those looking for an extended stay, but we only stayed 2 nights. The rooms are nice and large. There is a full kitchen, a large flat screen TV and DVD player, a desk and two chairs. (You can check out DVD's from the front desk.) We thought the king bed was comfortable.

There are a few things a bit different about this Candlewood Suites. When we asked at the front desk if there was a free breakfast, we were told to go next door to the Comfort Inn (which he said was a "sister hotel"). (We did go over and eat the breakfast there twice, and no one said anything.) There was a small sign in our bathroom which stated, "Should you need to replace your towels or linens [sheets] between weekly housekeeping visits, you may exchange them at the front desk." The arrangement of the room was also different. One side of the king size bed had a reclining chair (which was not the most comfortable), night stand, clock, phone, and 2 lights. The other side of the king size bed didn't have anything.

The only other comment I would make is that the hotel allows pets. So if you're not bringing your pet you may want to request a room that has been pet-free.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Top Contributor
239 reviews 239 reviews
60 hotel reviews
Reviews in 57 cities Reviews in 57 cities
248 helpful votes 248 helpful votes
3 of 5 stars Reviewed November 14, 2013

stayed one night,my room was clean and comfortable. We did have a full size fridge which was nice. No breakfast or airport shuttle. Location is good. I think we would stay at the Staybridge Hotel next time,right down the street.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review, March 2, 2014
Dear pcc10,

Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Candlewood Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Candlewood Suites

Address: 18 Western Plaza Drive, Amarillo, TX 79102
Phone Number:
Location: United States > Texas > Amarillo
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #31 of 69 Hotels in Amarillo
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites 2*
Number of rooms: 96
Official Description (provided by the hotel):
Candlewood Suites is informal, relaxed and uncomplicated. A place where extended stay guests can live, work and relax according to their own schedules. Comfort and value are the hallmarks of this residential hotel, which offers spacious suites, comfortable living areas, large work spaces, kitchens, and a range of amenities designed specifically to make long-term guests feel at home. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Booking.com, Orbitz, Priceline, Cheap Tickets, BookIt.com, Hotels.com, Agoda, Odigeo, TripOnline SA and Tingo so you can book your Candlewood Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Candlewood Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.