I was passing through amarillo, staying at my favorite inexpensive motel, the camelot inn. I called in an order to the only red lobster in town and drove 5 miles down i-40 to pick it up after the recommended 20 minute wait. The young man taking my order was the third person i talked to after calling. He was pleasant and helpful on the phone. I should have been suspicious when half the parking lot was vacant at 8pm on a friday night. I was instructed to go to the bar to collect my order and pay. I ordered a combination platter, fried shrimp, catfish, french fries, tossed salad with blue cheeze dressing and a small coke and paid about $20. I was greeted at the door by a live lobster tank(about $18.50/pound, quite reasonable for maine lobster in texas) and two blond, slim, young ladies, maybe 17-19 years old, who didn't know much at all, except that take-out customers wait at the bar. These two were always side-by-side, each with a "when does my shift end" smile. The red lobster had an "endless shrimp" special going for about $16, but that is a bit hard to configure for take-out. I sat at the bar for a good 30 minutes being ignored by a troubled middle aged caucasian gentleman and a large caucasian lady who were tending bar in a disorganized fashion; i told the gentleman what i was there for and asked if he was having a bad night; he mumbled something and continued to do and re-do multiple tasks behind the bar and ignore me. The lady talked a little more, but otherwise behaved similarly. When my food eventually came out, i asked to look at it before it was stuffed in the red lobster bag, which the gentleman barkeeper eventually chose from the hadfull he was fumbling with behind the line of liquor bottles. The plastic entree' container had a handfull of french fries, made from real potatos, and 5 or 6 medium fried shrimp. The salad looked great and i did get ample tartar sauce and a disposable pepper grinder, because the restaurant doesn't have pepper packets. I specifically asked for lots of pepper and tartar sauce. I expressed disappointment with the shrimp portion, constrasting it to the "endless shrimp" for the lower price. Another slim, middle-aged caucasian gentleman with moustach and goatee passed by and asked how i was doing, and i express polite disappointment to him as well. This turned out to be danny, the store manager; he counted my medium shrimp and found i had 6 rather than the standard seven and offered a somewhat empty-sounding apology and promised to "make things right". That amounted to getting a handful of free popcorn shrimp and directions to the front door.. The food tasted good, what there was of it for the price, but these folks need a lession in customer service and maybe a urine drug screen. Red lobster could double its business in amarillo with effective management and service. I wish i live in amarillo to take advantage of the live maine lobster service. I would always eat at the restaurant in the future and set aside lots of time for the adventure.
By the way, it is idiotic that this program page makes me change all caps to sentace case prior to acceptance. For a site asking for reviews, you sure do make it difficult to register opinions. My time has value.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.