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“Great Hotel!!” 5 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   12 Western Plaza Drive, Amarillo, TX 79109   |  
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Choice Privileges Points
Ranked #17 of 69 Hotels in Amarillo
Certificate of Excellence
Tulsa, Oklahoma
Top Contributor
66 reviews 66 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
42 helpful votes 42 helpful votes
“Great Hotel!!”
5 of 5 stars Reviewed June 16, 2013

Our 55plus church group (47 people) stayed at this hotel for two nights. The hotel and service were great. This is a new hotel with contemporary decor. The rooms were great with very comfortable beds and were very clean in every area. Large flat screen TV, 2 phones, mini fridge, etc. The only thing missing was a room safe. They provide a complimentary breakfast that was very good. There is an attached building with an indoor pool and hot tub. We would definately recommend this hotel.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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86 reviews from our community

Traveler rating
    33
    32
    8
    6
    7
See reviews for
33
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8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Denton, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 11, 2013

My husband and I were stopping through at a half-way point to our destination in New Mexico. This was my first stay at a Comfort Suites hotel and it exceeded all expectations! We plan to always stay at this hotel when in Amarillo. It is so easy to get to - right off the Interstate. The rooms are very clean, tall ceilings, nice decor and very spacious. A room with one king-sized bed is very large. There is a separate area with couch, chairs and coffee table. Nice furniture and great bed! I slept like a baby. Flat screen TV, refrigerator, microwave, closet, desk - all great. I was exhausted when we arrived and the shower/water pressure was perfect. The bathroom was spotless and large. It was very quiet - we couldn't hear anyone anywhere even though the hotel was almost 100% full that night. We didn't have time, but really wanted to take advantage of the nice pool and hot tub. We had a nice, hot breakfast in the morning. The staff were very friendly and helpful. We enjoyed our experience so much that we decided to book a room for our return trip home. Great place to stay and relax.

Room Tip: These rooms are really large. We stayed in a suite with two bedrooms - two king-sized beds the firs...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint John, Indiana
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 3, 2013

This hotel was a steal compared to others along the road. The rooms are very clean,professional staff and didn't hear anything all night, even in the bathroom ! The lobby is beautiful and thought that I was in a major city hotel. The breakfast was fabulous with excellent service as well. Do yourself a favor a try it !

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Houston,TX
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 16, 2013

We were happy with our stay here. Nothing unexpected. It was easy to find and felt like a safe area. "2 Queen room" easily accommodated our family of 5. Biggest complaint is that the rollaway bed (not the sofa bed- didn't try it) was atrociously uncomfortable. Felt like it was nothing more than springs covered in cloth. They could be well served to use air mattresses like another comparable chain uses. The room was clean, breakfast was decent and filling. We would stay again.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sunray, Texas, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 of 5 stars Reviewed March 1, 2013

Walls are thin. Place was very dirty. Supposed to be brand new and they don't keep up with it well already....

No newspaper at breakfast. Slim selections for food. No cigarette container by side doors so mine went on the ground. No trash can by side doors either.

No sink to dump liquids in the morning. I guess you throw your left over orange juice, milk, or coffee in the trash can as is.

Mostly just dirty. For a new hotel the place was extremely dirty. I was very disappointed. I will never stay here again.

  • Stayed February 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Missouri
Top Contributor
101 reviews 101 reviews
45 hotel reviews
Reviews in 54 cities Reviews in 54 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed February 13, 2013

This is a new property and everything is top notch. Great beds and decor. Very low price. The only thing that could be improved is the breakfast. It was very good, rather than excellent, but still better than most hotels.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Amarillo, TX
Top Contributor
91 reviews 91 reviews
35 hotel reviews
Reviews in 19 cities Reviews in 19 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed January 26, 2013

I review places, including even local hotels and restaurants a lot.
This hotel is one of many new ones that have sprung up in Amarillo, Texas. I-40 is FULL of them so there is a lot of competition. The price was very reasonable.
The colors and property are new and fresh. The rooms are very large. The hot tub is the largest I have seen in a while. Beds very comfortable. The exercise room was great!

However, the hot tub was not warm enough. The beds do not have a spread or comforter on them at all. Only a sheet and very thin blanket. Another is in the closet. I like the weight of covers so, that wasn't great for me. The coffee is mediocre at best at most hotels. This was not good at all. I asked about printing a document in the business center which is right in the lobby near the front desk. The front desk girl was pleasant but she did not come over to see about why I couldn't print my document. She talked to me but I didn't understand what she said. There was a man hanging around for the time I was at the computer, probably for 30 minutes. I do not know if he was a guest. But it was a little uncomfortable. He never left the desk.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 12 Western Plaza Drive, Amarillo, TX 79109
Phone Number:
Location: United States > Texas > Amarillo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 69 Hotels in Amarillo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 83
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