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“nasty and unfriendly” 2 of 5 stars
Review of Extended Stay America - Amarillo - West

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Extended Stay America - Amarillo - West
2.0 of 5 Hotel   |   2100 Cinema Drive, Amarillo, TX 79124   |  
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Ranked #30 of 69 Hotels in Amarillo
Silsbee, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“nasty and unfriendly”
2 of 5 stars Reviewed April 16, 2011

The room was filthy upon arrival. Nothing was done to fix the problem, no alternate room. Just getting clean towels or linens is an imposition on the staff. Inadequate venting by the maintenance staff while painting caused the alarms to go off in all rooms and the staff was upset that guests opened their doors which could cause the local fire department to come. The smell was coming into the rooms though there was no concern by the staff. Their only ammenities are satellite channels (very few channels) and internet (which is throttled or you must pay an additonal fee) but if there is a problem with either of these they are allowed to take days to repair.

  • Stayed April 2011, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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57 reviews from our community

Traveler rating
    19
    9
    15
    8
    6
See reviews for
13
9
5
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
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English first
N/A
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 28, 2010

This hotel is a disgrace to cleanliness. The carpets throughout the entry, hallway and room were filthy. The towels were thin and overly used. Instead of the two extremely thin bed pillows on the hotel bed my husband and I went back out to our vehicle and brought in our own.
We asked for non-smoking and the room reeked. The desk clerk said he could go up and spray the room. We said no, we would like another room. We got it, but with a smaller bed.. Quite frankly, the bed of my dog (and come to think of it, my dog) is cleaner. What a waste of our money.

  • Stayed September 2010, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Temecula, CA
1 review
1 of 5 stars Reviewed June 27, 2010

This hotel was HORRIBLE! I stayed here for one night with my small children in supposedly a "non-smoking" room. The room reeked of cigarette smoke. I asked to be switched to a non-smoking room. The girl at the front desk said they were full and that it was a non-smoking room. You could smell the smoke upon entering the door, there was no way it was a non-smoking room. She gave me some room deodorizer which helped with the smell in the room, but did not remove the smell from the towels and bedding. My children, who have asthma, had to sleep in sheets that smelled so bad, you couldn't even put your face on them. If it hadn't been 11 pm when we arrived from a very long drive, we would have left and found a room elsewhere. The bed was like sleeping on a rock and the furniture is old and dingy. But seriously, I could have handled the old and dingy furniture but the cigarette smell made it unbearable. I will never stay at this hotel chain again! Non-smokers do not want to be in a smoking room. Way overpaid for that hotel stay. Never again!

  • Stayed June 2010, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Dallas, Texas
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 1, 2010

Quick Check-in. They even called us to make sure our room was satisfactory. No one has ever done that before!! Convenient to I-40, mall, movie complex and major restaurants. Room was as described, clean and comfortable. Kitchenette had stovetop, full size fridge, microwave, coffeemaker and toaster. Plates and utensils were provided as well. Will definitely stay again.

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Houston, TX
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 19, 2007

Friendly staff, room was more comfortable than expected. Wireless internet for a fee ($8). Walking distance to the movies and Red Robin hamburgers. Great for business travelers.

  • Liked — Convienent location
  • Disliked — Odd Check-out procedure, no overnight front desk staff.
  • Stayed November 2006, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Santa Fe, New Mexico
Top Contributor
65 reviews 65 reviews
64 hotel reviews
Reviews in 44 cities Reviews in 44 cities
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed May 23, 2007

This property offers good value for the money. We stayed here for two nights for $60 a night. Because the hotel caters to long-term stays, all rooms have kitchenettes with coffee maker, full-size fridge, microwave, etc. We had a basic studio with a queen bed, two desks, reclining chair and bureau.

The housekeeping wasn't the greatest. I don't think they clean the plates and other utensils very well before they put them back in the cabinets. I took out a coffee mug and it had some kind of pink gunk on the bottom. Ugh! I also found a piece of what looked like a cracker on the floor near the bed. There was no dishwashing soap in the kitchenette, which would have made washing dishes rather difficult.

The location isn't very scenic; it's right off a service road near the freeway and looks out at a bunch of chain restaurants across the street. But our room was very quiet; maybe the windows are soundproofed. It's convenient too--next to a movie theater, and very close to a large shopping center and a Starbucks. Pets are accepted for $25 per stay, and wireless Internet is available in the room for $10 per stay. The staff was nice and allowed us a late checkout. However, one of the front desk people was new to the area and didn't have any idea how to get anywhere. This was a problem since I'd never been to Amarillo and didn't have any idea how to get anywhere either. Luckily the city is small and fairly easy to navigate.

While I wasn't pleased with the housekeeping, the room was basically decent and I'd stay here again considering the reasonable price.

Stayed May 2007
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Senior Contributor
39 reviews 39 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
109 helpful votes 109 helpful votes
3 of 5 stars Reviewed July 25, 2005

This motel was decently furnished and at a good price. Far enough off the Interstate that you don't hear the traffic. The room has a refrigerator and a Microwave.

  • Stayed July 2005
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Amarillo - West

Address: 2100 Cinema Drive, Amarillo, TX 79124
Phone Number:
Location: United States > Texas > Amarillo
Amenities:
Business Center with Internet Access Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #30 of 69 Hotels in Amarillo
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Amarillo - West 2*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay Amarillo
Extended Stay America Amarillo
Amarillo Extended Stay

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