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“Guest comfort is the top priority” 5 of 5 stars
Review of Holiday Inn Amarillo West Medical Center

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Holiday Inn Amarillo West Medical Center
3.0 of 5 Hotel   |   8231 Amarillo Blvd West, Amarillo, TX 79124   |  
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Ranked #2 of 66 hotels in Amarillo
Denton, Texas
Top Contributor
66 reviews 66 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
51 helpful votes 51 helpful votes
“Guest comfort is the top priority”
5 of 5 stars Reviewed August 16, 2013 via mobile

First impression waa wow! lobby was beautiful with modeen decor and water walls! Gorgeous new "green" hotel. Beautifully decorated, LED lighting everywhere, earth friendly materials. Rooms very made for comfort: our room had a micro kitchen with counter, fridge, sink; shower had shelves to set things on; beds were like sleeping on a cloud. TV in the bathroom, refreshments available around the clock in the lobby, complimentary water and cookies on arrival. This hotel wanted us to be comfortable! And we were!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cody b, Manager at Holiday Inn Amarillo West Medical Center, responded to this review, August 21, 2013
WOW! What a great review! You are right, your comfort and making you feel at home is what we strive for.. That really makes us feel warm inside when we read feedback like this. Thank you for taking the time to write such great words and giving our hotel a chance! I hope we are able to see you a gain very soon!

Cody
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326 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
texas
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed August 14, 2013

standard chain amenities. newly built. good, clean and functional. Holiday inn has come a long way from the beaten up image 10 years back. Self service Breakfast buffett has a few wait staffs to help out and actually catered to my two grand kids who are under 5. Lots of chain restaurants choices within 1/4 mile. Extremely convenient if you are passing through looking for lodging and food for a night. You will not be disappointed

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cody b, Manager at Holiday Inn Amarillo West Medical Center, responded to this review, August 21, 2013
hohoho1,

Thank you for taking the time to write a review. it is great to hear you had such a good stay, I am sure the breakfast servers enjoyed your grandkids more then you can imagine, they are loveable like that. I do wish to know what we can do to earn your 5th star on your next visit. I am not allowed to contact you per tripadvisor, but my email is cblair@ramhotels.net if you would like to give us feedback on how we can better your stay. Thank you again and hope to hear from you soon.

Cody
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 10, 2013

This hotel appeared to be fairly new. Located in a hotel corridor with numerous restaurants and shopping areas very close. Parking lot was large and well lighted all night. Rooms were well appointed and clean. Hotel staff were friendly and welcoming. Breakfast area was more like a upscale cafe. Very clean and large enough to comfortably seat a large group. Again, breakfast staff were attentive and friendly. Hot breakfast with the usual fare. Hotel is located just off the interstate and easily located. Oddly, there is also a Holiday Inn Express very near this hotel if you prefer. I can recommend this hotel and would choose again should I be traveling in the area.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cody b, Manager at Holiday Inn Amarillo West Medical Center, responded to this review, August 21, 2013
Sawyer9813,

Thank you so much for taking the time to write about us. It is great to hear how much you enjoyed your stay. My only concern is that we strive to earn all 5 stars and would really like to do so for your next trip to Amarillo. I am unable to contact you per tripadvisor rules, but my email address is cblair@ramhotels.net. I would love more feedback on what we can do better. Thank you again and I hopew we are able to see you again very soon.

Cody
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nara Visa, New Mexico, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 8, 2013

We had a group of 26 people people stay there and can not say enough good about the friendly staff and the great place. From the front desk staff on arrival, to the breakfast staff, to the house keeping folks, everyone was very efficient and friendly. Also the sale s staff that helped us arrange the large group stay could not have been any better. Also this property is very well located in relation to other stores and things that this group wanted to do.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cody b, Manager at Holiday Inn Amarillo West Medical Center, responded to this review, August 21, 2013
Cliff C,

Thank you for taking the time to write such amazing review and giving our hotel a chance. It is great we were able to exceed your needs from top to bottom. I hope we are able to take care of you again soon.

Thank you again,

Cody
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amarillo, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 6, 2013

We had a recent event at this hotel and I was very impressed with the staff and quick responses to any information I needed or any additional items I needed. The banquet hall was the perfect set up and everything was so clean. The rooms were in top condition and quiet. This location is close to many great restaurants and to shopping. My family and I are happy we had the best service from this hotel for our family event. I HIGHLY recommend this hotel for any guests and recommend the banquet hall for any business event or family event.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cody b, Manager at Holiday Inn Amarillo West Medical Center, responded to this review, August 21, 2013
S P,

Thank you so much for taking the time to write a review. It is great to read your event went so well. I hope we can be your choice hotel with family in town or any event in the future.

Thank you again,

Cody
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2013

We picked this Holiday Inn for our Parker Family reunion based on recommendations from people we spoke with while planning our activities. We were not disappointed !! Our experience was really great. From the first contact with Chris Clark several months ago to our final check-out, it was better than we could have hoped for. Our group of 33 family members included 15 kids from 2 yrs. to 14 yrs. The facilities at the Hotel were a huge hit. The indoor pool, sauna, kids pool facility was perfect. It was clean, and lots of fun for the little ones. The hot breakfast buffet was top notch. The rooms were really nice too.
Although the Hotel was better than we could have hoped, the true star in the experience for us was the STAFF. From the front desk hosts, to the wait-staff in the restaurant we saw nothing but smiles and helpful attitudes no matter what the question or request. These folks were the best I've ever encountered in many years of traveling.
I would recommend this hotel to any family looking for a bright clean comfortable spot to stay in the Panhandle of Texas. There are quite a few Holiday Inns in Amarillo. Make sure you ask for the West Medical Center location. The others may be fine too, but I know this one was great.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cody b, Manager at Holiday Inn Amarillo West Medical Center, responded to this review, August 21, 2013
Steve W,

Wow.. Thank you so much for your review! Those were some amazing words, it is so great all of you had such a wonderful time during your reunion. I hope we are able to take care you and your family again soon.

Thank you again,

Cody
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 29, 2013

We booked this hotel on our way home from our Colorado vacation. We pulled in about 8:30 PM and it was crazy! The lobby was full of people--wet children running everywhere. Water all over the floor. No luggage trolley available. The music was loud and annoying. Our room was on the 4th floor (top floor) and the music was so loud that our room shook. My husband went downstairs and they said it was a wedding. The music didn't end until after midnight. The morning breakfast was very so--so. The eggs were very cold, most of the food was gone. It was very crowded, but we did have polite service. The Holiday Inn Express (across the street) is where we stayed on our way up--it was wonderful. Good food, nice pool, good workout room, cost 89.00 compared to the 125.00 we paid at the noisy, overbooked, hotel. Go across the street. If you can't, the rooms were clean, but the lotion had been replaced used!

Room Tip: check to see if they have multiple events on the night of your stay.
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  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Amarillo West Medical Center, responded to this review, August 14, 2013
Dear bevArm,

Thank you for staying with us and providing us with your valuable feedback. I am glad to hear that the food served during your travel did not live up to your expectations. However, I would like to apologize for any disturbance you have experienced during your stay. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.

Once again, thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Amarillo West Medical Center

Address: 8231 Amarillo Blvd West, Amarillo, TX 79124
Phone Number:
Location: United States > Texas > Amarillo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Amarillo
#2 Romantic Hotel in Amarillo
#4 Family Hotel in Amarillo
#6 Best Value Hotel in Amarillo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Amarillo West Medical Center 3*
Official Description (provided by the hotel):
Welcome to Amarillo's Newest Full Service Hotel that delivers Contemporary Western Decor and the Best in Texas Hospitality. Enjoy the Panhandle's only Hotel that offers an indoor Waterslide, Heated Pool, Hot Tub and Sauna. Every room offers a microwave and refrigerator with an IPOD docking station,37" Flat Panel Televisions with over 50 HD channels, Free WIFI, and offers Free Hot Breakfast to our guests. Flame Mexican Bistro and Bar offers a "Sports" theme with all of your favorite games with multiple TVs and Home Made Authentic Mexican Cuisine. Happy Hour is every day from 5pm-7pm. Please contact hotel direct for restaurant and waterslide hours. Holiday Inn Amarillo West Medical Center is within minutes of most ALL Amarillo attractions and constructed right in the center of Restaurant Row. Enjoy a movie or shopping at The United Artist Movie Theater and Westgate Mall. Hotel offers free a free airport shuttle and transportation within a 2 mile radius. Thank you for choosing Holiday Inn Amarillo West Medical Center. ... more   less 
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Also Known As:
Holiday Inn Amarillo West Medical Hotel Amarillo

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