My over-all rating is Average on the lower-end of the scale, I expected a lot more from this class of property/price. I have stayed in 3star(Best Westerns) to 5star(Wynn, Bellagio, Disney, Shangri-la) properties. It would have been Poor except for the Good stuff I have noted below.
First of all, I only have good words for the night front desk - I believe it was Carlos(?). We arrived after 12 midnight(of Dec26, so it was technically Dec27) and felt warmly welcomed. Carlos found a luggage cart for me from upstairs and was very helpful and kind at all times. So 5stars for him.
Second, we had 2 rooms. Both were very well-kept, clean and fresh, bathroom is also well stocked with toiletries (Bath&Body Works!). The bathroom was especially sparkling clean - I actually enjoyed a soak in the tub which I don't normally do in hotels (quick showers but don't soak in tubs, due to the ickiness factor of unknown level of cleanliness). So again, 5 stars for house keeping staff.
Third, hotel theming is 4star for effort (ofcourse not on par with Disney's but it was obvious an effort was made). I loved the Texas-themed decor especially the tissue holder in the bathroom (my favorite). I also loved the picture frames, different in each room.
As for the bed, it was a bit hard but I loved the soft pillows though they were smallish.
Noise-wise, I was not bothered by road noise or the room/hallway noise.
Room security seems good since the elevator can be operated only with a room-key swipe. This is important due to the restaurant/bar which potentially attracts other people (non-staying guests).
There is one server in the morning who was very attentive and kind to the guests at the breakfast buffet - but I didn't get his name. The rest of the morning crew More on this below.
AC is noisy and does not stay at the desired level of room temp. At the same setting, the room sometimes feels too hot or too cold - so we had to adjust manually for comfort.
Our first room had a broken heater, a big no-no in winter season. We called front-desk and Carlos moved us to a different room (it's around 1am by then after my hot-tub soak). So this made up for the broken heater issue.
Breakfast experience is horrible, the worst ever. No food in the buffet, long lines of hungry grumpy people waiting for food and seats/tables, it was only 8am. I asked a "chef" for pancakes/waffles and he said "no more". I wondered how it was earlier. Kitchen people didn't seem happy with their jobs, a manager-looking person seemed to be lending a hand with the cooking. He should have come out and apologized to all the guests waiting for food instead of letting the other staff deal with the hungry guests. Food in small amounts tricked at intervals, a few strips of bacon, some scrambled eggs and potatoes. It was gone the moment they were moved to the serving trays/warmers. Bread was nowhere to be found, even coffee ran out! First time I encountered a hotel running out of coffee in a breakfast buffet (you can make in your room tho). The only bright spot was a server/cleanup person who was very good-natured and tried to assist as best he could with all the craziness around. I didn't get his name and I should have done so.
This was the first Holiday Inn stay I had since they modernized their logo, and I am not going back. I usually stay at Hampton Inns when not splurging on vacations.