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“Very nice hotel in downtown” 5 of 5 stars
Review of Courtyard by Marriott Amarillo Downtown

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Courtyard by Marriott Amarillo Downtown
3.0 of 5 Hotel   |   724 South Polk Street, Amarillo, TX 79101   |  
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Free Parking
Ranked #9 of 66 hotels in Amarillo
Plano, Texas
Top Contributor
56 reviews 56 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
“Very nice hotel in downtown”
5 of 5 stars Reviewed May 28, 2014

Nice hotel in a historic building in downtown Amarillo. Nice little historical displays around the lobby showing some of the hotel's past. Great beds, nice big rooms. Friendly, helpful staff. Starbucks in nice lobby for coffee and hot breakfast. Steps away from Ohms and Crush Wine Bar. Both places worth a visit if in town. Few mile drive to a Route 66 area, 5 miles to Big Texan Steakhouse, 20 miles to Palo Duro Canyon.

I would stay here again.

Room Tip: We got a high floor for a better view although downtown Amarillo doesn't really have views...
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CherylGH, General Manager at Courtyard by Marriott Amarillo Downtown, responded to this review, June 3, 2014
We are so pleased you enjoyed the Historic features and our downtown location. Our building was originally built in 1928 and is the centerpiece of Polk Street, thank you for taking time to view our displays and enjoy a few of the local restuarants. We hope you will visit us again soon.
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154 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Any
English first
Fort Collins, Colorado, United States
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 18, 2014

Had a stop over in Amarillo on a roadtrip and stayed at this Courtyard in downtown. Very nice facitliy and rooms were very spacious and clean. I was suprised by how quiet the hotel was as well. The staff was very friendly and parking very convenient. Hotel is located close to lots of differnet places to eat or drink as well, which is always a plus. Definitely would stay here again when in Amarillo.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CherylGH, General Manager at Courtyard by Marriott Amarillo Downtown, responded to this review, June 3, 2014
Thank you for staying with us and sharing your experience. We are pleased you enjoyed your stay. We look forward to seeing you again soon.
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Austin, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 30, 2014

Everything about this hotel is great. We had a top floor, corner huge room with lots of windows. Beautiful views, especially of the sun rising over Amarillo. Nice staff, easy garage parking. I will always stay here when in Amarillo.

Room Tip: Ask for a floor on the top floor.
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Stayed April 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CherylGH, Manager at Courtyard by Marriott Amarillo Downtown, responded to this review, May 5, 2014
Thank you for staying with us and sharing your comments. I apologize for the inconvenience experienced while our system was down. We appreciate your business and hope to see you again soon.
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Dallas, Texas
Top Contributor
103 reviews 103 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 27, 2014

Historic building downtown, newly repurposed, nicely done. Room was a generous size, 8th floor afforded a great view. Large bathroom, lots of closet space. Very quiet. Good bistro for breakfast downstairs. Quite a step up from the other chains in town. Some problems checking in due to their internet being down, but the staff worked diligently to resolve.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CherylGH, Manager at Courtyard by Marriott Amarillo Downtown, responded to this review, May 5, 2014
Thank you so much for staying us, we are pleased you enjoyed your stay. We certainly appreciate your understanding of our systems being down, I apologize for the inconvenience. We look forward to having you stay with us again.
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Tulsa, Oklahoma
1 review
1 of 5 stars Reviewed April 5, 2014

I've stayed at this location 10 nights in the last 12 months. This weekend was the worst. We were next to a room that first had a party...then went bad! Couple fighting, crying and cussing (I know all about his Mother!) until the security should up at 3:00am. When I talked to the front desk at 9:00am (with very little sleep) I found out the couple was staying two more nights, but they would move them or me.

I was out of my room from 9:30 until 3:00pm. The room was never cleaned. At 4:30, someone brought towels and shampoo (based on another call to the front desk) but never offered to clean the room.

I am a Marriott rewards member, but this may be the last for me. I can understand unruly guests, but the lack of professionalism of the staff is something I won't ignore.

Room Tip: Down the street...
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  • Stayed April 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CherylGH, Front Office Manager at Courtyard by Marriott Amarillo Downtown, responded to this review, April 6, 2014
Thank you for letting us know about your experience for your most recent trip. We apologize you stay was unsatisfactory. When our front desk staff was advised the following morning, we offered the option of changing rooms and our offer was declined. While we understand that changing rooms can be an inconvenience that was the best solution we had. Please let our staff know immediately of any noise complaints or other issues and we will address them immediately allowing you and all guests an enjoyable experience.

Regards
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Boston, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 9, 2014

I stayed here for 2 nights on business. The Hotel and room were very clean and spacious. The Bistro was very convenient with great coffee and lots of healthy menu items. My room had plenty of work space with free internet. The bed was very comfortable. The gym has just 2 ellipticals and 2 treadmills for equipment, but that never seemed to be a problem as no more than 3 people were in there at one time. They also had free weights which was nice. My only issue with the room was with the heater that was loud as it came on so it kept waking me up in the middle of the night. This could have been a problem with just my room, so I would definitely stay here again.

Room Tip: I had a corner room - that may be why it was more spacious.
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna P, General Manager at Courtyard by Marriott Amarillo Downtown, responded to this review, March 13, 2014
Thank you for sharing your comments and sharing your experience. In addition to our 24 hour gym on property, all our guests have complimentary access to the Downtown Athletic Club, only 4 blocks away. I hope you will take advantage of this addition amenity on your next stay. Thank you again and we look forward to seeing you again.
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McKinney, Texas, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 8, 2014

Great hotel! Updated and very nice. I played 10 bucks extra so MD and my wife could have a corner room. Totally worth it. The only downside is no continental breakfast, but, they do have a great bistro were you can pay to get breakfast and Starbucks coffee. Staff have been very nice. The downtown area isn't quite as good as I had hoped but the hotel itself is awesome! 4 stars. Marked down for breakfast and downtown feel. Great place to stay to visit Palo duro canyon.

Stayed March 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna P, General Manager at Courtyard by Marriott Amarillo Downtown, responded to this review, March 13, 2014
Thank you so much for staying with us, we are thrilled you enjoyed your stay. We strive to make your stay enjoyable and value you comments and opinion. Palo Duro Canyon is a beautiful place, only a 25-30 minute drive from downtown. We hope to see you again soon.
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Additional Information about Courtyard by Marriott Amarillo Downtown

Address: 724 South Polk Street, Amarillo, TX 79101
Phone Number:
Location: United States > Texas > Amarillo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Amarillo
#12 Family Hotel in Amarillo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Amarillo Downtown 3*
Official Description (provided by the hotel):
The Courtyard Amarillo Downtown is where History Meets Modern Courtyard! The historic Fisk Building, built in 1927, was fully renovated and opened as the Courtyard Amarillo Downtown on December 31, 2010. Located in the heart of Downtown Amarillo and featuring 107 beautifully appointed guestrooms and suites, the Courtyard Amarillo Downtown showcases the new Courtyard Refreshing Business Design with the Bistro Restaurant proudly serving Starbucks Coffee. Visit us and allow us the opportunity to show you Amarillo Hospitality at its finest. ... more   less 
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Also Known As:
Courtyard Amarillo Downtown Hotel Amarillo

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