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“Unfriendly staff, poor communication skills” 3 of 5 stars
Review of Hilton Garden Inn Amarillo

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Hilton Garden Inn Amarillo
3.0 of 5 Hotel   |   9000 Interstate 40 West, Amarillo, TX 79124   |  
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Ranked #13 of 66 hotels in Amarillo
springfield, United States
1 review
1 helpful vote 1 helpful vote
“Unfriendly staff, poor communication skills”
3 of 5 stars Reviewed May 17, 2013

Hotel is standard fare for Hilton Garden Inn, only made unpleasant by the desk staff. Poor attitude, failure to explain certain check in policies, etc, that led to confusion. When asked for clarification, the condescending attitude was less than appropriate or welcomed.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TJ S, General Manager at Hilton Garden Inn Amarillo, responded to this review, May 23, 2013
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.
Thank you again for your feedback and we hope you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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213 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Fort Worth, Texas
Senior Contributor
38 reviews 38 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 14, 2013

This was my second stay at this hotel. The location is very convenient and it's clean, which is at the top of my list of importance. Cadillac Ranch is just down the highway a couple of miles. The staff is friendly, checking in and out is very convenient. The room size is nice and the bed was good, but not the best. The bathroom configuration does not make it easy to have two people in the bathroom. There is no bathtub, it's a walk in shower, which is nice but the shower door and the bathroom door open into each other and the bathroom door just barely misses the toilet seat when it's open. Just a little too snug. On our second day, the toilet paper wasn't refilled so we ran out our last morning. The breakfast is your usual hotel buffet and it's $9.99. We bought a package that had breakfast included for a few extra dollars that made it worth it.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Montgomery, Alabama
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 26, 2013

Lovely hotel. Large spacious rooms. Very friendly, efficient staff at check-in. One of our beds had a horrible mattress - sunken in the center. Very uncomfortable. No tissues in the bathroom and only one packet of coffee and it was decaf. Told desk clerk at checkout about the bed, and he just said he would have maintenance check it. Very disappointing.... I am a Hilton gold member and this was the worst experience I've had with a Hilton hotel.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed April 25, 2013

Stayed here during our trip on Route 66 which was handy because it is almost opposite the Cadillac Ranch. Nice atmosphere, friendly staff, large rooms and comfortable beds. Dinner and breakfast were fine and affordable. Easy parking. Would use again.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Greenwood Village, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 24, 2013

The Hilton Garden Inn on the far west side of Amarillo is a good choice for events on that side of town. Hotel lobby is lovely, check-in very efficient. Rooms are quiet and clean, fitness center well-equipped and machines in good working order. Our room wasn't cleaned until very late in the afternoon, even though we were out of the room almost all day. Used restaurant only for breakfast. Food was very good, nice choices, though service was slow. We were there with a large group, so perhaps the hotel had not adequately assessed the amount of serving personnel they would need. A complimentary breakfast would have been appropriate for a hotel of this caliber. All in all, a very good choice--would recommend to others.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed April 4, 2013

My fiance and I spent a great weekend at the Hilton Garden Inn at the west end of Amarillo. It is a Great location, easy access to I-40, close to local tourist attractions and high quality resturants. The room was clean and comfortable with really nice furnishings. The front lobby is very clean and has a sophisticated air about it. We enjoyed lounging in the pool and hot tub. It really is a great value. We will definitely consider coming back.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodstock
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed April 3, 2013

Wished we had known the restaurant/bar was not open later on a Friday evening when we arrived after traveling all day. We had to drive around looking for a 24 hour burger joint. The rooms were clean, staff very friendly. Great bedding too.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Amarillo

Address: 9000 Interstate 40 West, Amarillo, TX 79124
Phone Number:
Location: United States > Texas > Amarillo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Amarillo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Amarillo 3*
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Also Known As:
Hilton Garden Inn Amarillo Hotel Amarillo

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