After 7 hours of driving we checked in and took our luggage to our room and immediately went for dinner. After arriving back to our room 1 1/2 hours later, we inspected our room. The room had gum on the floor and my wife tried to clean it up and the towel she used ended up dirtier than a doormat. We asked for a non smoking room and our room smelled musty like cigerette smoke. Also the floors next to the beds were full of dust and lint. One bedspread had a cigerette hole in it. My wife and daughter have allergies and along with the filth of the room I was not going to have my family sleep there. I went to get a refund but was denied a full refund. The clerk notified me that since the cleaning people were off duty and they could not clean the room that night they would have to charge me a $10 fee because they could not rent the room to anyone else that night. I told the clerk that I was not paying for something that was not my fault and was finally refunded my full amount. Also 3 elderly folks were not satified with their rooms either and were getting their money back too. I would not recommend this hotel to anyone. In fact I will be telling all of my coworkers and anyone else that will listen.