After years traveling the U.S., this is the first negative review I have ever written.
Summer 2009,a wonderful trip with my bride, 40 nights away from home, however this motel was the pits!
We had enjoyed an outstanding performance of "Texas" at Palo Duro Canyon and with reservations made previously we checked in at America's Best Value Inns at I-40 and Lakeside after 10:00 pm. We should have kept on moving.
The welcome: The lobby shared a dimly lit open bar/tavern with 4 or 5 customers watching our entrance. (Amenities lists a lounge nearby. That's for sure!)
The back entrance light was burned out, had to return to the front desk to locate the correct doorway and then could hardly find the keylock slot.
The room was obviously dirty and smelled bad. We found: two dirty and clogged sinks that drained very slowly. Hair dryer didn't work. Shower curtain rod trim was broken and falling into the tub. Toilet was so loose on the floor I'm surprised it wasn't leaking onto the floor. Why didn't we leave earlier !!??
The listed "Deluxe Continental Breakfast" next morning: The small breakfast room was crowded with two families, no additional seating, the room was a mess, a sty, and by observation it was NOT "A DELUXE Continental Breakfast"!
Following several phone calls and e-mails with ABVI Guest Relations and with the "Head of Operations in Amarillo, Mr. C.P.", we did not receive any satisfaction with this very poor experience. Mr. C.P. did, via e-mail, apologize for our inconvenience and did offer: "I would like to make things right with you by offering you one free night's stay at our hotel the next time you are in Amarillo". Thanks but no thanks, we would rather sleep in our car , should there be a next time.
This was our first experience with any ABVI facility. There are always many, many accommodations available throughout the U.S. I do not anticipate ever considering another ABVInn based on such poor corporate assistance with this horrible stay.
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- Also Known As:
- Americas Best Value Inn Amarillo