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“Great service.” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Houston-Alvin

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Holiday Inn Express Hotel & Suites Houston-Alvin
2.5 of 5 Hotel   |   900 South Loop 35, Alvin, TX 77511   |  
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Ranked #1 of 8 Hotels in Alvin
Ennis, TX
Top Contributor
71 reviews 71 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
“Great service.”
5 of 5 stars Reviewed September 16, 2012

Very good customer service. Very clean room. Only complaint, hot tub heater was not working. Great breakfast, and attendant at breakfast was very helpful. I'd recommend this hotel, and I'm very picky.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston-Alvin, responded to this review, October 9, 2012
Dear ProDoula,

Thank you for sharing your comments about our hotel. It is always nice to hear our staff provided you excellent customer service; after all we are here to make your stay enjoyable. However, we apologize for the issues you experienced with the condition of the hot tub heater during your recent stay. I have noted you valuable comments and I will make sure that this will be looked into and be forwarded to the department involved to improve on our guest satisfaction.

Once again thank you for bringing this to our attention. Hope to see you soon.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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48 reviews from our community

Traveler rating
    29
    16
    0
    2
    1
See reviews for
22
5
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13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Bryan, Texas
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 27, 2012

We stayed here just this past weekend. We had a planned trip to go to Moody Gardens and Galveston Beach but did not want to stay on the island due to VERY HIGH hotel prices and decided to stay in Alvin. What a wonderful hotel!! Very clean, very nice staff, and a great breakfast! All the staff members were very friendly and were also friendly to my 1 yr old son. The breakfast had lots to choose from including eggs, meat and even a fancy pancake maker! We will definitely stay here again when going to Galveston! Thanks for such wonderful service!

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, Texas, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 24, 2012

We stayed here for our weekend vacation to Galveston. It's a 30 minute drive to the island, so it was no biggie, we planned for drive time :) The front desk staff was excellent - very helpful - even printed out directions to our destination. We reserved a standard room with two queen beds. Next time we will opt for a double queen suite; with our family of 5 it was a little tight. The room was clean, and had no signs of having been smoked in. The beds were comfortable, as were the pillows. The bathroom was clean as well and they provided the basic toiletries- soap, lotion, shampoo, conditioner, as well as mouthwash. The towels were fluffy, and new. The bathtub drain leaked just a little bit, but not so much that you couldn't enjoy your bath. The water got really hot which is a plus for me! The swimming pool was small, but our kids still had fun. The hot tub was out of service, the heater was broken, but hey, it's Texas. Who needs a hot tub? LOL! The breakfast choices were average - donuts, muffins, bananas, bagels, cereal, eggs, sausage, biscuits and gravy, toast, juices and coffee. The food was average; the coffee was good. If you happen to forget anything (like I forgot the baby's bag at home-yikes! lol) there is a Wal-Mart super center right down the road that is open 24 hours. All in all we would stay there again if given the chance.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryl W, General Manager at Holiday Inn Express Hotel & Suites Houston-Alvin, responded to this review, March 26, 2013
Thank you very much for your feedback on our hotel. We really try to go above and beyond for you, our guest. I have noted your concern and will implement a new procedure to communicate better at check-in regarding debit and credit payment policies. If there is any other feedback, please let us know. Again, thank you for choosing Holiday Inn Express and Suites in Alvin....your home away from home!


Cheryl and the team at the Holiday Inn Express and Suites - Alvin Texas
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Texas
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 23, 2012

Stayed here for my 50th high school reunion. Other class mates from out of town also booked here. And there were many high school students who were particpating in tournament basketball games. All went well. No problems with noise etc. Staff was cordial, room very nice, and breakfast hit the spot.

Room Tip: We were on second floor. Very far away from vending and ice machines. Perfect.
See more room tips
  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 23, 2011

Stayed on 11/11/11. The staff including the maids were very friendly and helpful. Had a problem with one of our rooms, and the staff jump on it immiediately to correct the problem. Nice motel, clean rooms, cozy nice place for breakfast with good food, and wonderful beds. Very nice place to stay. Will definitely stay there again if I'm ever in Alvin.

Room Tip: We stayed on the 2nd floor.l
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  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shiner, Texas
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 9, 2011

We went down for a day trip to Kemah.I have wanted to go to Alvin and suprise a friend of my that owns Tommaso's Italian Grill and Seafood-Stopped by for hand tossed pizza and a few beers!!!-We went by and see if they had any rooms-Yes sir,we have a great room for you and your family!!!-Very nice staff!!!-Check in quick and easy,We went up to our room,this is a very nice and BIG room.soft beds and a pull out for the kids.Nice clean bathroom!!we got a good nite sleep.My boy and i went to go "check out the breakfast area"~Nice this is a BIG fresh breakfast!!!!Lots of fresh food and hot good breakfast!!!-overall nice,new CLEAN hotel.When we go back hands down this IS the PLACE TO STAY!!

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, Oklahoma
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 17, 2011

We chose this hotel for our Galveston vacation since we previously lived in Alvin for a couple of years and knew our way around town and didn't want to pay the hotel prices in Galveston.

This was by far the best hotel we've ever stayed in. Check in and check out was fast. When we got to our room, the air conditioning was already on and the room was quite cool. The hotel and the pool area is kept very clean. The breakfast was good as far as free breakfast goes. The omelets look and taste like they're from Schwans and the orange juice was a bit watery, but it was good and edible.

Another reviewer said to ask for a room that doesn't face the road. I totally agree with that! It seemed like each morning around 5:00 am a very loud motorcycle went through the parking lot or on the road right out front and woke me up.

I would recommend this hotel to anyone. We were going to the San Jacinto Monument, but weren't quite sure how to get there. I asked a lady at the front desk for directions and she printed them from Mapquest for me without. The staff was helpful and they were always smiling.

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Houston-Alvin

Address: 900 South Loop 35, Alvin, TX 77511
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Alvin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
Ranked #1 of 8 Hotels in Alvin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Houston-Alvin 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
Kick up your heels at the new Holiday Inn Express & Suites Alvin, home of the famous pitcher Nolan Ryan. This is the perfect location for business or pleasure, offering our 'Hot Breakfast Buffet' to start off your day! If you're here for pleasure you are just minutes away from the Nolan Ryan Center, Alvin Opry, Alvin Youth Livestock and Arena, Froberg s Vegetable Farm, Texas Thunder Speedway and the Quintana Neotropical Bird Sanctuary. We are also located only a short drive from NASA Johnson Space Center, Bayou Wildlife Park, and the Galveston Island Beaches.Whether here for business or pleasure, the Holiday Inn Express & Suites Alvin is the perfect place for you. Alvin Community College, Dish Network, Solutia Inc, INEOS Olefins & Polymers USA and Equistar, are just a few companies that call the Alvin area home.Relax in your own elegant room featuring stylish décor and amenities, free wired and wireless high-speed internet access, and the best night s sleep you ve had in weeks. Enjoy a swim in our crystal-clear outdoor pool or energize in our Fitness Center. Polish that presentation in the business center and we even have the right space for your professional meeting. We re here, ready with all you need to make your trip to Alvin a success. ... more   less 
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Holiday Inn Express Hotel And Suites Houston-Alvin

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